When a car insurance company wanted to boost customer engagement during the onboarding process, it turned to personalized video. No longer a gimmick, brands across verticals use the technology to create unique customer experiences at scale.
And the videos resonated with the customers of Geoffrey Insurance: An overwhelming majority of them watched the entire video. That’s because the company packed the video with important policy information and delivered it in a way that was easy for the customer to understand.
Watch the video below with me and Ellen Carney to learn more about our new report.
Read the full report here: “Case Study: Geoffrey Insurance Boosts Customer Engagement With Personalized Interactive Video”
Forrester clients: Set up an inquiry with me or Ellen to find out how personalized video can help you.