COVID-19: Responding, Managing, and Leading During A Pandemic

The #pandemicEX survey results indicate that 41% of US workers are now afraid to go to work, compared with 29% two weeks ago. Read more.

Our findings also reveal a confidence gap between managers and executives versus other employees.

Our #pandemicEX research project aimed to understand how employees are experiencing the spread of COVID-19. Read results here.

In light of the COVID-19 pandemic, Vice President Stephanie Balaouras provides guidance for organizations evaluating GRC platforms.

New Forrester data shows employees have strong trust in their employers as a source of information about COVID-19, but infrequent employer communication can leave employees vulnerable to disinformation.

The continuing spread of the coronavirus holds important lessons for organizations.

How will the technology channel be affected by the COVID-19 pandemic? Read a list of likely scenarios and what it could mean for the long-term.

Now is not the time to revert back to old agile practices. The world is going even more digital because of the COVID-19 crisis, and old industrial era thinking needs to be abandoned once and for all.

Building a parallel VPN entry point or swapping MFA vendors is costly. Plus, there is the increased risk of expired tokens, user confusion, and system upkeep. In short, these challenges are daunting to implement and introduce new challenges. Take these four steps to develop an MFA resilience plan.

As the coronavirus spreads, more firms are encouraging employees to work from home. This video details how to enable a productive remote work experience and offers best practices for shifting work from the office to the home.

Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo.

New Forrester survey data reveals that looking at US consumers through the lens of age, income, and location explains stark attitudinal and behavioral differences.

Instead of CX surveys as usual, you need to show that you aren’t tone deaf to the unprecedented situation your customers face due to COVID-19. Read how to adjust your survey methods.

As we all navigate the fluidity and uncertainty of COVID-19, here at Forrester we are using our multimodal data to keep our finger on the pulse of rapidly changing consumer attitudes and behaviors. Stay tuned into our blog as we continue to publish a series of posts highlighting the latest consumer trends shaping the cultural and economic climate.