retail

5G will speed up the transformation of the retail sector by delivering technology building blocks for frictionless end-to-end experiences.

Another year, another successful Singles' Day for Alibaba. Read how it generated a staggering $38.4 billion in online GMV on November 11.

mCommerce in 2030 will not be mini eCommerce. In an upcoming stream of research, my colleague Julie Ask and I asked a simple question: What will mCommerce look like in 2030? We identified six technology categories that will be key in evolving your company’s future mobile solution. And since mobile advances will affect each sector […]

Lines between fintechs and merchants will continue to blur, and other key learnings.

As social, political, and economic forces create murky conditions for retailers, they will explore new ways to differentiate themselves. VP, Research Director Fiona Swerdlow explains how.

How will retailers compete for sales during this year's mega shopping event? Get a glimpse of how it will unfold.

Learn how to get the most from your paid search and search engine optimization efforts.

Last Thursday, Nordstrom opened the doors to its highly anticipated NYC flagship location. Prior to last year, Nordstrom had a relatively small physical retail footprint in NYC, which is currently its largest market for online sales. Since then, Nordstrom has opened a handful of locations across Manhattan, including the brand-new flagship, the Nordstrom Men’s Store, […]

Bot traffic can eat into profits and sabotage customer experiences. Learn how to play defense.

Cybersecurity needs to be part of every retailer's holiday strategy. Learn how to protect against one particularly menacing threat.

For retailers and brands, website localization is key to your success in global markets. It is difficult (and unrealistic) to localize 100% of your content in every market, but our research reveals several crucial features to tailor your offering and message. My latest research, “Seven Must-Haves For Successful Website Localization,” highlights the must-have features and […]

Expanding your eCommerce offering to new global markets is daunting. The key to success: creating a strategic plan tailored to your unique business needs in addition to the market conditions. My report, “Create Your Global eCommerce Road Map,” is here to help. Digital business professionals must build a strategic road map for their global eCommerce […]

Retailers: Customers care about your commitment to social and environmental sustainability. This holiday season, be sure to weave your brand values into your messaging.

Last week, I attended Alibaba Cloud’s Apsara Conference 2019 in Hangzhou, China. It’s been nearly two years since Alibaba first showcased New Retail — its strategy to redefine commerce by blending online and offline ecosystems to create seamless customer experience and improve retail efficiency — on Singles’ Day 2017. Here are some key takeaways: To […]

Customers expect it — but it places a burden on retailers. Recent innovations may allow retailers, carriers, and customers all to benefit.

In the coming weeks, look for insights and advice from Forrester analysts to help you finalize plans and execute well.

The forecast for eCommerce sales looks merry and bright. Find out what else is in store for online retailers this holiday season.

As eCommerce continues to grow, so do online returns. Digitally native startups are shifting shopper expectations with their customer-centric return processes, leading traditional retailers to rethink how they handle returns.

The spending surge will mitigate the impact of an economic slowdown and reinvigorate online retail growth. Smartphones, fashion, and consumer electronics will lead purchase categories.