Information architecture

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Use Text Analytics Technologies To Handle Mountains Of Unstructured Data

Boris Evelson June 14, 2018

Enterprises are sitting on mountains of unstructured data — 61% have more than 100 terabytes, and 12% have more than five petabytes! Luckily, there are mature technologies out there that can help. First, enterprise information architects should consider general-purpose text analytics platforms. These are capable of handling most, if not all, text analytics use cases, both […]

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Customer Experience Q&A: Etsy’s Abby Covert, Information Architect

Harley Manning May 30, 2018

If you care about CX, you have to admire Etsy. It was the top digital retailer in Forrester’s Customer Experience Index™ in 2017. It excels at differentiating itself with a unique set of products and a distinctive online store, where buyers routinely upload pictures of their purchases alongside gushing reviews. Unsurprisingly, Etsy is also one […]

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Customer Experience Q&A: Etsy’s Abby Covert, Information Architect

Harley Manning May 30, 2018

If you care about CX, you have to admire Etsy. It was the top digital retailer in Forrester’s Customer Experience Index™ in 2017. It excels at differentiating itself with a unique set of products and a distinctive online store, where buyers routinely upload pictures of their purchases alongside gushing reviews. Unsurprisingly, Etsy is also one […]

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The 2017 Enterprise Architecture Awards

Gene Leganza September 21, 2017

This Year’s Winning EA Initiatives, Brought To You By Forrester And Infoworld, Drive The Customer-Obsessed Digital Business Any enterprise architects worth their salt can tell you how strategic enterprise architecture is, but the fact is that most EA programs struggle. The problem? Getting the enterprise to act strategically in the face of the need for […]

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You May Not Need A CDO — But Wouldn’t You Want To Improve Your Odds Of Success?

Gene Leganza August 20, 2015

Jennifer Belissent and I just published a report on the role of the Chief Data Officer that we’re hearing so much about these days – Top Performers Appoint Chief Data Officers. To introduce the report, we sat down with our press team at Forrester to talk about the findings and about the implications for our clients. Forrester PR: […]

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Big Changes In Information-related Roles And Processes -- Evolution Or Apocalypse?

Gene Leganza February 19, 2015

It’s not news that business user self-service for access to information and analytics is hot. What might not be as obvious is the overhaul of information-related roles that is happening now as a result. What’s driving this? The hunger for data (big, fast, and otherwise) to feed insights, very popular data visualization tools, and new […]

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How Will The Data Economy Impact Enterprise Architects?

Gene Leganza May 16, 2014

No self-respecting EA professional would enter into planning discussions with business or tech management execs without a solid grasp of the technologies available to the enterprise, right? But what about the data available to the enterprise? Given the shift towards data-driven decision-making and the clear advantages from advanced analytics capabilities, architecture professionals should be coming […]

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Make More Persuasive Infographics By Balancing Context With Simplicity

Forrester May 12, 2014

A colleague shared a recent Harvard Business Review article with me after I mentioned seeing The Best American Infographics on display in my local bookstore. The article was a brief interview with the series editor, Gareth Cook, and covered some of his thoughts on what makes a great infographic. If there was one overall theme, it would […]

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Building Better Bar Charts

Forrester September 4, 2013

In my previous post, I covered the increasing popularity of "infographics" — both the term and the wide range of examples. I cautioned against unthinking imitation; like most trendy things, their surface shine can distract from their bad qualities, and it’s easy to lose sight of basic principles and objectives. And this distraction is partly […]

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Infographics: Where To Begin?

Forrester August 1, 2013

As the newest blogger for the Data Insights blog, please allow me to introduce myself. My name is Ryan Morrill, and I am a senior data visualization specialist at Forrester. In that role, I’m responsible for creating insightful and engaging graphical stories by exploring the most effective ways to visually represent data and information. I’m really […]

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Forrester's Information Strategy And Architecture Survey Will Establish Current Management Practices In A Rapidly Changing World

Gene Leganza April 1, 2013

It's becoming pretty clear that the ability to analyze data is becoming one of the most important technology-based capabilities an enterprise can have. There's a lot of hype around about big data, and it's actually well-founded hype — if that's not a contradiction (perhaps I should call it well-founded fanfare). In any event, our world […]

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Chief Data Officers Are A Good Idea -- But How Is That Going To Work?

Gene Leganza February 13, 2013

It seems to be popular these days amongst industry pundits to recommend that organizations add a new Cxx role: the Chief Data Officer (CDO). The arguments in favor of this move are exactly what you'd think: the rapidly accelerating importance of information in the enterprise, and, as important, the heightened perception of the importance of […]

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Input To The Questions In Forrester’s 2013 Information Strategy And Architecture Survey

Gene Leganza January 24, 2013

In a month or so I’ll be launching a survey to research issues around information strategy, information architecture and information management in general. I thought it might be useful to do a bit of crowdsourcing to get the best ideas for what questions to ask and make sure I’m covering your top-of-mind issues. We ask […]

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Five Predictions For EA Practices In 2013

Forrester January 8, 2013

For the last four years, Forrester has run a longitudinal study on the “state of EA” — tracking the changes in focus, priorities, etc., since 2008. Our clients use it to get a sense of whether their progress and plans for EA is on par with their peers. Based on the year-over-year comparison of the data […]

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Road Maps Are Powerful When Linked To Business Outcomes

Gene Leganza November 30, 2012

The use of road maps to illustrate technology plans is fairly widespread. Whether it's a vendor explaining its product plans or a technology architect showing the evolution of a particular area of the infrastructure, road maps are great for communicating what happens when. And when plans as illustrated by the road map get sign-off, they […]

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Focus Your Information Strategy On Business Impact

Gene Leganza October 1, 2012

Today’s organizations must manage the explosive growth of all types of information while addressing greater-than-ever business demand for insights into customer needs and the business environment. Meanwhile, the significant regulatory and compliance risk associated with information security has increased the urgency for tightly controlled information management capabilities. These requirements are hard to meet, with scant […]

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Why Your Company Needs You To Attend Forrester’s Business Architecture & Process Summit

Alex Cullen September 1, 2012

The pace of business change is accelerating. The reason why it is accelerating is the mushrooming of disruptive factors: your customers expecting anytime/everywhere access to you through their mobile devices, competitors leveraging big data technology to rapidly execute on customer-centric value propositions, and new market entrants with lean business models that enable them to outmaneuver […]

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The Big Mistake With Business Architecture

Randy Heffner March 21, 2012

There’s a big mistake often made with business architecture — a very big mistake, yet a very subtle mistake. As you might expect, there are a number of mistakes one might make with business architecture, but there’s a particularly big and common one that multiplies its effect through all the others. The mistake is this: […]

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What’s Next On The MDM Horizon?

Forrester July 12, 2010

Many large organizations have finally “seen the light” and are trying to figure out the best way to treat their critical data as the trusted asset it should be. As a result, master data management (MDM) strategies, and the enabling architectures, organizational and governance models, methodologies and technologies that support the delivery of MDM capabilities […]

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It's That Time Of The Year

Gene Leganza April 29, 2010

Ask people what makes May a noteworthy month, and many folks in the northern hemisphere will wax rhapsodic about its being the peak of springtime. Others might mention Mothers' day.  Ask Forrester's IT analysts and they're pretty sure to immediately blurt out "IT Forum!" IT Forum — the conference formerly known as GigaWorld — is […]

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