Newsroom

Forrester analyzes the most pressing business, marketing and technology matters across the globe. Contact a member of the Forrester press team to get in touch with our thought leaders:

Corporate Communications; Investor Relations; and Lead for CX and CMO
Shweta Agarwal, Cambridge, MA
+1 617 613 6805
sagarwal@forrester.com

Lead for CIO/IT Research in North America; Healthcare; Security & Risk; Government; Future of Work
Ira Kantor, Cambridge, MA
+1 617 613 6115
ikantor@forrester.com

Lead for Retail; Media; Branding; Agencies in North America
Kendra Dorr, Cambridge, MA
+1 617 613 6824
kdorr@forrester.com

Lead for CIO/IT Research including AI, Automation, IoT and Cloud in Europe
Hannah Segvich, London, U.K.
+44 20 7323 7602
hsegvich@forrester.com

Lead for Germany; CMO, CX, and Retail Research in Europe; Blockchain and Crypto; Telecom, Mobile and Wireless
Michael Burner, London, U.K.
+44 20 7323 7608
mburner@forrester.com

Lead for APAC
Iris Leong, Singapore
+65 6426 7016
ileong@forrester.com

Latest Newsroom Posts

PRESS RELEASE

Forrester Honored As One Of The Best Places To Work In 2020, A Glassdoor Employees’ Choice Award Winner

9 hours ago
Cambridge, MASS., December 11, 2019 — For the third time in four years, Forrester Research, Inc. (Nasdaq: FORR) has been honored with a Glassdoor Employees’ Choice Award, recognizing the Best Places to Work in 2020. The Employees’ Choice Awards program is based solely on the input of employees, who provide feedback on their jobs, work [...]
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PRESS RELEASE

Forrester: No Real Customer Experience Leader in Australia

November 20, 2019
Forrester’s CX Index reveals most brands unable to differentiate based on customer experience SYDNEY, November 20, 2019 – Forrester today released the rankings of its Australia 2019 Customer Experience Index (CX Index™), which show that while the overall CX quality in Australia improved significantly from 2018, two-thirds of the brands are still delivering just OK [...]
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PRESS RELEASE

Forrester’s UK Customer Experience Index 2019: Brands Improve in CX Quality But Stagnation At The Top

November 14, 2019
Even the top performing brands in the UK are not real CX leaders; To stand out from competitors, brands must focus on emotions to build loyalty  London, November 14th, 2019 – Forrester’s 2019 UK Customer Experience Index (CX Index™ ), released at the Forrester CX Forum in London today, revealed that overall customer experience has [...]
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PRESS RELEASE

Forrester Continues To Expand Its Learning Platform; Introduces New SiriusDecisions B2B Marketing Certification Program

October 30, 2019
CAMBRIDGE, Mass., October 30– Forrester today announced the launch of its new SiriusDecisions B2B Marketing Certification program. The program is an eight-week, facilitated online course for B2B marketers that will elevate their proficiency in marketing best practices and lay the foundation for best-in-class marketing strategies that are aligned to the organization’s goals. The new certification [...]
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PRESS RELEASE

Forrester Releases 2020 Predictions

October 28, 2019
Values-based consumers, recessionary fears, and global sociopolitical uncertainty will make 2020 the year of adaptability CAMBRIDGE, Mass., October 28, 2019 – Forrester’s 2020 predictions identify key market dynamics that will impact companies’ growth in the coming year. 2020 will be the year that moves leaders’ attention to adaptability: the ability to understand and anticipate market [...]
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PRESS RELEASE

Forrester Research Reports 2019 Third-Quarter Financial Results

October 24, 2019
Cambridge, Mass., October 24, 2019 — Forrester Research, Inc. (Nasdaq: FORR) today announced its 2019 third-quarter financial results. Third-Quarter Financial Performance Total revenues were $108.6 million for the third quarter of 2019, compared with $84.9 million for the third quarter of 2018. Research revenues increased 32%, and advisory services and events revenues increased 19%, compared with [...]
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PRESS RELEASE

Forrester Announces CX 2020 North America Forum

October 18, 2019
The single largest customer experience event in North America to unlock the promise of customer experience transformation CAMBRIDGE, Mass., Oct. 18, 2019 – Forrester today announced it will host in New York City on June 16-18, 2020, consolidating its multiple successful CX properties in North America into one flagship event. The new event will highlight [...]
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PRESS RELEASE

Forrester Research To Broadcast Its 2019 Third-Quarter Earnings Conference Call

October 15, 2019
CAMBRIDGE, Mass., October 15, 2019 — Forrester Research, Inc. (Nasdaq: FORR) will broadcast its third-quarter earnings conference call at 4:30 p.m. Eastern time on Thursday, October 24, 2019. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call at https://forr.com/32k7wdU. Instructions are [...]
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MEDIA ALERT

Made by Google event October 15

October 11, 2019
Made by Google event will be held in New York City on Tuesday, October 15. “At Google’s launch event on Oct. 15, Google needs to do more than confirm rumors of the Pixel 4 and its list of flagship phone innovations. Keeping the Pixel as a lighthouse Android smartphone to challenge and inspire Android OEM [...]
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MEDIA ALERT

Microsoft’s October Surface Event

September 30, 2019
Microsoft’s Surface event will be held Wednesday, October 2 at 10am ET. “On October 2nd, Microsoft will hold its latest unveiling event for its Surface line of PC products. Now a $2 billion business unit in its own right, the Surface division serves to demonstrate what’s possible with Windows PCs, and has had a hugely [...]
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PRESS RELEASE

Forrester: Customer Experience Reaches New Heights In India

September 23, 2019
Despite improved CX, brands need to do more to differentiate themselves from their competitors NEW DELHI, Sept. 23, 2019 — Forrester released the rankings from its India 2019 Customer Experience Index (CX Index™), which show that firms enhanced their CX quality with most brands improving their scores and not one realizing a decline. Based on a survey of more [...]
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MEDIA ALERT

“Will struggle outside of China”: Forrester pre-take on Huawei’s Mate 30 launch 

September 17, 2019
Ahead of the Huawei press conference in Munich on Thursday, Forrester analysts have shared their thoughts on the key themes and products they expect to come out of the event. The comment of VP & Principal Analyst Thomas Husson takes a closer look at the likely new Mate 30 Series product range and at the [...]
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PRESS RELEASE

Forrester CEO and CFO To Speak At The Sidoti & Company Fall 2019 Investor Conference

September 12, 2019
CAMBRIDGE, Mass., September 12, 2019  2019 —Forrester Research, Inc. (Nasdaq: FORR) today announced that Chief Executive Officer George F. Colony and Chief Financial Officer Michael A. Doyle will speak at the Sidoti & Company Fall 2019 Investor Conference on Wednesday, September 25, 2019, at the Grand Hyatt New York City. George Colony and Michael Doyle will [...]
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MEDIA ALERT

Apple Keynote: Still A Whole Greater Than The Sum Of Its Parts

September 10, 2019
After Apple’s keynote in Cupertino on Tuesday Forrester analysts Frank Gillett, Thomas Husson and Julie Ask shared their thoughts on the tech giant’s latest announcement of several new iPhone models and other products and services. Thomas Husson, Vice President & Principal Analyst: “Apple’s new range of iPhones is a powerful upgrade to the X edition, [...]
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PRESS RELEASE

Forrester Unveils FeedbackNow 2.0, A Real-Time CX Analytics Solution

September 9, 2019
CAMBRIDGE, Mass., September 9, 2019 – Forrester today released FeedBackNow 2.0, a cloud-based customer experience (CX) platform that enables companies to monitor and improve their experiences in real time. In an integrated platform, FeedbackNow 2.0 combines in-the-moment feedback from digital and physical channels with Forrester’s leading CX analytics, focusing firms on the experiences that will [...]
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PRESS RELEASE

Forrester Announces Top U.K. Brands That Deliver High Quality Customer Experience

September 4, 2019
CAMBRIDGE, Mass., London, U.K., September 4, 2019 – Forrester today released its list of customer experience (CX) leaders among U.K. brands, according to its U.K. 2019 Customer Experience Index (CX Index™) rankings. Based on a survey of more than 9,050 U.K. online adult consumers, Forrester’s CX Index measures and ranks 36 U.K. brands across five [...]
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MEDIA ALERT

IFA 2019 pre-commentary: Smart home products to dominate headlines

September 3, 2019
Ahead of IFA 2019 next week, Forrester’s Vice Presidents & Principal Analysts Thomas Husson and Frank Gillett have shared their thoughts on the key themes and trends he expects to come out of the event. Thomas’ comment takes a look at the ongoing hype of 5G, the issues around the US/Chinese technology war and the emphasis on smart home products and voice-based assistants, while Frank delivers his insights on privacy features in consumer electronics and emerging [...]
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MEDIA ALERT

Asia Pacific To Drive Global Social Ad Spend In The Next Five Years

August 29, 2019
Forrester expects global social advertising spend to reach $165.6 billion in 2023, up from $75 billion in 2018 — a CAGR of 17.1%. Asia Pacific and the rest of world will grow fastest, capturing the US and Europe’s share of global social advertising spend. Asia Pacific’s share of global spend will increase from 30% in [...]
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PRESS RELEASE

Forrester: Customer Experience In Singapore Remains Weak

August 29, 2019
SINGAPORE, Aug. 29, 2019 — Forrester today released its Singapore 2019 Customer Experience Index (CX Index™) rankings, which show that CX quality remains weak in the country. Released at Forrester’s CX Singapore Forum, the findings show that the overall quality of customer experience in Singapore has remained flat at 55 points out of 100 since 2018 and the brands remain undifferentiated in [...]
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PRESS RELEASE

Digital-only banks and insurers will gain ground on traditional players in Asia Pacific in the next two years

August 7, 2019
SINGAPORE, Aug. 7, 2019 /PRNewswire/ — Consumers in Asia Pacific are some of the most advanced when it comes to digital engagement with financial services, with seventy-three percent of consumers believing that they should be able to accomplish any financial task on a mobile device, according to new data* released by Forrester. Most Consumers Prefer Digital Channels To Interact With [...]
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