Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers.
September 5, 2018
Organizational design is racing forward — don't get left in the dust.
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Stripe, one of the leading payment providers for online and platform businesses, today announced “Stripe Terminal” to tackle the merchant challenges around in-person payments. Stripe’s…
September 17, 2018 | Brendan Miller
“The Forrester Wave™: Enterprise Service Management, Q3 2018” is live! Take IT service management, add the age of the customer, stir in some employee…
September 17, 2018 | Charles Betz
Automation and AI are changing the nature of work. Every company job — including every front-office job — will be impacted. Always-available commerce and intelligent guided-selling solutions…