One breakthrough of AI is deep learning: a branch of machine learning that can uncannily identify objects in images, recognize voices, and create other…
Design signature moments into your CX to leave a lasting impression on customers.
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Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial…
May 18, 2018
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Monday, Adobe announced their $ 1.68B acquisition of Magento. By adding eCommerce capabilities, Adobe is better able to compete with SAP Hybris, Salesforce and Oracle. Why Magento? A number of commerce-centric offerings…
May 22, 2018 | Mark Grannan, John Bruno
Over the next few weeks, we’ll analyze the sacred myths of the platform economy and reveal the real practices that platform businesses have mastered.