Government

Most government agencies are challenged to do more with less — to maximize budget allocated to the mission by making technology spend as efficient and effective as possible. This means attacking technology debt and, in some cases, organizational inertia that has limited the full impact of technology. All of this plays out in a hostile cyber-environment where leaders must change the mindset to Zero Trust.

Government Priorities

Modernize IT With CX As The Core Design Principle

Government agencies need to improve the performance of technology to comply with FITARA and the MGT Act and to fuel mission success. To do this, you need to address corrosive technical debt — spending precious money on systems that add marginal value at outsized costs — and likely organizational inertia. The goal is to place the user — whether a citizen or an employee — at the center of design and modernize to shift debt to leverage.

Zero Trust

Cyberthreats are prolific and continuously adapting — we are in a cyber arms race where combatants have a broad threat surface to play with and no shortage of tactics to do damage. “Trust but verify” is no longer a valid approach. Moat and castle strategies ignore threats and compromised assets inside the castle. The Zero Trust framework provides you a rigorous approach to defend and counter today’s escalating risk.

Government Blogs & Podcasts

Driving Government Acquisition Performance Using CX Principles

Discover how successful government procurement leaders are delivering by driving a shift in mindset and reimagining their organizations to fuel mission success.

Blog

Facebook’s Ban On News Is A Blow To Consumers, Not Regulators

Sam Higgins February 22, 2021
UPDATE: On February 22, Facebook announced that it would restore access to news media content in Australia. This decision was taken after the Australian government agreed to changes within the regulatory regime that would: 1) take account of existing deals between platforms and publishers; 2) allow for mediation prior to arbitration; and 3) include additional […]
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Blog

Service New South Wales Is The Clear CX Leader In Australia’s Public Sector

Riccardo Pasto November 29, 2020
Our Australia government Customer Experience Index (CX Index™) 2020 results are in! The CX Index tests 30 drivers of CX and 27 emotions to reveal the factors that make a government experience easy, effective, and emotionally engaging. These indicators explain each government organization’s overall CX Index score and impact on mission performance. This year, we […]
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US Government Contracting Vehicles

GSA Schedule 70

GSA Schedule 70

Contract# 47QTCA18D001C

NITAAC CIO-CS

NITAAC CIO-CS

Via our partner, Jeskell.

California CMAS

California CMAS

Contract# 3-18-70-3543A

DoD ESI

DoD ESI

Contract# N66001-19-A-0050

NASPO ValuePoint

NASPO ValuePoint

Contract# 186841

Our Government Team

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