COVID-19: Responding, Managing, And Leading During A Pandemic

The latest insights and guidance for leaders to address the growing business and employee experience implications of COVID-19. Forrester clients can access additional insights here.

Webinar

Pivoting To Virtual Events: Best Practices

The pandemic is forcing organisations to convert in-person events to virtual experiences. Learn how to optimise attendee experience and maximise return on event investment.

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Employee Experience

Webinar

The Employee Experience Of A Pandemic In Australia

How is COVID-19 affecting employees — and how will employees’ experience of the pandemic shape the way you manage your organisation, team, and initiatives? Forrester analysts share insights from our PandemicEX survey of Australian working adults.

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Blog

Ensure Your Workplace Doesn’t Become A New Source Of COVID-19 Infections

As employees return to physical workplaces, the risk of new outbreaks is real. Learn what employers can do to mitigate this risk.
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Blog

The COVID-19 Crisis Sets The Direction For Europe’s Job Market

The COVID-19 crisis on its own won't fundamentally change the workplace. Yet by accelerating trends such as remote work, workspace virtualization, and automation, the pandemic is transforming the European job market.
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Blog

Mental Health: Keep The Conversation Open

With fear and anxiety on the rise, mental health support is a critical element of any post-pandemic business continuity plan. Learn the key trends and next steps for employers.
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Blog

Answering The Top Return-To-Work Questions For Our Government Clients

Learn more about translating social distancing guidelines to the workplace, providing safe commuting options, and more.
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Blog

Why We All, Especially Leaders, Need Sports To Return

There is a surprising link between sports and the C-suite. Many of the same attributes that define a successful athlete also apply to a strong executive: the drive for greatness, resilience, determination, love of competition, and appreciation for leading and being a part of a team.
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Webinar: The Employee Experience Of A Pandemic

Forrester has surveyed hundreds of workers about their experience of the COVID-19 pandemic. Discover how the people who help you deliver value — arguably your most critical asset — are experiencing this state of potential anxiety.

Blog

The Future Of Work Starts Now

Thanks to COVID-19, the future of work starts now. Uncover the four shocks that were already going to pass through today's workplaces, affecting employees, leaders, and organizational mandates. But now, they are all accelerated.
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Blog

Managing Your Company Through The Coronavirus Pandemic

To navigate the next stage of the coronavirus pandemic, governments and companies must design and enforce Pandemic Management Protocols (PMPs) — a set of procedures and processes by which people will go to the office, go to school, congregate in public, eat in restaurants, travel, and move without causing unmanageable new outbreaks of the virus.
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Security & Risk

Blog

Managing The Risks Of The New Remote Workforce

It's unclear now whether the work-from-home trend will be confined to the current crisis or usher in more flexibility long-term. In any case, it's important to be vigilant against potential security threats.
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Blog

Infections Are Surging In The US, China, And Brazil — Exercise Caution In Your Return-To-Work Plan

Learn six important insights that will help your business plan a safe and productive return to work from the pandemic.
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Blog

Address Legal, Regulatory, And Operational Risks For The Return To Work

In addition to government guidelines, firms must consider a number of other factors in bringing employees back to work. Here are four areas you might not be thinking about.
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Blog

When It Comes To Saving Lives, Cybersecurity Pros Emerge As Influencers

As concerns swirl around COVID-19 contact-tracing apps, privacy and security leaders are playing a critical role in building public trust.
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Blog

How To Adjust Your Tech Budget To Survive Or Thrive In The Pandemic Recession

As firms emerge from the coronavirus pandemic, they need to realign tech spending to match post-pandemic priorities. Here are some tools and insight that can help.
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Blog

The Security Snapshot: Embracing The New Norm

Our security analysts provide guidance for managing security and risk during the coronavirus pandemic.
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Webinar: Coronavirus Disruption in Europe

Gain actionable insights to guide European leaders during this challenging time. We'll cover the impact of COVID-19 on employee experience, lessons learned from APAC’s response so far, and how to build a comprehensive pandemic plan.

Blog

Business Resilience Is No Longer Optional

In the 2020s, the aftermath of the pandemic and ongoing systemic risk will force every company to become much more resilient. In fact, we believe that resilience — the ability to deliver on your mission and vision regardless of any kind of crisis or disruption, be it extreme weather, political upheaval, cyberattack, or the next disease outbreak — will become a competitive advantage.
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Blog

Managing Mental Health And Burnout Is A Priority, Not A Nice-To-Have

Increased cyberattacks, a remote workforce, and job security concerns have put even more pressure on CISOs. Analyst Jinan Budge shares helpful learnings from other leaders to help relieve the pressure.
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Tech

Blog

Rethinking Sustainability In The Middle Of A Pandemic

2020 has been a year of reckoning. Sustainability is now a business necessity, not just a differentiator. Finance and technology have important roles to play.
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Video

How Has The Pandemic Impacted Influencer Marketing?

Is it tone-deaf to continue investing in influencer marketing — or is it actually an ideal time? Get insights in this video.
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Blog

2020 German, French, And UK Tech Markets All Likely To Fall, With The UK's The Most Vulnerable

Our tech market forecast for the three economies shows tech spending will fall 5% to 7% in the best-case scenario.
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Blog

Canadian Tech Market Will Fall At Least 7% In 2020 Due To The COVID-19 Recession

Vice President Andrew Bartels examines the swirling factors impacting the Canadian tech market in his latest forecast.
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Blog

Mobile Banking Apps Take Center Stage As Australians Embrace Digital Banking

ATM use and branch traffic are way down, while contactless payments and digital banking services have increased dramatically. COVID-19 has forced Australian consumers to adopt digital banking, and the change is here to stay.
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Blog

Evolving Business And Technology Priorities In Asia Pacific Post-COVID-19 (On-Demand Webinar)

It's no surprise that COVID-19 has had a significant impact on Asia Pacific firms’ business and technology priorities. According to our latest survey, 26% of firms are in survival mode versus 16% that are in growth mode.
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Podcast

Will COVID-19 Change Virtual Care Forever?

Virtual care is not a new concept, but the COVID-19 pandemic has driven a dramatic surge in adoption. In this episode of What It Means, Senior Analyst Arielle Trzcinski discusses what’s driving this adoption and the future of virtual care.
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Blog

Forecasting In Uncertainty: IMF World Forecasts Of Deeper 2020 Pandemic Recessions Foreshadow Weaker Tech Markets

The International Monetary Fund (IMF) is now projecting most countries will see real GDP fall by 7% to 10% in 2020. Find out what this means for tech market growth rates.
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CX & Marketing

Blog

Channel Reimagines Physical Events, Looking To Reopen Slowly

In-person channel events are slowly returning, albeit in a modified form. Expect more of these physical/virtual hybrid events to pop up in the coming months.
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Blog

Contact Centers During COVID-19

In this video, analysts Andrew Hewitt and Vasupradha Srinivasan discuss the challenges and successes Asian call centers have seen during the COVID-19 pandemic.
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Video

How Has The Pandemic Impacted Influencer Marketing?

Is it tone-deaf to continue investing in influencer marketing — or is it actually an ideal time? Get insights in this video.
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Podcast

CMOs Face Difficult Agency Decisions

The coronavirus pandemic has forced many firms to drastically cut marketing spending and reevaluate their agency relationships. In this episode of What It Means, Principal Analyst Jay Pattisall reviews the latest changes and what options CMOs have going forward.
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Webinar

Marketing Leaders Panel

Asia Pacific was the first region to be affected by COVID-19, and lessons learned from companies there may be instructive to others. Hear from Asia Pacific marketing leaders from Oracle, Cisco, AVEVA, and Twilio Inc., who will discuss their experience and successes coping with the pandemic.

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Blog

In A Crisis, Customer-Obsessed Government Can Save Lives

In the midst of the COVID-19 pandemic and a global recession, the need for exceptional government customer experience has never been greater.
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SiriusDecisions

B2B Crisis Preparation: Anticipating Threats And Planning For Execution In A Serious Event

Learn the steps for developing a thorough crisis communications plan that provides the basis for sound decision making.

SiriusPerspectives® Blog

Reimagining Marketing Skills: Is There a Better Way?

Creative reengineering during a time of crisis does not only apply to your products or solutions, but to your staff as well.

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SiriusPerspectives® Blog

Process in a Time of Crisis

Automating processes, conducting process audits and adopting agile methodologies can drive effectiveness in times of crisis.

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Blog

What Are The Sustained Implications Of COVID-19? Here’s What Our B2B Marketing And Sales Analysts See

COVID-19 has accelerated the pace of change in marketing and selling. We've identified six trends that will endure after the pandemic ends.
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