COVID-19: Responding, Managing, And Leading During A Pandemic

The latest insights and guidance for leaders to address the growing business and employee experience implications of COVID-19. Forrester clients can access additional insights here.

Webinar

The 30-60-90 Day Plan For Customer Service During And After COVID-19

Discover how brands can ensure customers’ needs are met, optimize their agents’ productivity, and safeguard the bottom line.

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Employee Experience

Blog

Ensure Your Workplace Doesn’t Become A New Source Of COVID-19 Infections

As employees return to physical workplaces, the risk of new outbreaks rises. Read three steps employers can take to mitigate this risk.
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Blog

The COVID-19 Crisis Sets The Direction For Europe’s Job Market

The COVID-19 crisis is accelerating many trends that have been lingering for some time, including workspace virtualization, remote working, faster decision making, and automation. In this sense, the pandemic is also transforming Europe’s job market.
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Blog

Mental Health: Keep The Conversation Open

With fear and anxiety on the rise, mental health support is a critical element of any post-pandemic business continuity plan. Learn the key trends and next steps for employers.
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Blog

Answering The Top Return-To-Work Questions For Our Government Clients

Learn more about translating social distancing guidelines to the workplace, providing safe commuting options, and more.
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Blog

Why We All, Especially Leaders, Need Sports To Return

There is a surprising link between sports and the C-suite. Many of the same attributes that define a successful athlete also apply to a strong executive: the drive for greatness, resilience, determination, love of competition, and appreciation for leading and being a part of a team.
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Blog

The Future Of Work Starts Now

Thanks to COVID-19, the future of work starts now. Uncover the four shocks that were already going to pass through today's workplaces, affecting employees, leaders, and organizational mandates. But now, they are all accelerated.
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Webinar: The Employee Experience Of A Pandemic

Forrester has surveyed hundreds of workers about their experience of the COVID-19 pandemic. Discover how the people who help you deliver value — arguably your most critical asset — are experiencing this state of potential anxiety.

Blog

Managing Your Company Through The Coronavirus Pandemic

To navigate the next stage of the coronavirus pandemic, governments and companies must design and enforce Pandemic Management Protocols (PMPs) — a set of procedures and processes by which people will go to the office, go to school, congregate in public, eat in restaurants, travel, and move without causing unmanageable new outbreaks of the virus.
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Blog

PandemicEX: How UK Employees Feel About The Pandemic

78% of UK workers expect further disruptions to work, compared to 65% of Europeans. Read more insights on how UK workers feel about the coronavirus pandemic.
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Security & Risk

Blog

Infections Are Surging In The US, China, And Brazil — Exercise Caution In Your Return-To-Work Plan

Learn six important insights that will help your business plan a safe and productive return to work from the pandemic.
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Blog

Address Legal, Regulatory, And Operational Risks For The Return To Work

In addition to government guidelines, firms must consider a number of other factors in bringing employees back to work. Here are four areas you might not be thinking about.
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Blog

When It Comes To Saving Lives, Cybersecurity Pros Emerge As Influencers

As concerns swirl around COVID-19 contact-tracing apps, privacy and security leaders are playing a critical role in building public trust.
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Blog

How To Adjust Your Tech Budget To Survive Or Thrive In The Pandemic Recession

As firms emerge from the coronavirus pandemic, they need to realign tech spending to match post-pandemic priorities. Here are some tools and insight that can help.
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Blog

The Security Snapshot: Embracing The New Norm

Our security analysts provide guidance for managing security and risk during the coronavirus pandemic.
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Blog

Business Resilience Is No Longer Optional

In the 2020s, the aftermath of the pandemic and ongoing systemic risk will force every company to become much more resilient. In fact, we believe that resilience — the ability to deliver on your mission and vision regardless of any kind of crisis or disruption, be it extreme weather, political upheaval, cyberattack, or the next disease outbreak — will become a competitive advantage.
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Webinar: Coronavirus Disruption in Europe

Gain actionable insights to guide European leaders during this challenging time. We'll cover the impact of COVID-19 on employee experience, lessons learned from APAC’s response so far, and how to build a comprehensive pandemic plan.

Blog

Managing Mental Health And Burnout Is A Priority, Not A Nice-To-Have

Increased cyberattacks, a remote workforce, and job security concerns have put even more pressure on CISOs. Analyst Jinan Budge shares helpful learnings from other leaders to help relieve the pressure.
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Blog

Entering The New Normal: How To Safely Bring Your Workforce Back

New Pandemic Management Protocols provide guidance on how to bring employees back to work safely and effectively.
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Tech

Blog

Forecasting In Uncertainty: Warning Signs Inside The SaaS Vendors' Recent Earnings Reports

How will the pandemic impact the global tech market this year? Vice President Andrew Bartels reviews the latest SaaS vendor earnings' reports for indicators.
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Blog

The Pandemic Recession Demands A Digital Response

In the wake of COVID-19, cloud and services partners have been essential to companies' ability to adapt. Leaders must also realize that these technologies and partners are essential to moving forward.
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Blog

Haier’s Adaptive Strategy Wins In The Face Of COVID-19 Challenges

Haier’s adaptive strategy enabled it to respond to COVID-19-induced challenges in an efficient and effective manner. Learn how Haier applied good practices in organizational, market, and technology adaptiveness.
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Blog

A Post-Pandemic Automation Boost Across Europe Remains Uncertain

Do European firms receiving public financial support face a conflict of interest in evaluating automation options?
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Blog

Virtual Care Is A Requirement — Not A “Nice-To-Have”

While the pandemic accelerated virtual care adoption, the reasons for seeking it have shifted. Learn more from our recent survey of healthcare organizations.
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Video

Self-Triage Solutions Hold The Keys To The Healthcare Digital Front Door

Consumers want more capabilities and better guidance from self-triage solutions. To achieve that, developers must apply specific design principles to improve consumer confidence in the advice delivered. 
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Blog

COVID-19 Didn’t Break Your Business — Data Did

A defining factor for enterprises and governments throughout the pandemic has been the extent to which they've embraced and been led by data.
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Blog

Forecasting In Uncertainty: What If Stores Reopen And No One Comes?

Despite state and local governments allowing stores to reopen, consumer traffic will most likely remain well below pre-pandemic levels, making it likely that the pandemic recession will last well into 2021.
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Blog

How To Adjust Your Tech Budget To Survive Or Thrive In The Pandemic Recession

As firms emerge from the coronavirus pandemic, they need to realign tech spending to match post-pandemic priorities. Here are some tools and insight that can help.
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CX & Marketing

Blog

In A Crisis, Customer-Obsessed Government Can Save Lives

As governments worldwide contend with the COVID-19 pandemic and a global recession, a commitment to "customer experience" has never been so important.
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SiriusPerspectives® Blog

Reimagining Marketing Skills: Is There a Better Way?

Creative reengineering during a time of crisis does not only apply to your products or solutions, but to your staff as well.

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SiriusPerspectives® Blog

Process in a Time of Crisis

Automating processes, conducting process audits and adopting agile methodologies can drive effectiveness in times of crisis.

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Blog

What Are The Sustained Implications Of COVID-19? Here’s What Our B2B Marketing And Sales Analysts See

COVID-19 has accelerated the pace of change in marketing and selling. We've identified six trends that will endure after the pandemic ends.
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Blog

The Future Of B2C Buying In Europe: May You Live In Interesting Times

The pandemic has accelerated European brands' digital transformation and put company values in sharper focus. In our upcoming webinar series, learn how business leaders should respond.
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SiriusDecisions

B2B Crisis Preparation: Anticipating Threats And Planning For Execution In A Serious Event

Learn the steps for developing a thorough crisis communications plan that provides the basis for sound decision making.

Blog

The Pandemic Accelerates Retailers’ Need For Digital Operations

As lockdowns ease, retail stores traffic and sales will only increase gradually based on consumer comfort levels, bringing preexisting strategic objectives into sharper focus and accelerate the need to execute on them.
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Blog

UK Consumers Keep Calm And Carry On

Results from the our Consumer Technographics® COVID-19 Survey show how UK consumers have adjusted their spending habits and digital behaviors during the pandemic.
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Blog

Changing Commercial And Social Conditions Spark Consumer Energy

As the COVID-19 pandemic became a harsh reality across the US, consumer energy among US online adults hovered at its lowest levels of the past two years. Now, in early June, the conditions have changed drastically and the most recent pulse of consumer energy shows a slight increase along all four dimensions.
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