vendor selection

Vendor selection is a tricky business, one that is crucial to the success of your business. Read practical advice on choosing the right solution.

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Blog

Troubled Times Test Traditional Tech Titans

Glenn O'Donnell 2 hours ago
Cisco Systems stock fell over 11% today after it delivered its latest quarterly earnings yesterday. Cisco beat street estimates, but it fell based on a 9% YoY decrease in revenue and a weak outlook for coming quarters. Our research indicates a coming drought in infrastructure tech spending, so the next few quarters – likely to […]
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Video

Invest In The Right Technologies To Develop Your Financial Well-Being Program

Aurelie L'Hostis August 6, 2020

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Blog

My Reflections From The 2020 European MSSP Forrester Wave™

Paul McKay August 5, 2020
My first refresh of the Forrester Wave™ evaluation on European managed security services providers (MSSPs) went live this week. In the previous Wave, differentiators in the market included matured escalation processes enabled by automation, remediation, and chat capabilities, as well as the introduction of mobile apps to improve the user experience. In the current Wave, […]
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Blog

Open Banking Implementation Issues Give Rise To A New Breed Of Intermediaries

Jacob Morgan July 9, 2020
The challenges associated with open banking have brought about a new segment of intermediaries. Find out how these vendors can help inform your technology strategy.
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Blog

Announcing The First Forrester Wave™ Covering Adobe Implementation Services

Xiaofeng Wang June 25, 2020
My colleague Ted Schadler and I are excited to announce that “The Forrester Wave™: Adobe Implementation Services, Q2 2020” is now live. Following up the previously published Now Tech report, it’s the first time Forrester has evaluated Adobe services providers’ capabilities globally. In our 24-criterion evaluation of Adobe implementation service providers, we identified the 12 most significant ones globally — Accenture, Adobe, Cognizant, Deloitte Digital, […]
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Blog

Introducing The Forrester Wave™: Cloud Human Capital Management Suites, Q2 2020

Mark Brandau May 19, 2020
Prior to the pandemic, the majority of global software decision makers were dissatisfied with their existing human capital management (HCM) products and were evaluating other products. With COVID-19, this dissatisfaction is now acute, and digital workforce transformation has accelerated. The right HCM technology to transform your organization’s people and workforce strategies is no longer nice […]
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Blog

Why Now Is The Perfect Time To Negotiate Cost Reductions With Software Vendors

Mark Bartrick May 5, 2020
Worker layoffs and furloughs aren’t the only way to quickly reduce costs. Here’s how to start conversations with your vendors today.
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Blog

Further Down The Rabbit Hole With MITRE’s ATT&CK Eval Data

Josh Zelonis May 4, 2020
Analyst Josh Zelonis provides a new metric for prioritizing security alerts and avoiding alert fatigue.
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Blog

Forecasting In Uncertainty: What Q1 2020 Vendor Earnings Tell Us About The Tech Market Outlook

Andrew Bartels May 1, 2020
A detailed analysis of how the COVID-19 pandemic is impacting the high-tech market from Vice President Andrew Bartels.
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Blog

Communications And Collaboration Technology For Remote Workers

Jan Sythoff April 22, 2020
Forrester has completed several Total Economic Impact™ (TEI) studies focused on communication and collaboration technology. Higher productivity is a key, consistent, and measurable benefit. We found that there are several ways in which employee efficiency and effectiveness can be improved.
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Blog

ROI Business Cases Help Differentiate During Economic Uncertainty

Dean Davison March 23, 2020
Business cases can provide clarity and confidence in purchase decision making. Marketing and sales teams should use this fact to build a competitive advantage for their companies.
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Blog

Lessons From Enterprise Collaboration Experiments In China In The Wake Of COVID-19

Guannan Lu March 12, 2020
The journey to enabling remote work in China has been “no walk in the park.” Here’s what other regions can learn from it.
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Blog

No, It’s Not Just You: In Retail, Commerce Is Almost Never “Headless”

Emily Pfeiffer March 2, 2020
“Headless commerce” is the ubiquitous, abstract description of the modern commerce suite. Technical folks talk about it as if it’s the new gold standard, and you’re probably wondering if you’re expected to change your entire commerce stack. There’s one not-so-small problem, though: “Headless” means something different depending on who you ask — and where you […]
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Blog

Key Considerations On The “New” Cornerstone OnDemand

Mark Brandau February 26, 2020
Read key takeaways from Mark Brandau’s conversation with Cornerstone CEO Adam Miller and CMO Heidi Spirgi about what recent acquisitions will mean for users.
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Blog

Digital Services 2020: Time For A Reality Check

Amanda LeClair February 26, 2020
It’s time for change management to be considered a fundamental aspect of evaluating transformation services providers.
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Blog

Introducing The Forrester Now Tech: Adobe Implementation Services, Q1 2020

Xiaofeng Wang February 16, 2020
Adobe is the most purchased marketing technology software vendor globally, according to the Forrester Analytics Global Business Technographics® Priorities And Journey Survey, 2019. Despite the fact that Forrester has been covering services research for major tech vendors such as Oracle, Salesforce, and SAP, we haven’t done it for Adobe until now. As the first step, […]
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Blog

Elements Of Reputation: Traits That Indicate A Thoughtful Tech GTM Strategy

Abhijit Sunil January 14, 2020
Analyst Abhijit Sunil explores an aspect of tech vendor evaluation you may not be considering.
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Blog

“Autonomous Procurement” Is A Really Dumb Idea

Andrew Bartels December 19, 2019
Four reasons to be cautious about the role of AI in procurement.
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Blog

Faster, Better Life Underwriting Underscores The Need For Smarter Tech

Ellen Carney November 21, 2019
Principal Analyst Ellen Carney highlights three key points insurers should consider when evaluating automated underwriting solutions providers. Read the blog and then check out the latest Wave report.
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Blog

RIP, RFP — This Is Not Your 1990s Vendor Selection Process

Elaine Hutton November 6, 2019
The demands of digital business and customer centricity are obsoleting the request for proposal (RFP) process. How should firms approach vendor selection instead?
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