Information architecture

Read news, best practices, and insights on information architecture. Discover how information architecture can contribute to business goals.

Insights

Blog

Does CX Matter To The Enterprise Cloud? Absolutely!

Dave Bartoletti June 23, 2020
Customer experience is just as important for internal customers as external. Learn more about the value of CX in your IT planning.
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Blog

Call For Entries: The 2020 Enterprise Architecture Awards

Gene Leganza March 2, 2020
Digital transformation, innovation, and customer obsession top businesses’ strategic agendas. Enterprise architecture (EA) teams must enable these goals with the right technology roadmap and with internal operating models that can help enterprises attain their goals. EA programs have left behind their old role of centralized and largely disengaged planning and have moved pragmatically into making […]
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The CIO In 2020: A Window Of Opportunity

The IT leader’s guide to capitalizing on uncertain times.

Blog

IT Structures Are Evolving To Support Automation, Digital, And Customer Obsession

Gordon Barnett October 23, 2019
Principal analyst Gordon Barnett reviews the key questions CIOs should ask when designing an IT operating model structure that supports automation and customer obsession.
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Blog

Data Strategy & Insights 2019: Solving The Human Skills Problem

Gene Leganza October 10, 2019
Data and analytics expertise of all kinds is getting tougher to find and retain. Get advice for recruiting and retaining data and analytics professionals.
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Blog

Use Text Analytics Technologies To Handle Mountains Of Unstructured Data

Boris Evelson June 14, 2018
Enterprises are sitting on mountains of unstructured data — 61% have more than 100 terabytes, and 12% have more than five petabytes! Luckily, there are mature technologies out there that can help. First, enterprise information architects should consider general-purpose text analytics platforms. These are capable of handling most, if not all, text analytics use cases, both […]
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Blog

Customer Experience Q&A: Etsy’s Abby Covert, Information Architect

Harley Manning May 30, 2018
If you care about CX, you have to admire Etsy. It was the top digital retailer in Forrester’s Customer Experience Index™ in 2017. It excels at differentiating itself with a unique set of products and a distinctive online store, where buyers routinely upload pictures of their purchases alongside gushing reviews. Unsurprisingly, Etsy is also one […]
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Blog

Customer Experience Q&A: Etsy’s Abby Covert, Information Architect

Harley Manning May 30, 2018
If you care about CX, you have to admire Etsy. It was the top digital retailer in Forrester’s Customer Experience Index™ in 2017. It excels at differentiating itself with a unique set of products and a distinctive online store, where buyers routinely upload pictures of their purchases alongside gushing reviews. Unsurprisingly, Etsy is also one […]
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Blog

The 2017 Enterprise Architecture Awards

Gene Leganza September 21, 2017
This Year’s Winning EA Initiatives, Brought To You By Forrester And Infoworld, Drive The Customer-Obsessed Digital Business Any enterprise architects worth their salt can tell you how strategic enterprise architecture is, but the fact is that most EA programs struggle. The problem? Getting the enterprise to act strategically in the face of the need for […]
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Blog

You May Not Need A CDO — But Wouldn’t You Want To Improve Your Odds Of Success?

Gene Leganza August 20, 2015
Jennifer Belissent and I just published a report on the role of the Chief Data Officer that we’re hearing so much about these days – Top Performers Appoint Chief Data Officers. To introduce the report, we sat down with our press team at Forrester to talk about the findings and about the implications for our clients. Forrester PR: […]
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Blog

Big Changes In Information-related Roles And Processes — Evolution Or Apocalypse?

Gene Leganza February 19, 2015
It’s not news that business user self-service for access to information and analytics is hot. What might not be as obvious is the overhaul of information-related roles that is happening now as a result. What’s driving this? The hunger for data (big, fast, and otherwise) to feed insights, very popular data visualization tools, and new […]
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Blog

How Will The Data Economy Impact Enterprise Architects?

Gene Leganza May 16, 2014
No self-respecting EA professional would enter into planning discussions with business or tech management execs without a solid grasp of the technologies available to the enterprise, right? But what about the data available to the enterprise? Given the shift towards data-driven decision-making and the clear advantages from advanced analytics capabilities, architecture professionals should be coming […]
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Blog

Make More Persuasive Infographics By Balancing Context With Simplicity

Forrester May 12, 2014
A colleague shared a recent Harvard Business Review article with me after I mentioned seeing The Best American Infographics on display in my local bookstore. The article was a brief interview with the series editor, Gareth Cook, and covered some of his thoughts on what makes a great infographic. If there was one overall theme, it would […]
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Blog

Building Better Bar Charts

Forrester September 4, 2013
In my previous post, I covered the increasing popularity of "infographics" — both the term and the wide range of examples. I cautioned against unthinking imitation; like most trendy things, their surface shine can distract from their bad qualities, and it’s easy to lose sight of basic principles and objectives. And this distraction is partly […]
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Blog

Infographics: Where To Begin?

Forrester August 1, 2013
As the newest blogger for the Data Insights blog, please allow me to introduce myself. My name is Ryan Morrill, and I am a senior data visualization specialist at Forrester. In that role, I’m responsible for creating insightful and engaging graphical stories by exploring the most effective ways to visually represent data and information. I’m really […]
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Blog

Forrester’s Information Strategy And Architecture Survey Will Establish Current Management Practices In A Rapidly Changing World

Gene Leganza April 1, 2013
It's becoming pretty clear that the ability to analyze data is becoming one of the most important technology-based capabilities an enterprise can have. There's a lot of hype around about big data, and it's actually well-founded hype — if that's not a contradiction (perhaps I should call it well-founded fanfare). In any event, our world […]
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Blog

Chief Data Officers Are A Good Idea — But How Is That Going To Work?

Gene Leganza February 13, 2013
It seems to be popular these days amongst industry pundits to recommend that organizations add a new Cxx role: the Chief Data Officer (CDO). The arguments in favor of this move are exactly what you'd think: the rapidly accelerating importance of information in the enterprise, and, as important, the heightened perception of the importance of […]
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Blog

Input To The Questions In Forrester’s 2013 Information Strategy And Architecture Survey

Gene Leganza January 24, 2013
In a month or so I’ll be launching a survey to research issues around information strategy, information architecture and information management in general. I thought it might be useful to do a bit of crowdsourcing to get the best ideas for what questions to ask and make sure I’m covering your top-of-mind issues. We ask […]
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Blog

Five Predictions For EA Practices In 2013

Forrester January 8, 2013
For the last four years, Forrester has run a longitudinal study on the “state of EA” — tracking the changes in focus, priorities, etc., since 2008. Our clients use it to get a sense of whether their progress and plans for EA is on par with their peers. Based on the year-over-year comparison of the data […]
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Blog

Road Maps Are Powerful When Linked To Business Outcomes

Gene Leganza November 30, 2012
The use of road maps to illustrate technology plans is fairly widespread. Whether it's a vendor explaining its product plans or a technology architect showing the evolution of a particular area of the infrastructure, road maps are great for communicating what happens when. And when plans as illustrated by the road map get sign-off, they […]
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Blog

Focus Your Information Strategy On Business Impact

Gene Leganza October 1, 2012
Today’s organizations must manage the explosive growth of all types of information while addressing greater-than-ever business demand for insights into customer needs and the business environment. Meanwhile, the significant regulatory and compliance risk associated with information security has increased the urgency for tightly controlled information management capabilities. These requirements are hard to meet, with scant […]
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