Newsroom

Forrester analyzes the most pressing business, marketing and technology matters across the globe. Contact a member of the Forrester press team to get in touch with our thought leaders:

Corporate Communications; Investor Relations; and Lead for CX; CMO; Retail; Media; Branding; Agencies in North America
Shweta Agarwal, Cambridge, MA
+1 617 613 6805
sagarwal@forrester.com

Lead for CIO/IT Research in North America; Healthcare; Security & Risk; Government; Future of Work
Ira Kantor, Cambridge, MA
+1 617 613 6115
ikantor@forrester.com

Lead for CIO/IT Research including AI, Automation, IoT and Cloud in Europe
Hannah Segvich, London, U.K.
+44 20 7323 7602
hsegvich@forrester.com

Lead for Germany; CMO, CX, and Retail Research in Europe; Blockchain and Crypto; Banking, Insurance and Wealth Management; Telecom, Mobile and Wireless
Michael Burner, London, U.K.
+44 20 7323 7608
mburner@forrester.com

Lead for APAC
Iris Leong, Singapore
+65 6426 7016
ileong@forrester.com

Latest Newsroom Posts

Media Alert

The COVID-19 Pandemic: Where Are We One Year Later? (Risk Management And Security)

21 hours ago
One year ago, COVID-19 was declared a global health emergency, impacting all sectors virtually overnight. With the pandemic hitting this benchmark, Forrester analysts are available for interviews to discuss how specific sectors have been impacted these past months worldwide, as well as what 2021 will look like as we keep adjusting to this “new normal.” [...]
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Media Alert

The COVID-19 Pandemic: Where Are We One Year Later? (Healthcare)

2 days ago
One year ago, COVID-19 was declared a global health emergency, impacting all sectors virtually overnight. With the pandemic hitting this benchmark, Forrester analysts are available for interviews to discuss how specific sectors have been impacted these past months worldwide, as well as what 2021 will look like as we keep adjusting to this “new normal.” [...]
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Media Alert

The COVID-19 Pandemic: Where Are We One Year Later? (Retail And ECommerce)

3 days ago
One year ago, COVID-19 was declared a global health emergency, impacting all sectors virtually overnight. With the pandemic hitting this benchmark, Forrester analysts are available for interviews to discuss how specific sectors have been impacted these past months worldwide, as well as what 2021 will look like as we keep adjusting to this “new normal.” [...]
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Press Release

Forrester: Automation Will Cause Australia’s Job Market To Shrink 11% By 2030

3 days ago
Forrester: Automation Will Cause Australia’s Job Market To Shrink 11% By 2030 Workers in administrative and support roles are most at risk, with 63% of jobs expected to be automated by 2030 SYDNEY, February 23, 2021 — According to Forrester (Nasdaq: FORR), Australia’s job market will shrink by 11%, or 1.5 million workers, by 2030, as artificial intelligence [...]
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Media Alert

The COVID-19 Pandemic: Where Are We One Year Later? (Employee Experience And Return To Work)

4 days ago
One year ago, COVID-19 was declared a global health emergency, impacting all sectors virtually overnight. With the pandemic hitting this benchmark, Forrester analysts are available for interviews to discuss how specific sectors have been impacted these past months worldwide, as well as what 2021 will look like as we keep adjusting to this “new normal.” [...]
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Media Alert

Five Key Advances Will Upgrade AI To Version 2.0 For Enterprises

February 12, 2021
New Forrester research outlines five key advances that are redefining AI use cases and shattering obstacles to enterprise AI adoption. Per Forrester, these advances are already entering commercial products, and forward-looking enterprises need to start preparing if they want to reap their competitive advantages. They include the following: Transformer networks: Giant pretrained, customizable, hyperaccurate, multitasking deep learning [...]
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Media Alert

Forrester Research Reports 2020 Fourth-Quarter And Full-Year Financial Results

February 11, 2021
Cambridge, Mass., February 11, 2021 . . . Forrester Research, Inc. (Nasdaq: FORR) today announced its 2020 fourth-quarter and full-year financial results. Fourth-Quarter Financial Performance Total revenues were $120.5 million for the fourth quarter of 2020, compared with $124.3 million for the fourth quarter of 2019. Adjusted revenues, which exclude the fair value adjustment to [...]
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Media Alert

What Market Trends Will Impact Data Centers And Colocation in 2021?

January 28, 2021
The colocation and data center markets have been undergoing rapid shifts in both the vendor landscape and the ways that customers consume services. With Europe and North America remaining the largest markets for global colocation providers, dominant players try to stand out by addressing key customer needs and trends in different ways.  New Forrester research identifies major [...]
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Media Alert

Forrester Research To Broadcast Its 2020 Fourth-Quarter And Full-Year Earnings Conference Call

January 27, 2021
CAMBRIDGE, Mass., January 27, 2021 — Forrester Research, Inc. (Nasdaq: FORR) will broadcast its fourth-quarter and full-year earnings conference call at 4:30 p.m. Eastern time on Thursday, February 11, 2021. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call at [...]
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Media Alert

Forrester Announces Its Global Events Schedule For 2021

January 25, 2021
Events will bring together analysts, inspirational speakers, innovative technology providers, and peers to help business and technology leaders accelerate growth in 2021 and beyond CAMBRIDGE, Mass., January 25, 2021 — Forrester (Nasdaq: FORR) today announced its global events schedule for 2021. All 2021 events will focus on providing actionable insights and sharing best practices to help [...]
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Press Release

Rome’s Fiumicino Airport Selects Forrester’s FeedbackNow To Collect Passengers’ Mood In Real Time

January 20, 2021
Forrester’s touchless solution for customer experience tracking will help the airport securely obtain immediate and critical feedback from passengers CAMBRIDGE, Mass., Jan. 20, 2021 — Forrester (Nasdaq: FORR) announced today that the touchless version of FeedbackNow, a solution for real-time data collection on customer experience, is now available at Fiumicino Airport in Rome, Italy. Due to the pandemic, cleanliness and hygiene [...]
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Media Alert

Samsung’s Galaxy S21 Devices Offer A Great Window Of Opportunity

January 14, 2021
VP and Principal Analyst Thomas Husson has offered insights regarding Samsung’s Unpacked on Thursday and its presentation of the new Galaxy S21 devices: “Samsung had no choice but to regain technology and innovation leadership in the premium smartphone market after Apple’s iPhone 12 momentum at the end of last year. The new range of Galaxy [...]
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Press Release

Forrester Honored As One Of The Best Places To Work In 2021, A Glassdoor Employees’ Choice Award Winner

January 13, 2021
For the fourth time in five years, Forrester (Nasdaq: FORR) has been honored with a Glassdoor Employees’ Choice Award, recognizing the Best Places to Work in 2021. The Employees’ Choice Award is based solely on the input of employees who elect to provide anonymous feedback by completing a company review about their job, work environment, [...]
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Media Alert

Forrester Research, Inc. CEO And CFO To Speak At The Sidoti & Company, LLC Virtual Investor Conference

January 5, 2021
Forrester Research, Inc. (Nasdaq: FORR) today announced that Chief Executive Officer George Colony and Chief Financial Officer Michael A. Doyle will speak virtually at the Sidoti & Company, LLC Virtual Investor Conference on Wednesday, January 13, 2021 at 11:30 a.m. Eastern. A link to the live webcast of the presentation will be available via the [...]
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Press Release

Forrester: Artificial Intelligence Software Growth Will Fall Below Current Investor Projections

December 10, 2020
With vendors infusing AI into existing software products, overall market size will grow to $37 billion by 2025 CAMBRIDGE, Mass., December 10, 2020 — According to Forrester (Nasdaq: FORR), the overall artificial intelligence software market — despite ballooning to $37 billion by 2025 — will fall below current investor projections of $150 to $200 billion [...]
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Press Release

Forrester: US Online Sales To Reach Historic Levels This Holiday Season

November 18, 2020
Despite uncertainty from COVID-19, US online holiday sales are expected to surpass $170 billion in 2020 CAMBRIDGE, Mass., November 18, 2020 — Forrester (Nasdaq: FORR) estimates that US online holiday sales will grow 24% year over year in 2020. According to a new forecast report, “US Online Holiday Sales Will Reach Historic Levels Despite Uncertainty [...]
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Press Release

Forrester’s European Banking CX Index 2020: Mutuals And Direct Banks Outperform Traditional Banks Across Europe

November 18, 2020
Confidence, respect, and value drive customer loyalty at European banks London, November 18, 2020 — According to Forrester (Nasdaq: FORR), leading European banks increasingly differentiate on customer experience quality, with mutuals and direct banks outperforming traditional banks due to their laser-sharp focus on delivering effective, easy, and emotionally positive experiences to their customers. Unveiled at [...]
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Press Release

Forrester’s European Insurance CX Index 2020: CX Is An Untapped Opportunity For Auto And Home Insurance Providers

November 18, 2020
European insurance customers value person-to-person or hybrid (physical and digital) experiences London, November 18, 2020 — According to Forrester (Nasdaq: FORR), the quality of CX across European auto and home insurance providers is mediocre. With the industry’s low-touch engagement model, channel complexity, and price sensitivity, leading insurers struggle to elevate customer experience. Forrester’s 2020 European [...]
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Press Release

Forrester Announces Full Conference Agenda For CX EMEA 2020

November 3, 2020
Live virtual experience will explore how CX and marketing leaders can collaborate better to improve the customer experience LONDON, November 3, 2020 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its CX EMEA live virtual, immersive experience to be held November 17–19, 2020. According to Forrester, digital touchpoints will be central to European customer engagement in the [...]
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Press Release

Forrester Research Reports 2020 Third-Quarter Financial Results

October 29, 2020
Cambridge, Mass., October 29, 2020 . . . Forrester Research, Inc. (NASDAQ: FORR) today announced its 2020 third-quarter financial results. Third-Quarter Financial Performance Total revenues were $108.6 million for the third quarter of 2020, consistent with the third quarter of 2019. Adjusted revenues, which exclude the fair value adjustment to deferred revenue from the acquisition [...]
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