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Government

Most government agencies are challenged to do more with less — to maximize budget allocated to the mission by making technology spend as efficient and effective as possible. This means attacking technology debt and, in some cases, organizational inertia that has limited the full impact of technology. All of this plays out in a hostile cyber-environment where leaders must change the mindset to Zero Trust.

Government Solutions

Modernize IT With CX As The Core Design Principle

Government agencies need to improve the performance of technology to comply with FITARA and the MGT Act and to fuel mission success. To do this, you need to address corrosive technical debt — spending precious money on systems that add marginal value at outsized costs — and likely organizational inertia. The goal is to place the user — whether a citizen or an employee — at the center of design and modernize to shift debt to leverage.

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Zero Trust

Cyberthreats are prolific and continuously adapting — we are in a cyber arms race where combatants have a broad threat surface to play with and no shortage of tactics to do damage. “Trust but verify” is no longer a valid approach. Moat and castle strategies ignore threats and compromised assets inside the castle. The Zero Trust framework provides you a rigorous approach to defend and counter today’s escalating risk.

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Government Insights

Blog

In A Crisis, Customer-Obsessed Government Can Save Lives

In the midst of the COVID-19 pandemic and a global recession, the need for exceptional government customer experience has never been greater.
Read More
Blog

SMS In Emergency Situations: San Francisco COVID-19 Updates Via SMS

Vice President Julie Ask provides practical suggestions to improve SMS communications.
Read More

US Government Contracting Vehicles

GSA Schedule 70

GSA Schedule 70

Contract# 47QTCA18D001C

See Details

NITAAC CIO-CS

NITAAC CIO-CS

Via our partner, Jeskell.

See Details

California CMAS

California CMAS

Contract# 3-18-70-3543A

See Details

DoD ESI

DoD ESI

Contract# N66001-19-A-0050

See Details

Embrace Customer Obsession To Achieve Mission Success

How to accelerate the digital future through exceptional government customer experience.

Driving Government Acquisition Performance Using CX Principles

Discover how successful government procurement leaders are delivering by driving a shift in mindset and reimagining their organizations to fuel mission success.

Our Government Team

Rick Parrish

Principal Analyst

Alicia Lee

VP, Consulting Director

Karen Rubenstruck

VP, Executive Partner

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