Blog
I want to share some exciting news: I’m expanding my research coverage. In addition to my work on enterprise networking and telecommunications, I’m now covering communications-platform-as-a-service (CPaaS) providers. For me, this is a natural evolution. I’ve spent much of my career around communications, connectivity, and the technologies that bring businesses and their customers together, and […]
Blog
Sometime around 1 p.m. ET yesterday, Microsoft services supporting Outlook, Teams, and many other services went offline. Attempts to apply patches or revert to a prior state didn’t immediately work because servers were quickly overwhelmed by a backlog of traffic as they came online. Microsoft had to shed load and throttle downstream traffic, likely explaining […]
