Information Technology

Information technology is the core of today’s businesses. Read insights on transforming information technology from a service function to a key driver of business growth.

Insights

Blog

Heard At NRF: Contradictory Conversation From Vendors — “Unified” But “Decoupled”

Emily Pfeiffer 4 days ago
At NRF 2020 Vision, commerce tech vendors touted their latest innovations for digital retail. The theme, from booth to booth, was an eerie echo of words like “connected” and “unified.” NRF’s Digital Council (composed of retail CIOs, heads of digital, and similar positions, as well as tech providers) discussed several hot button terms during their […]
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Blog

Three Technologies Will Redefine “Core HR” To Power The Future Of Work

Mark Brandau November 14, 2019
During the past several months, I’ve attended global industry events, analyst days, and vendor customer events from ADP, Workday, the HR Technology Conference & Expo, SAP SuccessFactors, and Unleash World. At the Unleash World event in Paris, and in addition to moderating the talent management track there, I was also a featured speaker and unveiled […]
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Predictions 2020

Discover the dynamics that will define 2020 and beyond.

Webinar

Predictions 2020

November 12, 2019
Explore the dynamics that will shape 2020 and beyond.
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Blog

Predictions 2020: More Changes For Software Development

Chris Mines November 4, 2019
The world of software development will see big changes. Learn Forrester Research's top 5 predictions for the software development market in 2020.
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Blog

Predictions 2020: Three Big Changes In Store For DevOps

Charles Betz November 4, 2019
DevOps teams will see some new trends in 2020 that will impact their work in GRC, introduce new tools, and bring additional business value. Learn more from Forrester Principal Analyst Charles Betz.
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Blog

Predictions 2020: Edge Computing Makes The Leap

Abhijit Sunil November 4, 2019
Investment in edge computing will jump next year as organizations look to handle AI-related computing demand. Read analyst Abhijit Sunil’s 2020 predictions for this rapidly growing technology.
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Blog

Predictions 2020: Uncertainty Equals Opportunity For The CIO

Brian Hopkins October 28, 2019
In 2020, CIOs at leading firms will help their firms turn uncertainty into opportunity by transforming customer and employee experiences.
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Blog

The Dark Side Of Tech: Don’t Let Security Be An Enabler For Abuse

Heidi Shey October 28, 2019
Are you a tech optimist? I generally tend to be. Yet as I read about new technology, I sometimes find myself thinking, “This is amazing! And terrifying.” As we approach the end of cybersecurity Awareness Month, I’d like to draw attention to the issue of technology-facilitated abuse. Abusers Use Technology To Control And Hold Power […]
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Blog

IT Structures Are Evolving To Support Automation, Digital, And Customer Obsession

Gordon Barnett October 23, 2019
Principal analyst Gordon Barnett reviews the key questions CIOs should ask when designing an IT operating model structure that supports automation and customer obsession.
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Blog

Presenting The Forrester Wave™: Enterprise Service Management, Q4 2019

Charles Betz October 11, 2019
Read the latest Forrester Wave™ on the Enterprise Service Management (ESM) market and the three things I&O professionals should look for in an ESM provider.
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Blog

Architect Your Automation Strike Teams

Craig Le Clair October 11, 2019
In the quest to launch invisible robots into the enterprise, some organizations are realizing the Center of Excellence model doesn't cut it. Find out what they're doing instead.
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Blog

CEO Departure Gives SAP The Chance To Refocus On Customer Priorities — But Also Brings Risks

Liz Herbert October 11, 2019
SAP’s CEO Bill McDermott will resign and be replaced him with co-CEOs Jennifer Morgan and Christian Klein. Get a detailed analysis of this news from Forrester's Liz Herbert.
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Podcast

Higher Use, Lower Prices For Enterprise Software

What It Means October 3, 2019
Enterprise software use continues to expand exponentially, finding its way into all areas of the enterprise. Then why is overall spending growth in this massive market slowing? Find out in this episode of What It Means.
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Webinar

The Future of Work in Europe

October 1, 2019
Learn what is currently impacting the way in which we work in Europe and what steps to prepare your organization for the future.
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Blog

Winners Of The 2019 Forrester And InfoWorld EA Awards Contest Show Strengths In Business Architecture, Realizing A Vision For Digital Transformation, And Architecture Governance

Gene Leganza September 25, 2019
In some past Forrester/InfoWorld Enterprise Architecture Awards competitions, we had named themes to align entries and winners to the current needs of modern enterprise architecture (EA) programs. This year, as last year, we went themeless to simply find the most dramatic stories of EA’s strategic leadership. The winners of the 2019 Forrester/InfoWorld Enterprise Architecture Awards […]
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Blog

Implications Of A Buyers’ Market For Enterprise Software, 2020–2030

Chris Mines September 5, 2019
As global enterprise spending on software surpasses the $1 trillion mark in the coming decade, the growth rate of software spending will slow to 4% per annum from 7% historically. A buyers’ market for enterprise software will emerge. More choices, more transparency, and more interoperability will result in unprecedented choice for enterprise software buyers, who […]
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Blog

The Next Decade Of Software Spending: A Paradox

Chris Mines September 5, 2019
If software is “eating the world,” in the words of Marc Andreessen, the world also has a reciprocal appetite for software. From 2020 until 2030, Forrester estimates that global software spending by businesses will climb from $920 billion to north of $1.3 trillion. Software will continue to spread, mediating, recording, and enabling more users, transactions, […]
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Blog

Illuminating The Future Of The Enterprise Software Industry

Chris Mines September 5, 2019
Read the full report here.
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Blog

Software Delivery Management: ERP For IT Redux?

Charles Betz September 2, 2019
I attended Jenkins World in San Francisco a couple weeks back. One thing that stood out was CloudBees’ advocacy of a new market concept, software delivery management (SDM). CloudBees provides the following definition of SDM: Software delivery management helps organizations streamline CI/CD processes and foster meaningful collaboration across all functions involved in software development and […]
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Blog

Product Teams For Infrastructure And Operations

Charles Betz August 21, 2019
I believe the integrated product team is the most important economic unit of the 21st century. Can the old I&O dog learn these new product team tricks?
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