Connect CX Measurement To Growth
- A rich set of CX measures, including quality and loyalty measures, so you gain a keen view of how customers perceive and feel about their experiences. This includes a unique view of emotion that still represents the greatest indicator of future growth.
- Industry benchmarks, so you can see where you stand relative to your peers and where your customers see you as differentiated, on par with, or behind your direct competitors
- Revenue modeling that is tied to priority drivers so you can estimate likely revenue payoff by improving specific experiences
You can access Forrester’s CX Index data and insights through Forrester Decisions research services for customer experience leaders and B2C marketing executives.
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