Executives in nearly one out of two organizations use Net Promoter Score (NPS)* to gauge CX success. This is what CX professionals told us in our recent survey.
Are you wondering if NPS is right for you? Are you trying to find the right top-level CX metric for your organization? Then check out my new report, “How To Choose The Right CX Beacon Metric.” In the report, you’ll find data on which CX beacon metrics firms use most often and which options to consider for CX beacon metrics.
Most importantly, you’ll find an interactive assessment tool to rate the relative merits of NPS and other potential top-level CX metrics for your organization. Download it and rate potential metrics on 13 criteria in the five categories shown below.
Good luck! And let me know what you find!
* Net Promoter and NPS are registered service marks, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.