Transform Your Business
Forrester provides certification programs for individuals, teams and enterprise-wide implementation. Participants range from executive leaders and senior managers to early career professionals. Whatever your role, you’ll learn new skills and concepts through our dynamic learning experience to put into practice immediately. (1:50)
Grow Skills And Recognition
Develop expertise in disciplines including customer experience (CX), Zero Trust security and risk mitigation, B2B marketing, and more. Grounded in research-based best practices, Forrester Certification courses provide hands-on exercises and practical tools that you can immediately put into action.
Align staff around a common language, toolkit, and way of working to facilitate faster execution on your strategic vision. Gain cross-functional understanding and shared mindset across teams and throughout the organization to solidify transformational change.
Join A Dynamic Community
Through the online learning platform, you’ll engage with peers around the globe and participate in discussions about what works in different industries and geographies. Certification connects you into the larger community of experts to empower your leadership and grow your business.
There were actionable steps I could take away to immediately provide benefit.
—CX Management graduate
43 countries represented with more organizations added every day
94% course completion rate exceeds industry averages by 33%
More than 2200 course participants from 700 organizations in the last 18 months
A Unique Approach To Unique Topics
Forrester offers certification courses for topics backed by decades of expertise and world-class research. Complex content is made accessible by a unique microlearning approach leveraging bite-sized learning sessions so you can absorb quickly and put it into practice immediately.
Our dynamic certification experience is all online and mobile-ready, to fit with your schedule and goals.
Empowering Confident Execution
Each course typically includes five to eight competency-based modules. There are two levels of coursework to help you align your team and advance their learning:
The Core course is an eight-week cohort-based session that is facilitated to help you stay on track and be successful. Core course completion is a prerequisite for any Advanced course.
Advanced courses provide 90 days to complete a series of self-paced modules that go deeper into specific topics.
There are three ways to pursue certification as an individual or a team:
- Join a cohort of learners from across industries and geographies at specific start dates.
- Gather 20 or more staff from your organization and set your own start date in a private course.
- Use our research-based lessons with examples and exercises specific to your organization to create a custom program.
Get more information about a private course or custom program.
Multiple Tracks Support All Team Members
Individuals participate and are certified in Forrester courses according to their prior related work experience:
- Professional/Strategist Certification: reserved for experienced practitioners with at least 2–3 years of direct work experience. This requires more hands-on project work to receive certification.
- Champion/Associate Certification: for staff who are newer to the role, interested into pursuing a career change, or are in an executive sponsor position. Champions cover the same material as the Pro/Strategist track but are not expected to complete the additional Pro/Strategist project assignments.
Each Core course maintains distinct nomenclature for the two tracks:
CX: Professional | Champion
B2B: Professional | Associate
Zero Trust: Strategist | Associate
Advanced courses do not include tracks. All course work is the same.
If you’re looking to expand CX learning beyond individuals and teams, Forrester also provides customized programs for enterprise-wide implementation.
Custom Programs For Enterprise-wide Implementation
CX Essentials is a customized certification program that provides an enterprise-wide solution to mobilize employees around CX transformation initiatives. Tailored for your organization, course content engages all employees in a 1–3 hour short program to understand your organization’s CX imperative.
Advanced courses can be taken in any order to provide flexibility and prioritize critical business needs.
- Core Course: CX Foundations
- Advanced: Customer Journey Mapping
- Advanced: CX Management
- Advanced: Innovating CX
- Core Course: B2B Marketing Foundations
- Advanced: Demand And Account-Based Marketing
- Advanced: Portfolio Marketing
- Core Course: Zero Trust Strategy
- Advanced: Zero Trust Architecture (available upon request through Forrester Consulting)
Each time you complete a course within a discipline, you’ll also level up. So someone who has completed the Core course would be Level 1, someone who completed the Core course and one Advanced class would be Level 2, someone who completed the Core course and two Advanced classes would be Level 3, and so on.
Upon course completion and verification, you’ll receive a signed digital certificate, badge, and suggested email signature addition to recognize your achievement. Post your digital badge to professional social networking sites to showcase your credentials.
See Alumni Badges
Please contact your Forrester representative to discuss how to promote your workforce certification achievement.
Organizations that certify multiple people from several divisions derive the most benefit from a common vocabulary and shared approach to any business transformation initiative. Organizations can provide enterprise-level CX understanding through the CX Essentials program. Through this customized learning experience, all staff contribute to CX initiatives to drive growth.
- Associate Certificate: 9 hours
- Strategist Certificate: 18 hours
Please let us know if you’re interested in CPE/CEU credits for Forrester Certification programs.
Learn more about Certification
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