Madeleine Linden

Senior Manager, CX Insights, Virgin Money UK

Madeleine Linden is the Senior Manager, CX Insight at Virgin Money UK plc. Her role spans all aspects of CX Insight from ensuring the organization listens to, understands and acts to improve the customers experience. Over the past 20 years, Madeleine has gained extensive experience as a customer-centric professional with a passion for leading and motivating diverse teams to deliver results that improve customer retention, advocacy and reduce complaints across a variety of sectors.