government
Government agencies face mounting pressure to achieve more with fewer resources. Explore Forrester’s guidance on boosting efficiency and advancing mission outcomes by enhancing the constituent experience, adopting a Zero Trust security approach, and addressing technical debt.
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Google Public Sector Summit 2026: AI Moves From Possibility To Mission
When Forrester wrote about the creation of Google Public Sector in 2022, the question was whether Google could build the industry credentials to compete more seriously for government business. Four years later, the conversation has changed. At the Google Public Sector Summit 2026 on October 20 in Washington, DC, there wasn’t one major announcement that […]
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Governments Can’t Just Adopt Emerging Technology — They Must Shape It
Government technology leaders face a growing challenge. Emerging technologies are advancing quickly, but deciding what to do about them is becoming harder. It’s about more than just deciding on the technologies that governments should invest in now. Which could improve services, increase productivity, strengthen mission outcomes, or accelerate modernization? And which require government to look […]
Government's 2027 AI Challenge Isn't Adoption. It's Control.
Join Forrester analysts on January 20, 2027, to learn which predictions could reshape government technology investments, AI governance, and customer trust.
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Predictions 2027: AI’s Sovereignty Crisis Drives Governments To Attempt Greater Control
AI is exposing how little control governments have over the technology, suppliers, and skills that power public services. In 2027, expect greater intervention as governments confront the limits of digital sovereignty.
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NASCIO 2026: The Expanding Influence Of State CIOs
The role of state CIOs is evolving beyond just operating government IT. At the annual conference of the National Association of State CIOs last week, discussions about AI data centers and citizen identity showed how state CIOs increasingly influence decisions that shape economic development, public trust, cybersecurity, and investment priorities. Sessions on AI data center […]
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Who Will Become The Trusted Assurer Of Your Enterprise AI?
California’s recently enacted AI legislation may ultimately matter for a reason that has received relatively little attention. Senate Bill 813 and Assembly Bill 1405 are not just about governing AI systems. They begin to formalize expectations for the organizations that assess, verify, and audit those systems. The state’s subsequent executive order reinforces that direction by […]
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Successful State CIOs Fund Change, Not Tech
The success (or lack thereof) that state CIOs have in funding modernization is frequently pinned to the funding model — but that’s a myth. Talk to enough state CIOs, and a different picture emerges: Modernization succeeds or fails more because of how leaders manage competing priorities, stakeholder expectations, and organizational realities than because of the […]
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US Federal Government Customer Experience Suffers Its First-Ever Significant Decline
The US federal government experienced its first significant customer experience decline since Forrester began measuring federal CX in 2016. Learn what drove the drop, which agencies led and lagged, and the key factors shaping CX performance across federal agencies.
AI Access: For Every Role. And Every Decision.
AI Access democratizes decision-making. With AI-powered access to Forrester’s insights, data, and advice, every team member — from early-career pros to senior leadership — moves with confidence, speed, and clarity. Equip your organization to take action fast.
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White House Announces The 2026 Cyber Strategy For America
On Friday, March 6, the Trump administration released the latest US national cybersecurity strategy, President Trump’s Cyber Strategy for America, alongside an executive order on combating cybercrime and fraud. The document, focused on six core pillars, is the briefest cybersecurity strategy released by the US in the last decade. The biggest challenge with the document […]
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The US Government Tech Market Enters A New Phase Of Change
Though US government tech spending will grow modestly this year, the context is one of profound technological realignment. Our forecast report highlights three forces defining how the world’s largest public-sector technology market will evolve in 2026 and beyond.
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US Economic Outlook, 2026
The US economy performed better than consensus expectations in 2025, despite tariff-related uncertainty. Yet even with fewer headwinds, there are potential speed bumps that organizations must take into account.
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Reviewing Australia’s 2025 GTIM: The Shifts In Public Trust That Mattered Most
The 2025 results of Forrester’s Government Trust Imperative Metric revealed that Australians are growing more cautious in how much confidence they place in their government as economic and geopolitical pressures intensify. This shift reflects a public reassessing not only what government delivers but how consistently and empathetically it responds to rising uncertainty.
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Public Trust In Government Institutions Is Being Tested — Here’s What Our Global Trust Research Reveals
Public trust in government institutions is under pressure as global events heighten concerns about economic stability, security, and social issues. Forrester’s new Government Trust Imperative Metric uncovers how trust is formed, how it varies by country, and what leaders must do now to strengthen it.
Explore Forrester AI Access For Faster, Smarter Decisions
Forrester AI Access delivers clear, credible answers from proprietary research, reports, and data — helping teams validate direction and plan next steps with confidence.
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The Healthcare Plan That Still Needs A Plan
Yesterday, the White House unveiled the Great Healthcare Plan, a framework for the administration’s ambitions to reshape aspects of the US healthcare system. This follows a series of failed attempts to revive Affordable Care Act (ACA) premium subsidies, a key pillar of the current conversation around healthcare affordability. The expiration of ACA subsidies, combined with […]
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CX Is MIA In This Year’s PMA
The US President’s Management Agenda is an administration’s opportunity to lay out its vision for the government, but when it comes to CX, the latest PMA is more retrospective than visionary.
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Will The New Federal Government Employee Survey Meet Agency Needs?
The Federal Employee Viewpoint Survey (FEVS) has been canceled for 2025, leaving a data gap for agencies that rely on it to understand workforce sentiment and engagement.
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Pilots, Promises, And Public Purpose: How To Say “Yes” (Or “No”) To Government AI Offers
Given that ROI for AI remains elusive, it makes sense, and is arguably an imperative, that AI decision-makers in government want to ask hard questions before accepting the next “You can’t miss this” deal …
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Predictions 2026: Tech Nationalism Will Reshape Public-Sector AI, Security, And Procurement
Governments chasing digital self‑sufficiency will accelerate tech nationalism through their decisions in these three key areas. Learn what else public-sector leaders and partners should expect in the year ahead.
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AI With No Lies: My Message At FedTalks 2025
How can AI become your organization’s superpower? Find out in this review of FedTalks 2025, the largest annual gathering of federal government leaders, C-level executives, tech innovators, and public-sector change-makers.
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US Federal CX Dodges Declines Impacting Other Sectors
Forrester’s 2025 CX Index shows US federal agencies outperforming utilities — but overall CX stagnating. Read the full report for agency insights.
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The Reliance On Labor Arbitrage Might Be Coming To An End
The HIRE Act has dramatic implications on outsourcing strategies and vendor agreements. Understand what you can do now to prepare.
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