employee experience

Mental health has become the focus of the discussion when it comes to employee benefits. As an organization — whether you have remained open, are planning for “return to work” in an office setting, or will continue to keep your workforce remote indefinitely — you need an employee mental health strategy. To set the stage: […]

Forrester has been talking about the connection between employee experience (EX) and customer experience (CX) for years. And it’s not just talk: Our Customer Experience Index (CX Index™) and Employee Experience (EX Index) studies help organizations understand the key drivers of experience for customers and employees, respectively. But although we’ve published reports on government CX, […]

New research at Forrester will look into how ambient technologies that extend into our physical context could impact customer and employee experiences.

Bien qu’il y ait déjà plus de 12 millions de chômeurs partiels, de nombreux français ne semblent pas encore réaliser l’ampleur de la récession économique qui s’installe. Ils vont sortir progressivement du confinement pour entrer dans la crise, qui s’aggravera si la confiance n’est pas au rendez-vous ou si le déconfinement est trop progressif. Une […]

Business leaders always want more information about business operations and customer interactions than they have. The technologies of the internet of things (IoT) promise to provide sensing and remote control of physical things, like products or equipment. But the technologies, solutions, and use cases are also so diverse and complex that tech and business leaders […]

In this new era of social distancing, the physical security world may seem less relevant. But the digital and physical worlds are converging. These dependent systems are increasingly tested to manage a diverse range of incidents ranging from extreme weather, malicious cyberattacks, terrorist attacks, and more. Emerging technologies like drones, antidetection systems, and 3D printing […]

Our #pandemicEX survey reveals that more than 40% of employees across Europe believe their governments are reacting too softly to the COVID-19 crisis, adding weight to their fears of job losses. Read all the results.

Analyst Andrew Hewitt provides a review of the recent research Forrester has done on the employee experience during the COVID-19 pandemic.

Last week I published “Mind The Cloud Skills Gap.” I didn’t end that declaration with an exclamation mark, but really, that’s what I feel: excitement! Why? 1) It’s my first Forrester report and 2) The report covers a topic that many clients are asking about: What do we do when we want to build a […]

Security awareness testing for employees should be realistic. Yet those overseeing phishing drills should be careful when using coronavirus-related messaging.

Every customer journey, as simple as it looks, happens in a more and more complex ecosystem. Think about your last online purchase: You interacted with an online store, on your computer or your mobile, and got your order delivered at home as planned. Simple? Well . . . on the front stage, yes. But if […]

Most of us have heard about the vulnerabilities in smart devices that enable hackers to spy on, and communicate with, unsuspecting victims. While regulators struggle to standardize security requirements for the internet-of-things (IoT) market, companies and their employees remain vulnerable to a slew of unsecured devices. Considering the consumer IoT market is expected to grow […]

The recent news concerning the hacking of Amazon CEO Jeff Bezos’ mobile phone demonstrates that corporate executives are perfectly legitimate collection targets for governments. Powerful individuals should expect to be targets of criminals, activists, and governments. Furthermore, anyone in failing relationships could be a target for a partner installing “stalkerware.” To address these emerging threats, […]

Retailers: It's too late to launch new in-store features or redesign your site, but you can still prepare to avoid and recover from common holiday CX mishaps.

Today, we released our updated “The Forrester Wave™: Unified Endpoint Management, Q4 2019.” This is the second year we’ve published our unified endpoint management (UEM) Wave (you can find last year’s report here), and this year, we looked at the top 13 vendors in the market today and evaluated them across 23 criteria. Organizations looking […]

As Warren Buffett said, “Only when the tide goes out do you discover who’s been swimming naked.” Or, put another (potentially less embarrassing) way, you really don’t know the risks you’re taking until you’re tested by changing conditions. There’s a lot of hype in the human capital management (HCM) software market today, not to mention […]

Henry Ford’s old dictum — “Any customer can have a car painted any color that he wants so long as it is black” — doesn’t apply in the age of the customer. Meeting customer desires and needs is paramount for success, but it’s getting harder to do so. Whether that be in the form of […]

Consumer connected devices are presenting increasingly attractive targets to cybercriminals, putting home networks and potentially enterprise assets at risk. In just the last two weeks, we’ve seen Samsung indicate that antimalware should be used on its “connected,” or smart, TVs (almost all TVs are connected these days — just try to find a nonconnected TV […]