Home > Our Expertise > Information Technology
business technology

Transform IT To Win, Serve, And Retain Customers

Technology is no longer a specialized skill or distinct function; it has become the core DNA of your company. This changes the game for IT, from being a service function to a team-driven effort across business and technology, making the CIO less a functional leader and more a digital architect of the business. This also places the emphasis and pressure on business technology to differentiate and drive growth.

Customer Insights

Customer data is powerful, but all too often IT teams have incomplete access to customer insights. That reality has got to change. Business technology and digital experience design depend on an intimate knowledge of the customer. In practical terms, that means change of operations and talent.

Continuous Delivery

Current organizational structures and operating models have aged out. Functional and product silos do not reflect customer journeys and preferences; conversely they frustrate customers and complicate innovation. DevOps teams partly overcome that challenge, but how do you take exceptions like DevOps and make it the operational norm?

Orchestration

Technology is the business — it is the underlying capability for virtually all customer experiences and operations. It screams for orchestration of existing tech, new tech, and innovative ecosystem partners. This is not just about technology leadership; this is the orchestration of the business.

Business Technology

Business technology is fuel; it is essential to win, serve, and retain empowered customers. Although increasing, it still represents a minority budget for most as teams pay down technical debt. The question is: How do you accelerate business technology spend and impact to stay apace or get ahead in a disruption-rich market?

Information Technology Insights

BLOG

Governments: Think Broadly With Your Tech-Driven Innovation Efforts

New Zealand’s Department of Internal Affairs can onboard a new supplier into their digital marketplace in as little as 12 hours, compared with the 12-to-18 months a traditional RFP process takes. Get an in-depth look at their innovative platform.
Read More
BLOG

Who Moved The Communications Services Sector?

Success in the communications services sector is indeed a capricious piece of cheese. As new technologies mature, the distinction between technology, media, and telecommunications industries blur. Navigating this space to sustain growth and competitive edge is no easy task for the CxO.
Read More

How To Successfully Manage Your Automation Portfolio

Learn how to use Forrester's framework to guide decisioning, rationalize your portfolio, and prepare for the future of work.

Watch Now
How To Successfully Manage Your Automation Portfolio

Our Information Technology Team

Jeffrey Hammond

VP, Principal Analyst

Matt Guarini

VP, Research Director

Bobby Cameron

Bobby Cameron

VP, Principal Analyst

Sharyn Leaver

SVP, Research

The Future of IT — Get The Report

The tides of business are shifting, and as we look to the next decade of evolution these changes will be led by technology-driven innovation.

 

Download our complimentary report to understand how the future of IT will become the future of business.

Thank you!

Download the Report

Ready to talk? Give us a call, or get in touch with us about becoming a client.
+44 (0) 2073 237741 (Europe)
+1 615-395-3401 (United States)
+65 6426 7006 (Asia)