COVID-19: Responding, Managing, And Leading During A Pandemic

The latest insights and guidance for leaders to address the growing business and employee experience implications of COVID-19. Forrester clients can access additional insights here.

Webinar

Pivoting To Virtual Events: Best Practices

The pandemic is forcing organisations to convert in-person events to virtual experiences. Learn how to optimise attendee experience and maximise return on event investment.

Employee Experience

Webinar

The Employee Experience Of A Pandemic In Australia

How is COVID-19 affecting employees — and how will employees’ experience of the pandemic shape the way you manage your organisation, team, and initiatives? Forrester analysts share insights from our PandemicEX survey of Australian working adults.

Blog

Ensure Your Workplace Doesn’t Become A New Source Of COVID-19 Infections

As employees return to physical workplaces, the risk of new outbreaks is real. Learn what employers can do to mitigate this risk.
Read More
Blog

The COVID-19 Crisis Sets The Direction For Europe’s Job Market

The COVID-19 crisis on its own won't fundamentally change the workplace. Yet by accelerating trends such as remote work, workspace virtualization, and automation, the pandemic is transforming the European job market.
Read More
Blog

Mental Health: Keep The Conversation Open

With fear and anxiety on the rise, mental health support is a critical element of any post-pandemic business continuity plan. Learn the key trends and next steps for employers.
Read More
Blog

Answering The Top Return-To-Work Questions For Our Government Clients

Learn more about translating social distancing guidelines to the workplace, providing safe commuting options, and more.
Read More
Blog

Why We All, Especially Leaders, Need Sports To Return

There is a surprising link between sports and the C-suite. Many of the same attributes that define a successful athlete also apply to a strong executive: the drive for greatness, resilience, determination, love of competition, and appreciation for leading and being a part of a team.
Read More

The New, Unstable Normal

Learn how COVID-19 will change business and technology forever in this webinar on October 28.

Blog

The Future Of Work Starts Now

Thanks to COVID-19, the future of work starts now. Uncover the four shocks that were already going to pass through today's workplaces, affecting employees, leaders, and organizational mandates. But now, they are all accelerated.
Read More
Blog

Managing Your Company Through The Coronavirus Pandemic

To navigate the next stage of the coronavirus pandemic, governments and companies must design and enforce Pandemic Management Protocols (PMPs) — a set of procedures and processes by which people will go to the office, go to school, congregate in public, eat in restaurants, travel, and move without causing unmanageable new outbreaks of the virus.
Read More

Security & Risk

Video

Managing The Risks Of The New Remote Workforce


Watch Now
Blog

Infections Are Surging In The US, China, And Brazil — Exercise Caution In Your Return-To-Work Plan

Learn six important insights that will help your business plan a safe and productive return to work from the pandemic.
Read More
Blog

Address Legal, Regulatory, And Operational Risks For The Return To Work

In addition to government guidelines, firms must consider a number of other factors in bringing employees back to work. Here are four areas you might not be thinking about.
Read More
Blog

When It Comes To Saving Lives, Cybersecurity Pros Emerge As Influencers

As concerns swirl around COVID-19 contact-tracing apps, privacy and security leaders are playing a critical role in building public trust.
Read More
Blog

How To Adjust Your Tech Budget To Survive Or Thrive In The Pandemic Recession

As firms emerge from the coronavirus pandemic, they need to realign tech spending to match post-pandemic priorities. Here are some tools and insight that can help.
Read More
Blog

The Security Snapshot: Embracing The New Norm

Our security analysts provide guidance for managing security and risk during the coronavirus pandemic.
Read More

Predictions 2021

Discover the most critical business trends of 2021 and how firms can accelerate out of the crisis.

Blog

Business Resilience Is No Longer Optional

In the 2020s, the aftermath of the pandemic and ongoing systemic risk will force every company to become much more resilient. In fact, we believe that resilience — the ability to deliver on your mission and vision regardless of any kind of crisis or disruption, be it extreme weather, political upheaval, cyberattack, or the next disease outbreak — will become a competitive advantage.
Read More
Blog

Managing Mental Health And Burnout Is A Priority, Not A Nice-To-Have

Increased cyberattacks, a remote workforce, and job security concerns have put even more pressure on CISOs. Analyst Jinan Budge shares helpful learnings from other leaders to help relieve the pressure.
Read More

Tech

Blog

COVID-19 Offers The Opportunity To Redesign The Physical Office

In the wake of COVID-19, organizations must redesign mobility solutions to shape resilient and adaptive future workspaces.
Read More
Blog

IoT Solutions Power Safe, Speedy, And Cold COVID-19 Vaccine Delivery

By enabling temperature monitoring of vaccine shipments, advances in internet-of-things technology could play a major role in the vaccine's deployment.
Read More
Blog

COVID Drives M&A Activity In DevOps And IT Management

Learn how the pandemic's increased uncertainty and volatility has produced some attractive M&A opportunities in DevOps and IT Management.
Read More
Blog

Forecasting In Uncertainty: Our Latest US Tech Market Forecast Shows A 2.5% Decline In 2020 And -0.4% in 2021

It's going to be a rough start to 2021 for the US tech market. Read our key takeaways from our latest forecast.
Read More
Blog

The New Operating Model Is Upon Us

Challenging times call for creative responses and quick pivots. Learn how some organizations are rethinking innovation to thrive.
Read More
Blog

Troubled Times Test Traditional Tech Titans

Spending on core infrastructure is dropping and the large technology firms will have to rise to the challenge. Find out how long the impact of the pandemic will be.
Read More
Blog

There’s A Growing Blind Spot For Your Security Team During The Pandemic — IoT Devices

Businesses may not be able to dictate what devices employees keep on their home networks, there are still many options available to IT departments to protect company assets.
Read More
Blog

Rethinking Sustainability In The Middle Of A Pandemic

2020 has been a year of reckoning. Sustainability is now a business necessity, not just a differentiator. Finance and technology have important roles to play.
Read More

CX & Marketing

Blog

Customer Service Technologies Are Variably Effective: Know Your Options

The pandemic has elevated the importance of the customer service organization — and uncovered gaping holes in customer service processes and technologies. Read three key takeaways from our recent survey into customer service tech.
Read More
Blog

How Did I Score On My Channel Outlook For 2020?

In what was one of the most challenging years for many of us, the channel experienced more change in 2020 than in the past 39 years combined. Revisit our 2020 channel predictions, and see which of our calls proved true, which accelerated, and what it means for 2021. That being said, many of the calls that I did make not only became true but accelerated due to COVID-19. That being said, many of the calls that I did make not only became true but accelerated due to COVID-19.
Read More
Blog

Consumers Ride A Rising Tide Of Consumer Energy Into 2021

Consumer energy is rising again. The latest pulse reveals that, over the course of the past three months, overall consumer energy has moved from 39 up to 43, and consumer energy has grown along every key emotional dimension.
Read More
Blog

Important Questions To Answer Before Making Your Events Virtual

In this Q&A format, we ask — and answer — important questions marketers should address to make their virtual events deliver value to attendees and profits to their business.
Read More
Blog

In Times Of Crisis, Empathy Fuels Loyalty

We've identified four risk profiles to help understand global consumers' sensitivity to health and financial risks in relation to the COVID-19 pandemic.
Read More
Blog

2020 B2B Marketing Practices That You Should Keep (Or Adopt) In 2021

Eager as B2B marketers may be to turn the page on 2020, there were clear positives amid the challenges. Here are eight lessons to carry into the new year.
Read More
Blog

Brand Spotlight 2020: In A Difficult Year, The Best Brands Shine Bright

2020 was a year of crises. In this most difficult of years, six brands stood out. See our picks for the best brands of the year.
Read More
SiriusDecisions

B2B Crisis Preparation: Anticipating Threats And Planning For Execution In A Serious Event

Learn the steps for developing a thorough crisis communications plan that provides the basis for sound decision making.

Blog

2020 US Online Holiday Sales — Online Holiday Sales Will Reach Historic Levels Despite Uncertainty From COVID-19

US online holiday sales in 2020 will total a historic $173 billion as pandemic conditions lead more consumers to shop primarily or exclusively online. Learn more.
Read More

Receive Up-To-Date Information On COVID-19

Get the latest insights, analysis, and advice for business leaders on managing, responding, and leading during a pandemic.

Access Our Insights

Get All The Insights

Contact us to gain access to all insights related to employee experience, tech, security and risk, customer experience, marketing, and more.

Ready to learn more now? Give us a call:

Americas: +1 615.395.3401
EMEA: +44 (0) 2073 237741
Asia Pacific: +65 6426 7006

Group 2 Top