real-time

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The Power Of “Now” CX

George Colony 6 days ago
The value of real-time CX: differentiation, growth, and better retention. Learn more about the next frontier of CX and why Forrester developed FeedbackNow 2.0.
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PODCAST

The Future Of CX: Real Time, Ethics, And AI

What It Means August 29, 2019
Customer experience (CX) organizations will revamp their skills and strategies in response to new business dynamics and transformative technologies. Dive in to the future of CX on this week’s What It Means with VPs and Principal Analysts Rick Parrish and Joana van den Brink-Quintanilha.
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Real-Time CX

It’s a reality. Discover the new FeedbackNow.

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MOVE BEYOND THE CAMPAIGN

Forrester February 22, 2013
Standing in an aisle of a big box retailer, I bought a new electric shaver from a competing retailer’s online store. The store’s shaving display reminded me that my razor was dying. Not knowing which to choose, I twitched for my iPhone, scanned a barcode, read several reviews, explored competing products, found the best price, […]
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