COVID-19: Responding, Managing, and Leading During A Pandemic

The latest insights and guidance for leaders to address the growing business and employee experience implications of COVID-19. Forrester clients can access additional insights here.

Airlines respond to COVID-19 crisis
Webinar

Coronavirus Disruption In Europe

Gain actionable insights to guide leaders, and in particular European leaders, during this challenging time. We cover the impact of COVID-19 on employee experience, lessons learned from APAC’s response so far, and how to build a comprehensive pandemic plan.

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Employee Experience

Blog

Four Phases Of The Coronavirus Pandemic

The coronavirus pandemic will play out over four phases in the US: 1) Infection; 2) Social Distancing; 3) Management; and 4) Eradication.
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Blog

How Employees Feel About Coronavirus Now: A PandemicEX Survey Update

The #pandemicEX survey results indicate that 41% of US workers are now afraid to go to work, compared with 29% two weeks ago. Read more.
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Blog

Your Employees Need More Healthcare Options During The COVID-19 Pandemic

As the number of COVID-19 cases surge in the US there is a looming threat facing the US — healthcare capacity. Given this stark reality senior executives at companies, must make swift decisions to protect their employees, their communities, and even the US healthcare system.
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Special Report

PandemicEX Survey: Half Of Workers Confident In Leaders

Our findings also reveal a confidence gap between managers and executives versus other employees.
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Blog

Coronavirus Forces Agencies To Rethink The Agency Employee Experience

Agencies’ pivotal role in the services marketplace means they too will feel the effects of the coronavirus pandemic. Combined with deferred travel and an increase in online meetings among agency staff and marketing clients, the coronavirus has effectively (if only temporarily) changed the way agencies work.
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Webinar: The Employee Experience Of A Pandemic

Forrester has surveyed hundreds of workers about their experience of the COVID-19 pandemic. Discover how the people who help you deliver value — arguably your most critical asset — are experiencing this state of potential anxiety.

Special Report

PandemicEX Results: Workers Uncertain That They Can Care For Ill Family Members

The next phase of COVID-19 preparedness is helping workers care for ill loved ones. But our #pandemicEX survey results reveal that only half of US workers feel they have the flexibility at work to take care of sick family members.
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Special Report

How Employees Feel About Coronavirus: Early Results From Forrester's PandemicEX Survey

Our #pandemicEX research project aimed to understand how employees are experiencing the spread of COVID-19. Read results here.
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Special Report

PandemicEX First Look: Just 43% Agree That Their Employer Has A Plan

What is the effect on your employees? Do they know what your plan is? This video interview with Forrester's Stephanie Balaouras reveals initial data from our survey.
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Security & Risk

Blog

Point/Counterpoint: The Ethics Of COVID-19 Phishing

Security awareness testing for employees should be realistic. Yet those overseeing phishing drills should be careful when using coronavirus-related messaging.
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Blog

Governance, Risk, And Compliance Platforms Support Innovation And Are Critical In Turbulent Times

In light of the COVID-19 pandemic, Vice President Stephanie Balaouras provides guidance for organizations evaluating GRC platforms.
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Webinar: Coronavirus Disruption in Europe

Gain actionable insights to guide European leaders during this challenging time. We'll cover the impact of COVID-19 on employee experience, lessons learned from APAC’s response so far, and how to build a comprehensive pandemic plan.

Special Report

Employers Are A Trusted Source Of Information About Coronavirus But Face Competition From Disinformation Campaigns

New Forrester data shows employees have strong trust in their employers as a source of information about COVID-19, but infrequent employer communication can leave employees vulnerable to disinformation.
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Blog

Coronavirus And Climate Change Reveal Systemic Risk For Third Parties

Climate change will create endless obstacles for companies to navigate, yet firms continue to claim that there is no way to mitigate the risk. Currently, we are witnessing the damage created by not accounting for your third-party risks. We knew a new pandemic would come, and much like pandemics, climate change is inevitable.
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Blog

It’s Time To Dust Off Your Pandemic Plans

The continuing spread of the coronavirus holds important lessons for organizations.
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Tech

Blog

Now Is A Counterintuitive But Ideal Time To Drive A Companywide Innovation Campaign

Amid the business disruption caused by COVID-19, opportunities arise to create new value.
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Blog

Quantifying Coronavirus (COVID-19) For The Technology Channel

How will the technology channel be affected by the COVID-19 pandemic? Read a list of likely scenarios and what it could mean for the long-term.
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Blog

Can AI Predict Global Pandemics Like The Coronavirus?

AI is supposed to be the most powerful pattern detection and prediction technology in the world. It therefore begs the question: Can we use AI to predict future global pandemics far enough in advance to tamp them down or prevent them altogether?
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Blog

Agile, DevOps, And COVID-19

Now is not the time to revert back to old agile practices. The world is going even more digital because of the COVID-19 crisis, and old industrial era thinking needs to be abandoned once and for all.
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Blog

Forecasting In A Time Of Rapid Change: Tips For CIOs And Tech Vendor CEOs In Charting The COVID-19 Outlook

Tips and techniques in preparing tech market forecasts during the COVID-19 pandemic. Where to get data, how to form models, and where to scale back.
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Blog

A Spike In Home Workers Raises MFA Resilience Questions

Building a parallel VPN entry point or swapping MFA vendors is costly. Plus, there is the increased risk of expired tokens, user confusion, and system upkeep. In short, these challenges are daunting to implement and introduce new challenges. Take these four steps to develop an MFA resilience plan.
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Blog

The Odds Of A Tech Market Decline In 2020 Have Just Gone Up To 50%

Tech spending forecasts revised amid “sharp deterioration” in the economic outlook.
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Special Report

Essential Technology For Remote And Quarantined Employees During A Pandemic

As the coronavirus spreads, more firms are encouraging employees to work from home. This video details how to enable a productive remote work experience and offers best practices for shifting work from the office to the home.
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CX & Marketing

Blog

Conducting Customer Research Remotely: Tips, Tricks, And Resources

Resources and guidance for transitioning to remote research in response to COVID-19. Discover techniques, vendors, and best practices that can help you conduct customer research now.
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Blog

COVID-19: Leading Airlines Display Compassion, Resilience, And Good Old Business Sense

Airlines have a major role to play in the global fight against the COVID-19 pandemic because they are part and fabric of this interconnected world, carrying people and cargo.
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Blog

COVID-19: For Airlines, It Is Time To Give Nothing Less Than Their Best

During a crisis, humanity prevails through unity, empathy, responsibility, and leadership. Read our five strategic recommendations for airline executives to focus on during the coronavirus pandemic.
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Blog

Consumer Reaction To COVID-19 Varies By Age, Income, And Location

New Forrester survey data reveals that looking at US consumers through the lens of age, income, and location explains stark attitudinal and behavioral differences.
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Blog

Are Virtual Events The Right Move For You?

COVID-19 has forced the cancellation or delay of conferences, seminars, and trade shows of all sizes. Before deciding whether to turn an in-person gathering into an online experience, consider these four questions.
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Blog

How To (Not) Conduct CX Surveys During The COVID-19 Crisis

Instead of CX surveys as usual, you need to show that you aren’t tone deaf to the unprecedented situation your customers face due to COVID-19. Read how to adjust your survey methods.
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SiriusDecisions

B2B Crisis Preparation: Anticipating Threats And Planning For Execution In A Serious Event

Learn the steps for developing a thorough crisis communications plan that provides the basis for sound decision making.

Blog

A Snapshot Of US Consumers’ Attitudes And Behavior During COVID-19

As we all navigate the fluidity and uncertainty of COVID-19, here at Forrester we are using our multimodal data to keep our finger on the pulse of rapidly changing consumer attitudes and behaviors. Stay tuned into our blog as we continue to publish a series of posts highlighting the latest consumer trends shaping the cultural and economic climate.
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Blog

Evaluate And Adjust Your VoC Program To Improve CX During COVID-19

Read how to adjust your VoC program to deliver the critical customer feedback you need to serve and retain your customers during the COVID-19 pandemic.
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Get the latest insights, analysis, and advice for business leaders on managing, responding, and leading during a pandemic.

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