internet of things (IoT)

Internet of things (IoT) technologies have great promise for brands looking to connect in new and more relevant ways with customers. Read our insights into selecting the right use cases and orchestrating positive experiences using IoT technologies.

Insights

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Predictions 2020: IoT Expansion Brings Even More Change

Frank Gillett November 1, 2019
Business use of the internet of things continues to expand. Read Forrester's predictions on what to expect from the IoT market in 2020.
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Reflections On Industrial Transformation ASIA-PACIFIC (ITAP) 2019 In Singapore

Achim Granzen October 24, 2019
I am excited about the state of industrial transformation and industry 4.0! We have come quite a ways over the past few years — not just in technology but, crucially, in how we approach and leverage it in an industrial context. When I first talked to manufacturers of heavy machinery about preventive maintenance around six […]
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IoT Brings Value To Your Supply Chain . . . If You Can Find The Talent

Paul Miller October 21, 2019
Michele Pelino and I have been digging into Forrester Analytics’ Technographics® data, looking at big opportunities for the internet of things (IoT) — and identifying some of the consistent stumbling blocks to adoption. Michele and Frank Gillett have already done some great work here, updating documents such as “Internet-Of-Things Heat Maps For Operational Excellence, 2019” […]
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Digital Twins Combine Enterprise Data And IoT To Drive New Business Value

Paul Miller October 15, 2019
The explosion of data in the IoT era has machinery designers taking a new look at how they use digital twins. Principal Analyst Paul Miller examines the trend.
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IoT Takes Service-Based Business Models To Less Expensive Assets, But The Organizational Change May Prove Too Difficult For Many

Paul Miller September 23, 2019
Rolls-Royce began shifting its business model away from selling expensive metal, plastic, and carbon-fiber products (jet engines) toward delivering the service of miles flown way back in 1962. Now, with TotalCare, the company earns more than half of its revenues from delivery of a service, not sale of a product. Rolls-Royce is not alone. Its […]
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Seeking New Opportunities To Deploy Internet Of Things (IoT) Use Cases? Check Out Our Report Highlighting Hot IoT Use Cases In 2019

Michele Pelino September 13, 2019
Is your organization currently deploying or planning to deploy internet of things (IoT) solutions as part of your digital transformation strategy? Check out the video to hear what types of IoT use cases enterprises are deploying to transform operations. IoT use cases such as facility management, security, and surveillance enhance operational processes, while other use […]
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Reflections On Bosch ConnectedWorld 2019

Dan Bieler August 19, 2019
Bosch ConnectedWorld — Bosch’s premier customer and partner event held annually in Berlin — has become a destination event for European internet of things (IoT) professionals.
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Requesting Your Help With A Survey On Smart Manufacturing

Paul Miller August 2, 2019
I’ve written a lot about the ways in which traditional product makers are being transformed by digital. In “From Grease To Code: Industrial Giants Must Bet Their Futures On Software,” for example, I explored ways in which industrial firms are having to reinvent themselves as they augment a hundred years of experience making physical products […]
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IoT And Blockchain: Are We There Yet?

Paul Miller July 26, 2019
Why are IoT + blockchain success stories still so hard to find?
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Building Connected Experiences Starts With IoT’s Three Core Business Scenarios

Frank Gillett June 10, 2019
Read how IoT technology will affect HCOs, from the opportunities to the risks.
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FORRward: A Weekly Read For Tech And Marketing Execs

Matthew Guarini May 29, 2019
Facebook’s Planned “Coin” — Much Ado About We-Don’t-Know-What Given Facebook’s 2.4 billion monthly active users, any move the company makes is noteworthy. Put Facebook and cryptocurrency in the same sentence, and you’re guaranteed headlines. In reality, we still don’t know exactly what or when Facebook is planning to launch — possibly in early 2020 and […]
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Voice Technology Is The Key To Faster Smart Home Adoption

Meenakshi Tiwari May 7, 2019
Smart speakers continue to sell like hotcakes and create ripples of excitement among smart home enthusiasts. This is not only good news for smart speaker manufacturers but also for manufacturers of other smart home categories, because owners of smart speakers are more likely to purchase other smart home devices such as smart thermostats and locks. […]
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Build A Healthcare IoT Network Your Nana Will Love

Jeff Becker March 26, 2019
A chronically ill senior steps off her scale and heads to the kitchen to make coffee. Moments later, a message appears on her phone; she looks: “Good morning, Mrs. Rodriguez. Your weight is a bit higher than normal this morning. Have you taken your Lasix yet today?” She clicks “yes” and returns her attention to […]
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Augmented Reality, Virtual Reality, And Mixed Reality Do Bring Value To Industry

Paul Miller February 12, 2019
Back in August of last year, I asked for good examples of augmented reality (AR), virtual reality, and mixed reality (MR), all together known as extended reality. Unsurprisingly, I saw plenty of examples of the type my original post complained about: visually stunning but almost entirely useless for anything other than showing off. Then there […]
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Unlock The Mysteries Of IoT Pricing

Paul Miller February 8, 2019
Koninklijke Philips has come a long way since the Philips family began making light bulbs in the Dutch city of Eindhoven in 1891. Today the company focuses on healthcare, but it wants to do more than just build and sell medical products. The Financial Times recently quoted Philips CEO Frans van Houten: “In the future, […]
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CES 2019 Delivers Dazzling Tech But Disappointing Experiences

Jennifer Wise January 12, 2019
I spent this week in Las Vegas at CES to check out the latest and greatest technology wonders, ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications for accessibility, healthcare, and more. My focus was on who will use […]
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GE Announces New Industrial IoT Software Business

Nigel Fenwick December 13, 2018
With GE establishing a new standalone software business, we examine what it means for existing and potential customers of GE Digital and for GE. What we know: On December 13, 2018, GE announced the formation of a new industrial IoT (or IIoT) software business, with $1.2 billion in revenue (based on GE Digital sales combined with sales […]
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Four Types Of Edge Matter To Your IoT Deployments

Paul Miller December 13, 2018
The edge, and edge computing, figure prominently in a lot of internet of things (IoT) discussions right now. But where — and what — the edge is very quickly gets complicated. Telecom operators understand the edge of their network. Sellers of servers and gateways know what they’d like their customers to fill the edge with. Beneficiaries of […]
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Get Ready For Edge Computing’s Rise In 2019

James Staten December 12, 2018
Every company needs edge computing on its technology road map starting in 2019. While many of you may see edge as exclusive to IoT, its value is much wider and will prove as critical to driving up customer experience as content delivery networks (CDN) were in the early days of the web . . . […]
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Predictions 2019: The Internet Of Things

Michele Pelino November 6, 2018
Business stakeholders and CIOs in both B2B and B2C environments are planning and deploying IoT solutions to power digital transformation initiatives to revolutionize customer relationships, enhance operations, and differentiate products. IoT deployment momentum brings challenges. Firms must identify strategies and methods to secure, manage, and support the rapidly growing number of smart, connected IoT devices […]
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