Webinar
Pivoting To Virtual Events: Best Practices
The pandemic is forcing organisations to convert in-person events to virtual experiences. Learn how to optimise attendee experience and maximise return on event investment.
Employee Experience
Webinar
The Employee Experience Of A Pandemic In Australia
How is COVID-19 affecting employees — and how will employees’ experience of the pandemic shape the way you manage your organisation, team, and initiatives? Forrester analysts share insights from our PandemicEX survey of Australian working adults.
Blog
Ensure Your Workplace Doesn’t Become A New Source Of COVID-19 Infections
As employees return to physical workplaces, the risk of new outbreaks is real. Learn what employers can do to mitigate this risk.
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Blog
The COVID-19 Crisis Sets The Direction For Europe’s Job Market
The COVID-19 crisis on its own won't fundamentally change the workplace. Yet by accelerating trends such as remote work, workspace virtualization, and automation, the pandemic is transforming the European job market.
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Blog
Mental Health: Keep The Conversation Open
With fear and anxiety on the rise, mental health support is a critical element of any post-pandemic business continuity plan. Learn the key trends and next steps for employers.
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Blog
Answering The Top Return-To-Work Questions For Our Government Clients
Learn more about translating social distancing guidelines to the workplace, providing safe commuting options, and more.
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Blog
Why We All, Especially Leaders, Need Sports To Return
There is a surprising link between sports and the C-suite. Many of the same attributes that define a successful athlete also apply to a strong executive: the drive for greatness, resilience, determination, love of competition, and appreciation for leading and being a part of a team.
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Webinar: The Employee Experience Of A Pandemic
Forrester has surveyed hundreds of workers about their experience of the COVID-19 pandemic. Discover how the people who help you deliver value — arguably your most critical asset — are experiencing this state of potential anxiety.
Blog
The Future Of Work Starts Now
Thanks to COVID-19, the future of work starts now. Uncover the four shocks that were already going to pass through today's workplaces, affecting employees, leaders, and organizational mandates. But now, they are all accelerated.
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Blog
Managing Your Company Through The Coronavirus Pandemic
To navigate the next stage of the coronavirus pandemic, governments and companies must design and enforce Pandemic Management Protocols (PMPs) — a set of procedures and processes by which people will go to the office, go to school, congregate in public, eat in restaurants, travel, and move without causing unmanageable new outbreaks of the virus.
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Security & Risk
Blog
Managing The Risks Of The New Remote Workforce
It's unclear now whether the work-from-home trend will be confined to the current crisis or usher in more flexibility long-term. In any case, it's important to be vigilant against potential security threats.
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Blog
Infections Are Surging In The US, China, And Brazil — Exercise Caution In Your Return-To-Work Plan
Learn six important insights that will help your business plan a safe and productive return to work from the pandemic.
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Blog
Address Legal, Regulatory, And Operational Risks For The Return To Work
In addition to government guidelines, firms must consider a number of other factors in bringing employees back to work. Here are four areas you might not be thinking about.
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Blog
When It Comes To Saving Lives, Cybersecurity Pros Emerge As Influencers
As concerns swirl around COVID-19 contact-tracing apps, privacy and security leaders are playing a critical role in building public trust.
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Blog
How To Adjust Your Tech Budget To Survive Or Thrive In The Pandemic Recession
As firms emerge from the coronavirus pandemic, they need to realign tech spending to match post-pandemic priorities. Here are some tools and insight that can help.
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Blog
The Security Snapshot: Embracing The New Norm
Our security analysts provide guidance for managing security and risk during the coronavirus pandemic.
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Webinar: Coronavirus Disruption in Europe
Gain actionable insights to guide European leaders during this challenging time. We'll cover the impact of COVID-19 on employee experience, lessons learned from APAC’s response so far, and how to build a comprehensive pandemic plan.
Blog
Business Resilience Is No Longer Optional
In the 2020s, the aftermath of the pandemic and ongoing systemic risk will force every company to become much more resilient. In fact, we believe that resilience — the ability to deliver on your mission and vision regardless of any kind of crisis or disruption, be it extreme weather, political upheaval, cyberattack, or the next disease outbreak — will become a competitive advantage.
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Blog
Managing Mental Health And Burnout Is A Priority, Not A Nice-To-Have
Increased cyberattacks, a remote workforce, and job security concerns have put even more pressure on CISOs. Analyst Jinan Budge shares helpful learnings from other leaders to help relieve the pressure.
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Tech
Blog
Rethinking Sustainability In The Middle Of A Pandemic
2020 has been a year of reckoning. Sustainability is now a business necessity, not just a differentiator. Finance and technology have important roles to play.
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Video
How Has The Pandemic Impacted Influencer Marketing?
Is it tone-deaf to continue investing in influencer marketing — or is it actually an ideal time? Get insights in this video.
Watch Now
Blog
2020 German, French, And UK Tech Markets All Likely To Fall, With The UK's The Most Vulnerable
Our tech market forecast for the three economies shows tech spending will fall 5% to 7% in the best-case scenario.
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Blog
Canadian Tech Market Will Fall At Least 7% In 2020 Due To The COVID-19 Recession
Vice President Andrew Bartels examines the swirling factors impacting the Canadian tech market in his latest forecast.
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Blog
Mobile Banking Apps Take Center Stage As Australians Embrace Digital Banking
ATM use and branch traffic are way down, while contactless payments and digital banking services have increased dramatically. COVID-19 has forced Australian consumers to adopt digital banking, and the change is here to stay.
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Blog
Evolving Business And Technology Priorities In Asia Pacific Post-COVID-19 (On-Demand Webinar)
It's no surprise that COVID-19 has had a significant impact on Asia Pacific firms’ business and technology priorities. According to our latest survey, 26% of firms are in survival mode versus 16% that are in growth mode.
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Podcast
Will COVID-19 Change Virtual Care Forever?
Virtual care is not a new concept, but the COVID-19 pandemic has driven a dramatic surge in adoption. In this episode of What It Means, Senior Analyst Arielle Trzcinski discusses what’s driving this adoption and the future of virtual care.
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Blog
Forecasting In Uncertainty: IMF World Forecasts Of Deeper 2020 Pandemic Recessions Foreshadow Weaker Tech Markets
The International Monetary Fund (IMF) is now projecting most countries will see real GDP fall by 7% to 10% in 2020. Find out what this means for tech market growth rates.
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CX & Marketing
Blog
Contact Centers During COVID-19
In this video, analysts Andrew Hewitt and Vasupradha Srinivasan discuss the challenges and successes Asian call centers have seen during the COVID-19 pandemic.
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Video
How Has The Pandemic Impacted Influencer Marketing?
Is it tone-deaf to continue investing in influencer marketing — or is it actually an ideal time? Get insights in this video.
Watch Now
Podcast
CMOs Face Difficult Agency Decisions
The coronavirus pandemic has forced many firms to drastically cut marketing spending and reevaluate their agency relationships. In this episode of What It Means, Principal Analyst Jay Pattisall reviews the latest changes and what options CMOs have going forward.
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Webinar
Marketing Leaders Panel
Asia Pacific was the first region to be affected by COVID-19, and lessons learned from companies there may be instructive to others. Hear from Asia Pacific marketing leaders from Oracle, Cisco, AVEVA, and Twilio Inc., who will discuss their experience and successes coping with the pandemic.
Blog
In A Crisis, Customer-Obsessed Government Can Save Lives
In the midst of the COVID-19 pandemic and a global recession, the need for exceptional government customer experience has never been greater.
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B2B Crisis Preparation: Anticipating Threats And Planning For Execution In A Serious Event
Learn the steps for developing a thorough crisis communications plan that provides the basis for sound decision making.
SiriusPerspectives® Blog
Reimagining Marketing Skills: Is There a Better Way?
Creative reengineering during a time of crisis does not only apply to your products or solutions, but to your staff as well.
SiriusPerspectives® Blog
Process in a Time of Crisis
Automating processes, conducting process audits and adopting agile methodologies can drive effectiveness in times of crisis.
Blog
What Are The Sustained Implications Of COVID-19? Here’s What Our B2B Marketing And Sales Analysts See
COVID-19 has accelerated the pace of change in marketing and selling. We've identified six trends that will endure after the pandemic ends.
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