government

Government agencies are under pressure to do more with less. Read Forrester’s insights on increasing efficiency and improving mission delivery by augmenting the constituent experience, implementing a Zero Trust security strategy, and tackling technical debt.

Insights

Blog

In A Crisis, Customer-Obsessed Government Can Save Lives

Sam Higgins 2 days ago
As governments worldwide contend with the COVID-19 pandemic and a global recession, a commitment to "customer experience" has never been so important.
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Blog

Answering The Top Return-To-Work Questions For Our Government Clients

Stephanie Balaouras May 13, 2020
Learn more about translating social distancing guidelines to the workplace, providing safe commuting options, and more.
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Reentry, Risk, And Review: Best Practices For Easing Pandemic Restrictions

Learn which signals state and local government should look for before loosening of restrictions and resuming normal life.

Blog

Cloud Players And Research Groups Join The Fight Against COVID-19 With High-Performance Computing

Tracy Woo April 2, 2020
A unique public/private consortium organized by IBM and the Department of Energy is bringing high-performance computing to the COVID-19 fight. Analyst Tracy Woo provides details.
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Blog

Combat In The Cloud: Securing The $10 Billion JEDI Contract

Tracy Woo March 12, 2020
Last October, Microsoft won the $10 billion U.S. Department of Defense (DoD) Joint Enterprise Defense Infrastructure (JEDI) contract. The 10-year agreement is part of a larger Pentagon initiative to modernize and unify its IT infrastructure, most of which still exists on technology from the 1980s and 1990s. The Microsoft decision came as a massive shock […]
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Blog

The Time For Digital Rhetoric Is Over: Governments Must Overcome Execution Barriers And Fulfill Their Promises

Sam Higgins February 26, 2020
I recently had the pleasure of congratulating Chris Fechner on his appointment as the new Queensland government chief customer and digital officer, a position announced by Minister for Digital Technology Mick de Brenni late last year. Chris leaves behind the role of chief digital and product officer for Service NSW, which itself was only created […]
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Blog

The Good And The Bad Of US Federal Website UX

Gina Bhawalkar February 24, 2020
Discover what federal agency websites excel at and where are the biggest areas of opportunity.
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Blog

Computer Vision Joins The Fight Against Coronavirus

Guannan Lu February 21, 2020
In China, local tech companies have worked to slow the spread of the illness, demonstrating the potency and real-world value of emerging technologies.
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Blog

How Leading Government Agencies Are Raising CX With Tech-Driven Innovations

James Staten January 9, 2020
VP James Staten provides three ways CIOs can improve CX with disruptive innovation.
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Blog

Agile Procurement In Government Is Not An Oxymoron

Amanda LeClair November 11, 2019
Forrester has had the pleasure of working with many change agents working at every level of government who have already adopted Agile principles to drive change. Learn more.
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Blog

The New South Wales Government Embarks On A Bold Journey To Improve Customer Experience

Riccardo Pasto September 2, 2019
The most populous Australian state is rolling out a unique CX improvement plan. The goal? Match or exceed the customer experience in the private sector.
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Blog

Making The Smart City Safe And Secure

Merritt Maxim July 22, 2019
Smart infrastructure intensifies the need for cities to adopt Zero Trust security strategy. Or else they run the risk of devastating ransomware attacks. Learn more.
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Blog

Goodbye Smart, Hello Insights-Driven: Insights-Driven Cities Deliver Effective Governance

Jennifer Belissent, Ph.D. July 4, 2019
The insights-driven city is becoming a reality. Cities can use their data to improve operational efficiency and boost constituent satisfaction.
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Blog

The Next Horizon Of Federal CX

Rick Parrish June 17, 2019
For federal agencies, customer experience improvement leads to mission success and more efficient use of taxpayer funds. Read how to kick-off a CX transformation journey.
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Blog

What CX Should Mean For Government Leaders

Chris Gallacher June 13, 2019
CX4Gov starts with a simple premise: Put people, and their experiences, first. Regardless of your agency’s mission, it’s people (your employees) that get things done and people (your customers) that you serve.
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Blog

Governments: Think Broadly With Your Tech-Driven Innovation Efforts

James Staten June 5, 2019
New Zealand’s Department of Internal Affairs can onboard a new supplier into their digital marketplace in as little as 12 hours, compared with the 12-to-18 months a traditional RFP process takes. Get an in-depth look at their innovative platform.
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Podcast

Using Tech To Improve The Citizen Experience

What It Means May 2, 2019
Government agencies are striving to serve citizens better, faster, and more efficiently. As Principal Consultant Chris Gallacher notes, great citizen experience (CX) requires a revitalized tech core. Discover how to beat technical debt and win citizen approval on this week’s What It Means.
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Blog

In The Era Of Shutdowns, Federal Agencies Can Reinvent Citizen (And Employee) Experience

Bobby Cameron February 14, 2019
Never let a serious crisis go to waste! Senior government executives would be wise to listen to Winston Churchill’s wisdom! We’re living in the era of shutdowns, when funding disruption is the norm. To survive — and maybe thrive — in this feast-or-famine funding era, agencies must reinvent their business models to focus outside-in, from the […]
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Blog

Phishing: The Simple Attack That Shreds The Defenses Of Sensitive Networks

Joseph Blankenship December 20, 2018
Diplomatic networks carry some of the world’s most sensitive information: communications between world leaders, key technical intellectual property, trade strategies, and military plans. A recent report by antiphishing vendor Area 1 Security reveals that a three-year-long cyberattack led to the successful breach of the European Union’s diplomatic communications network. By focusing on the cybersecurity of the […]
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Webinar

Shifting From IT Cost To Value: Making Federal TBM A Reality

November 15, 2018
Join Forrester’s government and TBM experts as they discuss the critical steps necessary to understand the investments consumed by IT and BT (business technology) relative to other functions in the business.
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Blog

Security Is Embracing Zero Trust; Get Your Federal Team In Sync

Chase Cunningham August 10, 2018
Historically, industry is more forward-leaning than government when it comes to innovation — at least at the unclassified level. But unlike most industries, the US government is driving the cybersecurity market and has been for almost the last decade. Federal fingerprints are everywhere: Where did cybercompliance start? Where did the first frameworks for cyber operations originate? […]
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