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This year’s award winners, Brenntag and e&, will be recognised at CX Summit EMEA London, May 21, 2025 — Forrester (Nasdaq: FORR) today announced that Brenntag and e& are the winners of its 2025 Customer-Obsessed Enterprise Award for Europe, Middle East, and Africa (EMEA). The award recognises organisations that place their customers at the centre [...]

Awards honor B2B organizations that drive revenue growth through effective alignment of marketing, sales, and product strategies May 15, 2025 — Forrester (Nasdaq: FORR) today opened calls for nominations for its 2025 B2B Return On Integration Honors and B2B Programs Of The Year Awards in Asia Pacific (APAC) and Europe, Middle East, and Africa (EMEA). [...]

The original forecast for 6.5% APAC tech spending growth is expected to be revised down by 1–2% amid rising uncertainty  SINGAPORE, May 14, 2025 — Forrester (Nasdaq: FORR) initially projected that technology spending in the Asia Pacific (APAC) region would grow by 6.5% in 2025 to reach US$722 billion, up from US$678 billion in 2024 [...]

CAMBRIDGE, Mass., May 6, 2025 — Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the first quarter ended March 31, 2025, with contract value at $290.9 million, down 7% compared with the prior year. “We expect 2025 to be marked by volatility, and this is reflected in our first-quarter metrics and the decline [...]

According to Forrester’s Digital Experience Review™: North American Mobile Banking Apps, Q4 2024 evaluation, consumers view North American banks’ mobile apps as largely undifferentiated. Mobile apps have become the channel of choice for tens of millions of banking customers. Currently though, 65% of US and 62% of Canadian banking customers, respectively, want to accomplish any [...]

According to Forrester’s Digital Experience Review™: Europe Mobile Banking Apps, Q3 2024, 85% of European online banking customers use mobile apps frequently. However, to optimize the mobile banking experience, European banks need to implement more robust fraud and security measures, focus on inclusion and accessibility to deliver customer value and earn trust, and deploy more [...]

Following its initial list of the top 10 emerging technologies for 2024, Forrester has released a new report, Ten More Top Emerging Technologies For 2024, which identifies additional technologies that can deliver tangible return on investment for firms over the next two years, including: Aerial drones. Unmanned aerial drones, which can fulfill commercial tasks like [...]

According to Forrester’s report, The State Of Generative AI Inside US Agencies, 2024, agencies that embrace genAI will better serve brands, keep up with competitors, and support employee creativity.  Forrester finds that US agencies lead the field in terms of genAI adoption: more than 60% of decision-makers report that their agency is already using genAI, [...]

Associated Press: Senior Analyst Alvin Nguyen talks about how the fluidity of the US administration’s tariffs will cause confusion about impacts to the supply chain and how companies, including video game leaders, may halt production due to rising costs. Read the full article here. Read more from Alvin here.

ZDNet: Forrester’s top 10 emerging technologies research is showcased in a new article, which describes how new agent architectures enable AI tools to autonomously perform tasks for individuals and organizations, marking a major business opportunity. Read the full article here. Read more about Forrester’s top 10 emerging technologies here.

TechRepublic: This tech outlet showcases Forrester’s top 10 emerging technologies for 2025. The article also includes insights from VP, Emerging Technology & Principal Analyst Brian Hopkins about why agentic AI, synthetic data, and humanoid robots particularly stand out on Forrester‘s list.   Read the full article here. Read more from Brian here.

Forbes: VP, Principal Analyst Dipanjan Chatterjee shares how Priceline’s AI tool to drive travel search and personalization trends, Neighborhood Navigator, reflects the kind of “emotional relevance that builds the strongest brand moats.” Read the full article here. Read more from Dipanjan here.