Information Technology

Information technology is the core of today’s businesses. Read insights on transforming information technology from a service function to a key driver of business growth.

Insights

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Three Technologies Will Redefine “Core HR” To Power The Future Of Work

Mark Brandau 3 days ago
During the past several months, I’ve attended global industry events, analyst days, and vendor customer events from ADP, Workday, the HR Technology Conference & Expo, SAP SuccessFactors, and Unleash World. At the Unleash World event in Paris, and in addition to moderating the talent management track there, I was also a featured speaker and unveiled […]
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Predictions 2020

5 days ago
Explore the dynamics that will shape 2020 and beyond.
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Predictions 2020

Discover the dynamics that will define 2020 and beyond.

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Predictions 2020: More Changes For Software Development

Chris Mines November 4, 2019
The world of software development will see big changes. Learn Forrester Research's top 5 predictions for the software development market in 2020.
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Predictions 2020: Three Big Changes In Store For DevOps

Charles Betz November 4, 2019
DevOps teams will see some new trends in 2020 that will impact their work in GRC, introduce new tools, and bring additional business value. Learn more from Forrester Principal Analyst Charles Betz.
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Predictions 2020: Edge Computing Makes The Leap

Abhijit Sunil November 4, 2019
Find out what Forrester analysts predict will happen in the edge computing market in 2020.
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Predictions 2020: Uncertainty Equals Opportunity For The CIO

Brian Hopkins October 28, 2019
In 2020, CIOs at leading firms will help their firms turn uncertainty into opportunity by transforming customer and employee experiences.
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The Dark Side Of Tech: Don’t Let Security Be An Enabler For Abuse

Heidi Shey October 28, 2019
Are you a tech optimist? I generally tend to be. Yet as I read about new technology, I sometimes find myself thinking, “This is amazing! And terrifying.” As we approach the end of cybersecurity Awareness Month, I’d like to draw attention to the issue of technology-facilitated abuse. Abusers Use Technology To Control And Hold Power […]
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The Adaptive Enterprise

Learn how your organization can change its core value proposition to pursue the opportunities that volatility produces.

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IT Structures Are Evolving To Support Automation, Digital, And Customer Obsession

Gordon Barnett October 23, 2019
Principal analyst Gordon Barnett reviews the key questions CIOs should ask when designing an IT operating model structure that supports automation and customer obsession.
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Presenting The Forrester Wave™: Enterprise Service Management, Q4 2019

Charles Betz October 11, 2019
Read the latest Forrester Wave™ on the Enterprise Service Management (ESM) market and the three things I&O professionals should look for in an ESM provider.
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Architect Your Automation Strike Teams

Craig Le Clair October 11, 2019
In the quest to launch invisible robots into the enterprise, some organizations are realizing the Center of Excellence model doesn't cut it. Find out what they're doing instead.
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CEO Departure Gives SAP The Chance To Refocus On Customer Priorities — But Also Brings Risks

Liz Herbert October 11, 2019
SAP’s CEO Bill McDermott will resign and be replaced him with co-CEOs Jennifer Morgan and Christian Klein. Get a detailed analysis of this news from Forrester's Liz Herbert.
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PODCAST

Higher Use, Lower Prices For Enterprise Software

What It Means October 3, 2019
Enterprise software use continues to expand exponentially, finding its way into all areas of the enterprise. Then why is overall spending growth in this massive market slowing? Find out in this episode of What It Means.
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Forrester’s Automation Framework

Discover how to manage the automation portfolio to out-think your competition.

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The Future of Work in Europe

October 1, 2019
Learn what is currently impacting the way in which we work in Europe and what steps to prepare your organization for the future.
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Winners Of The 2019 Forrester And InfoWorld EA Awards Contest Show Strengths In Business Architecture, Realizing A Vision For Digital Transformation, And Architecture Governance

Gene Leganza September 25, 2019
In some past Forrester/InfoWorld Enterprise Architecture Awards competitions, we had named themes to align entries and winners to the current needs of modern enterprise architecture (EA) programs. This year, as last year, we went themeless to simply find the most dramatic stories of EA’s strategic leadership. The winners of the 2019 Forrester/InfoWorld Enterprise Architecture Awards […]
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Implications Of A Buyers’ Market For Enterprise Software, 2020–2030

Chris Mines September 5, 2019
As global enterprise spending on software surpasses the $1 trillion mark in the coming decade, the growth rate of software spending will slow to 4% per annum from 7% historically. A buyers’ market for enterprise software will emerge. More choices, more transparency, and more interoperability will result in unprecedented choice for enterprise software buyers, who […]
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The Next Decade Of Software Spending: A Paradox

Chris Mines September 5, 2019
If software is “eating the world,” in the words of Marc Andreessen, the world also has a reciprocal appetite for software. From 2020 until 2030, Forrester estimates that global software spending by businesses will climb from $920 billion to north of $1.3 trillion. Software will continue to spread, mediating, recording, and enabling more users, transactions, […]
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Illuminating The Future Of The Enterprise Software Industry

Chris Mines September 5, 2019
Read the full report here.
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Software Delivery Management: ERP For IT Redux?

Charles Betz September 2, 2019
I attended Jenkins World in San Francisco a couple weeks back. One thing that stood out was CloudBees’ advocacy of a new market concept, software delivery management (SDM). CloudBees provides the following definition of SDM: Software delivery management helps organizations streamline CI/CD processes and foster meaningful collaboration across all functions involved in software development and […]
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Product Teams For Infrastructure And Operations

Charles Betz August 21, 2019
I believe the integrated product team is the most important economic unit of the 21st century. Can the old I&O dog learn these new product team tricks?
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CEOs Own Software Competency — And The Structure Of Innovation Delivery

Randy Heffner July 30, 2019
World-class innovation delivery requires weaving together three foundational realities: “Software is eating the world.” Marc Andreessen famously said this in a 2011 essay in The Wall Street Journal. It was true then, and it’s all the more true today. Whether your firm is disrupting markets or playing catch-up, every major business activity and strategy requires […]
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