vendor management

Effective vendor management ensures that your firm makes the most of its relationships. Learn how to maximize the benefits and mitigate the risks.

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How To Onboard Startups

Oliwia Berdak April 29, 2019
Large corporates and startups seems like a match made in heaven. The former have the customer base, budget, and scale that the latter crave. And startups bring speed and agility and can help enterprises experiment with emerging technologies and business models. There’s even a whole industry of matchmakers — platforms and accelerators that aim to […]
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New Tech Spotlight: Health Tech Puts Wellness In The Hands Of The Customer

Carlton Doty October 2, 2018
Picture the following: You wake up from a fitful night of sleep feeling under the weather. From your sickbed, a voice assistant gathers your symptoms, accesses your patient history, and orders a prescription for you. But you want to talk to a human as well, so you initiate a video chat with your physician using […]
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Lacking Smart Third-Party Risk Regulation, JP Morgan Chase, Bank Of America, Wells Fargo, And American Express Create Company: TruSight

Chris McClean November 15, 2017
  The third-party ecosystem continues to flummox risk managers. Regulators keep pushing for stronger oversight, but they fail to offer real standards or tools to make this possible. What’s worse, technology and service providers  have only helped large companies become more efficient at asking their third parties hundreds of questions; which means these third parties […]
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Netflix Hack: Key Lessons In The Economics Of Ransomware And Managing Third-Party Risk

Renee Murphy May 2, 2017
Netflix recently experienced a third-party breach. The data lost is Season 5 of Orange is the New Black, which is original Netflix content. Many are calling it the largest entertainment industry hack since Sony. I guess that is right, but how bad is it really? First, here is what happened. Netflix transferred season five to […]
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For “Software-Is-The-Brand” Companies, Technology Is The Supply Chain

Forrester August 2, 2013
There isn’t an IT sourcing and vendor management (SVM) client that I’ve spoken with in the past seven years – Forrester explicitly started writing for SVM professionals in 2006 – that hasn’t mentioned gaining more influence with executives as a key priority for their teams. A key reason for this lack of stature with the […]
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Business Leaders Spending On Technology Because It’s Too Important To Let I.T. Go It Alone

Forrester May 6, 2013
In Forrester’s latest report, “Tracking The Renegade Technology Buyer,” we uncover the motivations and technology spending priorities of over 1,000 North American and European business executives. The data from the Forrsights Business Decision-Makers Survey was collected in Q4, 2012.  Of the 891 respondents that had a budget over US$1 million, 824 spent their own money on […]
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Are you ready to source digital disruption?

Christopher Andrews April 2, 2013
Digital capability – social, mobile, cloud, data & analytics – disrupts business models, introduces new competitive threats, and places new demands on your business. Highlighting this fact: Forrester’s 2012 “Digital Readiness Assessment” survey found that 65% of global executives say they are “excited about the changes that digital tools and experiences will bring” to their […]
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Moving From The Horse To The Car: Innovation Or Improvement?

Forrester April 19, 2012
Was the introduction of the Ford Model T an improvement or an innovation over the horse drawn wagon? As an SVM professional, you may ask, “Why is this question important for me?” But as an ever-growing number of companies invest in innovation, they will realize a significant portion of this can come from the existing […]
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Good Tidings We Bring….As The Customer Is King

Forrester December 8, 2011
As well as an adaptation of a festive song this could be one of the guiding jingles for ServiceNow. This week I have been attending, along with my colleague Stephen Mann, the Knowledge11 conference in Frankfurt. ServiceNow is one of those companies that ITSM practitioners have an interest in because of their phenomenal growth and go-to-market […]
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Enabling Rapid, Global Business Expansion Through SVM: A Conversation With Jim Nanton, Senior VP & CIO, Hanesbrands

Forrester November 23, 2011
Following a successful event in Miami, I am now looking forward to Forrester’s Sourcing & Vendor Management (SVM) Forum EMEA in the UK next week (Herts, Nov 30-Dec 1). An invaluable component of our forums are always the industry expert presentations, and so I’m excited to be joined on stage on day one by Maureen […]
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Cisco Makes The Charts – Now No. 3 In Blades

Richard Fichera May 25, 2011
When Cisco began shipping UCS slightly over two years ago, competitor reaction ranged the gamut from concerned to gleefully dismissive of their chances at success in the server market. The reasons given for their guaranteed lack of success were a combination of technical (the product won’t really work), the economics (Cisco can’t live on server […]
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Open Data Center Alliance – Lap Dog Or Watch Dog?

Richard Fichera November 29, 2010
In October, with great fanfare, the Open Data Center Alliance unfurled its banners. The ODCA is a consortium of approximately 50 large IT consumers, including large manufacturing, hosting and telecomm providers, with the avowed intent of developing standards for interoperable cloud computing. In addition to the roster of users, the announcement highlighted Intel with an […]
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Governing Large Implementation Projects: Execution Is Key — Findings From Forrester’s Recent Sourcing Forum

Liz Herbert November 22, 2010
We met with 30 Sourcing & Vendor Management Professionals during an action session at Forrester’s Sourcing & Vendor Management Forum in Chicago to discuss how to improve governance for large implementation projects. Clients were looking for help across the sourcing life cycle – from determining who manages the RFP process, to determining scope with internal stakeholders, to […]
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Curb Your Cynicism: The Time Is Now To Support Innovation And Growth

Forrester October 18, 2010
I like sourcing and vendor management professionals for all of the reasons they drive others crazy.  Business and IT executives like to complain that SVM teams care only about getting the lowest cost (this complaint usually comes after said sourcing team tells the business user his vendor of choice isn’t the best option). Vendor sales […]
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Software AG On The Critical Path

Forrester August 3, 2010
Software AG announced today a significant change in their executive structure. After the acquisition of webMethods back in 2007, the second largest software vendor in Germany acquired IDS Scheer last year, at topic we explored already in this report.  If you follow Software AG over this time, you might realize that the way CEO Karl-Heinz Streibich […]
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Is SVM A Barrier To Innovation?

Christopher Andrews August 3, 2010
As many readers know, I have a strong interest in understanding the practical realities of innovation and want to help companies define what that "buzzword" means — what it is, who manages it, and why it's important (see my just-published report on the ecosystem of innovation services providers).  I believe Sourcing and Vendor Management (SVM) […]
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What Makes A True Research Partnership?

Reineke Reitsma July 12, 2010
On two occasions in the past few months, I’ve given a speech to members of Forrester’s Market Research Forrester Leadership Board about vendor management best practices, a topic I’m writing a report on.[i] With market research budgets increasingly shrinking and research expectations growing, we see that market researchers need to select, manage, and measure their […]
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How do you tier utility versus strategic suppliers? What non-financial incentives do you put in place?

Forrester March 30, 2010
I received this question the other day from a reader and thought I'd open it up to the wider blogosphere for comment. I've included some general guidance on the topic as a starting point but it would be especially interesting if a vendor would like to give their perspective. What does it means to be […]
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