Latest Press Releases
Forrester: Despite Indian Banks’ Continued Focus On Digital, Quality Of Customer Experience Remains Stagnant
In contrast, the majority of India’s credit card issuers improved their CX in 2022 NEW DELHI, August 17, 2022 — According to Forrester (Nasdaq: FORR), due to COVID-19, more customers in India are relying on online channels for their banking needs. As India’s banks slow the rate of new branch openings, digital channels will continue to become [...]
A declining working population and rising costs to hire and retain employees will force firms in Asia Pacific to invest more in automation SINGAPORE, August 8, 2022 — Forrester (Nasdaq: FORR) forecasts that working populations in the five largest economies in Asia Pacific — India, China, South Korea, Australia, and Japan — are more at [...]
The in-person and digital event experience will showcase the latest research, best practices, and client stories to inspire high-performing tech executives to build adaptive enterprises that fuel growth CAMBRIDGE, Mass., August 3, 2022 — Forrester (Nasdaq: FORR) today announced the full conference agenda for Technology & Innovation North America 2022 — “Lead: Break Boundaries, Build The Future” — being [...]
Year-over-year total contract value increased by 10% to $349.4 million Cambridge, Mass., July 28, 2022 — Forrester Research, Inc. (Nasdaq: FORR) today announced strong results for the second quarter ended June 30, 2022, headlined by contract value growth of 10% with revenue growth of 15%. On a GAAP basis, earnings per share (EPS) was $0.72, [...]
Latest Media Alerts
The first, Web3 And Web 3.0 Are Synonymous Today — But This Wasn’t Always True, describes the interchangeability of the terms “Web3” and “Web 3.0,” despite many referring to them as the same concept. Learn more about how this shift took place — over a 23-year span. The second, Web3 Promises A Better Online Future [...]
Rising inflation, a looming energy crisis, and the increased cost of living in Australia mean more and more customers need help managing their money. In fact, 54% of Australian online adults say they need help with money management, yet only 21% strongly believe that their financial institution cares about their financial well-being. To gauge how effective and easy the [...]
Forrester has published the report “The State of European Cloud, 2022” in which our analysts highlight the latest trends in European enterprise cloud usage. The report’s findings show that cloud usage is alive and well in the European cloud market. As the pandemic starts to resolve and conflict in Eastern Europe builds, enterprises are revisiting [...]
Forrester’s US 2022 Banking CX Index: Customer Trust In Banks Falls For The First Time In Four Years
According to Forrester’s US 2022 Banking Customer Experience Index (CX Index™) rankings, customer trust in banks fell for the first time since 2018. While trust in banking brands reached an all-time high in 2021, 62% and 61% of customers currently trust direct and multichannel banks, respectively, when interacting with them — a drop of two [...]
Latest Media Coverage
Barron’s: VP, Research Director Glenn O’Donnell authors a byline about the immediate impacts of the CHIPS Act on the semiconductor industry. Read the full article here. Read more from Glenn here.
Forbes: VP, Senior Research Director Jennifer Ross outlines steps for how CMOs can create and lead a high-performing organization, including putting customers at the center of their operating model. Read the full article here. Read more from Jennifer here.
Information Week: In a new byline, Senior Analyst Brent Ellis outlines reasons why cloud providers won’t soon be providing multi-cloud failover. Read the full article here. Read more from Brent here.
The Boston Globe: VP, Principal Analyst Martha Bennett offers perspective about the current state of Web3. Findings from her research on this topic are also featured in this article. Read the full article here. Read more from Martha here.
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