Drive revenue with CX
New Forrester Waves Assess Customer Journey Analytics Platforms
Why is journey analytics such a hot topic? Because it can help firms move the needle on customer obsession. That’s why after months of research…
customer experience strategy
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Customer-obsessed marketing
Drive revenue with CX
Brand 2020: Act 3. Redemption
A MANIFESTO IN THREE ACTS Summer is a good time for reflection. At this time of the year, many take a week or two away…
August 21, 2017 | Dipanjan Chatterjee
Customer-obsessed marketing
Drive revenue with CX
Brand 2020: Act 2. Soul-Searching
A MANIFESTO IN THREE ACTS Summer is a good time for reflection. At this time of the year, many take a week or two away…
August 14, 2017 | Dipanjan Chatterjee
Customer-obsessed marketing
Drive revenue with CX
Brand 2020: Act I. Crisis
A MANIFESTO IN THREE ACTS Summer is a good time for reflection. At this time of the year, many take a week or…
August 7, 2017 | Dipanjan Chatterjee
Drive revenue with CX
Drive revenue with great customer experience – Our 2017 analysis will help you make the case for CX investments
If you are like other CX pros, at some point in your CX career you’ll encounter the “money question.” Your CEO will ask you: “What’s…
January 18, 2017 | Maxie Schmidt-Subramanian
Drive revenue with CX
Why CX? Why Now? Happy CX Day, 2016!
Happy CX Day! As part of our CX Day celebrations, which include a very special episode of CX Cast, and a comprehensive…
October 5, 2016 | Maxie Schmidt-Subramanian
Drive revenue with CX
How To Transform Your Organization Into A Customer Experience Powerhouse
In my previous blog, I discussed why customer experience is important and what the indicators are that your organization needs to transform itself and…
April 25, 2016 | Keith Coe
Drive revenue with CX
Key Takeaways: 2016 Predictions Webinar
The transfer of power from companies to the customer is driving a wide variety of changes: some small and targeted and some that are far-reaching…
February 11, 2016 | Victor Milligan
Drive revenue with CX
A CX Strategy Is Only Good If It Inspires People To Act
Do you understand your company’s vision for the customer experience (CX) it wants to deliver? How many of your colleagues do? If you’re a CX…
February 13, 2015 | Deanna Laufer
Drive revenue with CX
Winning The Customer Experience Game (Part 2)
It may come as a surprise to some to hear that technology teams play an…