The COVID-19 pandemic will forever change the face of healthcare. As such Forrester has revised its original predictions for virtual care visits for 2020.

Forrester now predicts that virtual care visits will soar to more than 1 billion this year, including 900 million visits related to COVID-19.

Forrester also expects time and resource constraints to create a supply crisis for virtual care during the pandemic, especially as only 24 percent of US healthcare organizations (HCOs) had an existing virtual care program as of January 2020.

Forrester Senior Analysts Jeff Becker and Arielle Trzcinski are available for interviews to discuss further.