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Federal agencies striving to meet their mission objectives increasingly adopt digital technologies to improve constituents’ experience. But many of these agencies fall short of their…
May 18, 2018 | Bobby Cameron
The Data Digest: Millennials Call For Values-Driven Companies, But They’re Not The Only Ones Interested
We’ve been researching values-based consumers for several years now, and conversation in the C-suite has progressed from “Are values really important?” to…
May 18, 2018 | Anjali Lai
The reality is that most Federal IT leaders are under increased scrutiny to deliver increased value and productivity from technology investments at the lowest cost.
May 18, 2018 | Matthew Guarini
Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial…
May 18, 2018 | Harley Manning
The internet has enabled brands to sell more of their products to an ever-expanding universe of shoppers, but digital distribution has also added complexity to…