Government

Most government agencies are challenged to do more with less — to maximize budget allocated to the mission by making technology spend as efficient and effective as possible. This means attacking technology debt and, in some cases, organizational inertia that has limited the full impact of technology. All of this plays out in a hostile cyber-environment where leaders must change the mindset to Zero Trust.

Government Priorities

Modernize IT With CX As The Core Design Principle

Government agencies need to improve the performance of technology to comply with FITARA and the MGT Act and to fuel mission success. To do this, you need to address corrosive technical debt — spending precious money on systems that add marginal value at outsized costs — and likely organizational inertia. The goal is to place the user — whether a citizen or an employee — at the center of design and modernize to shift debt to leverage.

Zero Trust

Cyberthreats are prolific and continuously adapting — we are in a cyber arms race where combatants have a broad threat surface to play with and no shortage of tactics to do damage. “Trust but verify” is no longer a valid approach. Moat and castle strategies ignore threats and compromised assets inside the castle. The Zero Trust framework provides you a rigorous approach to defend and counter today’s escalating risk.

Government Blogs & Podcasts

Driving Government Acquisition Performance Using CX Principles

Discover how successful government procurement leaders are delivering by driving a shift in mindset and reimagining their organizations to fuel mission success.

Blog

Let’s Talk About (Government) EX

Judy Weader September 1, 2020
Forrester has been talking about the connection between employee experience (EX) and customer experience (CX) for years. And it’s not just talk: Our Customer Experience Index (CX Index™) and Employee Experience (EX Index) studies help organizations understand the key drivers of experience for customers and employees, respectively. But although we’ve published reports on government CX, […]
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Blog

Introducing The Forrester Tech Sustainability Framework

Abhijit Sunil August 19, 2020
Get new insight on how your sustainability efforts can help optimize your tech stack and IT strategy.
Read More

US Government Contracting Vehicles

GSA Schedule 70

GSA Schedule 70

Contract# 47QTCA18D001C

NITAAC CIO-CS

NITAAC CIO-CS

Via our partner, Jeskell.

California CMAS

California CMAS

Contract# 3-18-70-3543A

DoD ESI

DoD ESI

Contract# N66001-19-A-0050

Our Government Team

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