Policies, Statement, And Methodologies

Citation Policy

Integrity, objectivity, and strict adherence to rigorous research methodologies are core values at Forrester Research, Inc. (“Forrester”).

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Integrity Policy

Forrester is an independent research and advisory firm that produces objective research and analysis for leaders in technology and marketing roles. Integrity is a core value of our company and our brand. Forrester employees may not engage in activities that will compromise — or appear to compromise — the integrity of our research.

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Privacy Policy

Forrester respects your privacy. The ways in which we collect and use data from use of our website and certain other interactions with our clients are listed below.

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Media Citation Policy

All information provided by Forrester Research, Inc. (“Forrester”), in any form (“Information”), is proprietary information that belongs to Forrester and is protected by US and international copyright law and conventions.

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Forrester Wave™ and New Wave™ Vendor Review Policy

The Forrester Wave is designed to be a collaborative process between research teams and vendor companies — a process that provides opportunities for dialogue and review prior to the publication of a Forrester Wave.

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Forrester Wave and Forrester New Wave Incomplete Vendor Participation Policy

Vendors are generally eager to participate in Forrester Wave evaluations — they are some of our most widely read documents and Forrester clients use these valuable reports to help inform their purchasing decisions.

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Refund Policy

If you purchased an individual research document or Webinar and are not completely satisfied, please notify us within 24 hours of your purchase for a full refund.

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UK Modern Slavery Act Statement

Forrester Wave Methodology

The Forrester Wave is Forrester’s evaluation of vendors in a software, hardware, or services market, written for the role professionals we serve.

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Forrester Digital Experience Review

The Forrester Digital Experience Review is Forrester’s expert evaluation of the digital experiences that firms in a particular industry deliver to consumers.

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Forrester New Wave Methodology

The Forrester New Wave™ is Forrester’s evaluation of top products in an emerging technology market.

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Forrester Tech Tide™ Methodology

The Forrester Tech Tide is a report that examines the maturity of an ecosystem of technologies and helps clients make decisions on which technologies to invest in and when.

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Copyright

Entire contents © 1997-2020 Forrester Research, Inc. and/or its subsidiaries. All rights reserved. Forrester, Forrester Wave, RoleView, Technographics, TechRankings, and Total Economic Impact are trademarks of Forrester Research, Inc.

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