Retail
AI In Retail? Nope — Start With Automation
Stories of thrilling, new AI use cases in retail have been popping up in our tech news feeds, whether computer vision, facial recognition, or elimination…
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Retail
How Office Depot Uses Culture To Drive Growth
A lot of companies talk about culture. But how do you walk the walk? Learn how Office Depot keeps…
August 9, 2018
Retail
Just Released: The State Of The US Retail Shopper In 2018
Many retailers today face a stacked deck. Consumers are spending their income at the highest rate in decades but not on the retail staples that…
August 1, 2018 | Brendan Miller
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Retail
Apple’s Earnings Are Amazing But Not Enough
Apple’s Tim Cook announced stellar earnings yesterday, exceeding analyst estimates but not surprising us at Forrester. We have predicted for a while that Apple was…
August 1, 2018 | James L. McQuivey
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Retail
Retailers Still Struggle To Differentiate Through Customer Experience
The barrier has never been lower for retail shoppers to compare offerings and try new companies. Superior customer experience (CX) helps foster loyalty, and at…
June 26, 2018 | Sucharita Kodali
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Retail
Mobile In-Store Retail Delivers Service, Efficiency, And Convenience
In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile…
June 15, 2018 | Ananda Chakravarty
Retail
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Amazon Is A (Big And Scary) Red Herring
Amazon is on the tip of the tongue when folks analyze the retail sector or try to craft strategies to save or re-energize retail brands.
June 14, 2018 | Victor Milligan
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Retail
Grocers Partner For Digital Growth
Courtesy photograph: A. Chakravarty Grocers Are Partnering For Digital Growth The last few months have been a watershed of new deals around…
June 13, 2018 | Ananda Chakravarty
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Retail
When Piloting Colocation, Measure Customer Impact
Source: Forrester image library When Piloting Colocation, Measure Impact To Location, Customers, And Operations It’s been interesting to see creative real estate colocation…
June 4, 2018 | Ananda Chakravarty
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Retail
Just Released: Top Retail Tech Investments For 2018 — Overview
In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which…