Thanks to the rise of empowered consumers, products and experiences that once seemed improbable, such as (literally) instant delivery,…
The pace of change in data and analytics technology has accelerated. Technologies quickly move from university research projects into new commercial products and services. Many tech…
I recently attended an event at which Bosch and SAP announced a major partnership to more closely align their respective cloud and software expertise…
Six months after our highly successful Summit for Marketing Leaders in Australia, I’m excited to announce that Forrester’s CX Marketing Sydney 2016 event is…
The modern business world echoes with the sound of time-tested business models being shattered by digital upstarts, while the rate of disruption is accelerating. Organizations…
In a recent report on next-generation services, I give several examples of how tech services firms are reinventing their operating models and value propositions…
I concluded my March 2013 report on the role of software assets in business innovation by proposing that “The combination of software assets, strong…
The IT services industry is being challenged on two opposite fronts. At one end, IT organizations need efficient, reliable operations; at the other, business stakeholders…
