vendor management
Effective vendor management ensures that your firm makes the most of its relationships. Learn how to maximize the benefits and mitigate the risks.
Insights
Blog
CCaaS Vendors Thrive In A Wild Market
The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025, is out! Dive into the latest genAI-driven changes in this fast-moving space.
Blog
Once More Unto The Breach: Tech Leaders Face Another Year Of Volatility And Cuts
In today’s era of volatility, technology leaders will need to do more with even less. This means dusting off the cost-cutting playbook to seek out additional optimization opportunities without sacrificing your AI ambitions. Here are a few cost-cutting measures to focus on in the near term.
Blog
Dual-OMS TEI: Companies Actually Get Their Money’s Worth
We evaluated the Total Economic Impact™ of companies that simultaneously use two order management systems, and our research uncovered surprising findings.
Blog
Order Management Systems And A Story Of Augmented Evolution
Digital businesses selecting replacement order management systems — or adding pieces on top of their existing one — have a lot of new decisions to make. Get some key insights on the latest solutions in this preview of our new Wave evaluation of the OMS market.
Blog
Prepare For Geopolitics To Impact Your European Nearshore Strategies
Given the uncertain geopolitical times we are in, adapting your sourcing strategies by revisiting location strategies is more important than ever. Get some practical tips on how technology decision-makers can adapt their nearshore location strategies to meet the new realities.
Blog
Twelve Days Of Loc[alization] Mess — In The Age Of AI
❄ 🥂 🎇 🎀 🎄 🥳 Last year, I wrote a pastiche called the Twelve Days Of Loc[alization] Mess after a client asked about the root causes of localization problems. This week, I wondered if I should repost the blog, perhaps with a few updates — and was amazed to realize that, after one short […]
Blog
Unified Commerce Is Not A Thing
Demystify the concept of “unified commerce” in this Forrester blog by analysts Emily Pfeiffer and Lauren Cevallos.
Blog
Predictions 2025: A Year Of Reckoning For Enterprise Application Vendors
After a challenging 2024, two themes will dominate the enterprise software market in 2025: trust and value. Learn more in our 2025 predictions for enterprise software.
Blog
Introducing Forrester’s Partner Selection Blueprint
Selecting the right partner can be the difference between success and failure for technology-driven initiatives. Learn how our new partner selection solution blueprint can help you streamline the process.
Blog
Is Keeping Your Commerce Tech Vendor The Right Move For You?
To retain or replatform your commerce technology solution? Forrester’s latest research guides leaders on how to answer this burning question.
Blog
SVM Players Dominate But Fail To Match The Innovation Of Best-Of-Breed Players
Supplier value management (SVM) platforms is a critical enterprise software category enabling enterprises to implement their source-to-pay processes. Enterprises seeking a system of record for all supplier spend and supplier information are busy unbundling enterprise resource planning and other “procurement” tools such as Excel and embracing SVM platforms. Typically, enterprise adoption starts with one or […]
Blog
Prioritize Accessibility In Procurement For Better CX And EX
My new report dives into why making accessibility a component of vendor selection is good for business and how to do it.
Podcast
Navigating The Disruption Of Broadcom’s Acquisition Of VMware
The broad changes Broadcom made in the wake of the deal have technology executives reviewing their technology roadmaps closely. In this episode Principal Analyst Naveen Chhabra walks through the changes and discusses the choices available to VMWare customers.
Blog
Introducing Forrester’s Interactive Wave Experience
Forrester has launched an updated experience for the Forrester Wave™. Read this blog to learn about the new upgrades that allow users to easily customize and compare vendors included in Wave evaluations.
Blog
Key Takeaways From SAP Sapphire Orlando 2024
From generative AI to cloud to pricing announcements, the recent SAP Sapphire in Orlando was a busy event. Read this blog to get our key takeaways and perspectives on the big announcements from SAP.
Blog
Tackle Contract Negotiation With Major Software Vendors
Struggling to manage software costs? Get five quick tips on software contract negotiations and learn about our scenario quick starts to help you address the most common contract negotiation scenarios.
Blog
Results Of The Forrester Wave™: Commerce Solutions For B2C, Q2 2024 — Digital Leaders Focus On Extending The Life Of Their Commerce Solution
Read Principal Analyst Emily Pfeiffer’s insights on the shifts in the B2C commerce market over the past two years.
Blog
Here’s How To Get Your S/4HANA Migration Plans Under Control
No matter what stage you’re at with your SAP S/4HANA migration planning, take these five steps now to help mitigate some risks.
Blog
Optimize Digital Budgets, Service Providers, And Skills — Or Lose The Digital Race
Forrester surveyed digital business strategy decision-makers globally on their priorities, investments, and organizational structures.
Blog
The Deadly Effects Of High Concentration Risk
Learn why breaches with a high impact on society, such as recent cyberattacks in Germany, bring more focus on concentration risk.
More posts