enterprise architecture

Strong customer-facing experiences are fruitless until you tie them to back-end operations. Learn how new digital operations platforms (DOPs) will bring enterprise experiences to levels ERP never could.

Microsoft unveiled a significant new addition to its Microsoft 365 productivity suite today (November 4), code-named Project Cortex. In private beta now, and with expected general availability in the first half of 2020, this enhancement is designed to address a perennial challenge for enterprises: surfacing and revealing collected corporate knowledge. Why Is This Important? Corporate […]

Read the latest Forrester Wave™ on the Enterprise Service Management (ESM) market and the three things I&O professionals should look for in an ESM provider.

SAP’s CEO Bill McDermott will resign and be replaced him with co-CEOs Jennifer Morgan and Christian Klein. Get a detailed analysis of this news from Forrester's Liz Herbert.

(coauthored with Han Bao, senior research associate) Blockchain solutions are maturing, yet speculation on their value is rife. Most business and technology decision makers are still unclear about what actual business value this technology can deliver to their organizations. This is what I have been researching and writing about — to determine how enterprises can […]

In some past Forrester/InfoWorld Enterprise Architecture Awards competitions, we had named themes to align entries and winners to the current needs of modern enterprise architecture (EA) programs. This year, as last year, we went themeless to simply find the most dramatic stories of EA’s strategic leadership. The winners of the 2019 Forrester/InfoWorld Enterprise Architecture Awards […]

Forrester is excited to announce the recent publication of “The Forrester Wave™: ECM Content Platforms, Q3 2019” report. Watch the video below to learn how this refresh of two classic Forrester Wave evaluations merged into one and what to expect from it. Forrester included 14 vendors in this assessment: Alfresco Software, Box, GRM Information Management, […]

I attended Jenkins World in San Francisco a couple weeks back. One thing that stood out was CloudBees’ advocacy of a new market concept, software delivery management (SDM). CloudBees provides the following definition of SDM: Software delivery management helps organizations streamline CI/CD processes and foster meaningful collaboration across all functions involved in software development and […]

As with any high-consideration purchase, there’s an expectation of a bedside manner. Buying an eCommerce platform is no exception. But all too often, I hear it feels a lot like this doctor’s visit . . . Nurse tells me you’re losing sleep. The pain in your shoulder is a case of a brachial plexus avulsion. […]

  5G Presents Immense Innovation Potential 5G promises to usher in not just new use cases in every industry but also new business models. Some of the most relevant use cases across industries, such as those enabled by AR/VR and massive IoT, fit right into improving customer experience and digital transformation. As a change agent, […]

In the wake of two traditional markets colliding, a new segment has emerged: cloud content platforms. Forrester’s recently published report, “The Forrester New Wave™: Cloud Content Platforms — Multitenant SaaS, Q3 2019,” assesses this emerging technology based on a 10-criterion survey and a two-hour briefing with each vendor. Watch the video below to learn how […]

(With Dave Bartoletti and John Rymer) The biggest announcement out of the Google Cloud Next conference in early April was the general availability of its Cloud Services Platform but with a new brand name: Anthos. Anthos promises to help software delivery teams build and manage modern applications across multiple cloud platforms, including on-premises and public […]

(Caleb Ewald contributed to this blog.) The archiving market may be mature, but it is far from stagnant. In recent years, there has been active consolidation among cloud archiving providers. Smaller vendors have been acquired to inject innovation and modernization to traditional platforms, enabling scalability, enhanced discovery capabilities, and advanced analytics. With businesses constantly adopting […]

Forrester defines enterprise architecture management suites (EAMSes) as: A foundation for capturing, managing, and reporting on a firm’s strategic and operational assets, defining the relationships between those assets, and assessing the effectiveness and efficiencies of those assets with the purpose of providing insights that may influence or guide the strategic direction of the firm. Our […]

Today, business users need trusted data fast to make better business decisions, while business technology needs require lowering costs, minimizing complexity, and improving efficiency. In addition, the proliferation of data, and the explosion of new data sources such as social media, IoT and mobile, further aggravate the issue. Poorly integrated business data often leads to […]

In past Forrester/InfoWorld Enterprise Architecture Awards competitions, we had named themes to align entries and winners to the current needs of modern enterprise architecture (EA) programs. This year, we went theme-less to simply find the most dramatic stories of EA’s strategic leadership. But the winners of the 2018 Forrester/InfoWorld Enterprise Architecture Awards show that there […]

The demand for exceptional digital and customer experiences is exposing the constraints of existing technology organization practices. The people, processes, governance structures, and technology of the technology organization must change to drive and enable business success. CIOs need help, and enterprise architects (EAs) are best placed to influence and guide these digital transformations (see my […]

Most organizations today recognize the need to become customer-obsessed digital businesses. They need to map out customer touchpoints to fully understand their customers’ experiences and interactions with their firms’ processes and those of their partners. They also must transform their internal operating models and technology foundations, creating new systems of engagement and systems of insight […]

Forrester Vice President and Principal Analyst Brian Hopkins discusses the relationship between successful digital transformation and business strategy — and how technology is accelerating the pace of change.