Connect CX Measures To Growth
- A rich set of CX measures, including quality and loyalty measures, so you can gain a keen view of how customers perceive and feel about their experiences. This includes a unique view of emotion that still represents the greatest indicator of future growth.
- Industry benchmarks, so you can see where you stand relative to your peers and where your customers see as you as differentiated, on par with, or behind your direct competitors.
- Revenue modeling at the driver level, so you can quantitatively determine likely revenue payoff by improving specific experiences.
Leverage Tailored Insights
CX Index is delivered via an easy-to-use interactive platform and as an engagement program with Forrester’s team of CX experts, who work with you to interpret your data.
Our CX Index Team
Director, CX Analytics
VP, Research Director
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