Customer Insights
Customer data is powerful, but all too often IT teams have incomplete access to customer insights. That reality has got to change. Business technology and digital experience design depend on an intimate knowledge of the customer. In practical terms, that means change of operations and talent.
Continuous Delivery
Current organizational structures and operating models have aged out. Functional and product silos do not reflect customer journeys and preferences; conversely they frustrate customers and complicate innovation. DevOps teams partly overcome that challenge, but how do you take exceptions like DevOps and make it the operational norm?
Orchestration
Technology is the business — it is the underlying capability for virtually all customer experiences and operations. It screams for orchestration of existing tech, new tech, and innovative ecosystem partners. This is not just about technology leadership; this is the orchestration of the business.
Business Technology
Business technology is fuel; it is essential to win, serve, and retain empowered customers. Although increasing, it still represents a minority budget for most as teams pay down technical debt. The question is: How do you accelerate business technology spend and impact to stay apace or get ahead in a disruption-rich market?
Information Technology Insights
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Our Information Technology Team
Jeffrey Hammond
VP, Principal Analyst
Matt Guarini
VP, Research Director
Bobby Cameron
VP, Principal Analyst
Sharyn Leaver
SVP, Research
The Future of IT — Get The Report 
The tides of business are shifting, and as we look to the next decade of evolution these changes will be led by technology-driven innovation.
Download our complimentary report to understand how the future of IT will become the future of business.
The tides of business are shifting, and as we look to the next decade of evolution these changes will be led by technology-driven innovation.
Download our complimentary report to understand how the future of IT will become the future of business.
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