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Press Release

Forrester’s 2022 CX Index: Singaporean Firms Unable To Maintain Customer Experience Momentum Gained In 2021

7 days ago
Despite an average drop in overall CX scores, UOB and Income Insurance have respectively emerged as new leaders in the banking and insurance sectors SINGAPORE, November 21, 2022 — According to Forrester’s (Nasdaq: FORR) 2022 Singapore Customer Experience Index (CX Index™), despite positive change in CX scores in 2021, financial services firms in Singapore have been unable to maintain [...]
Press Release

Forrester Honours Recipients Of 2022 Asia Pacific Technology Awards At Technology & Innovation APAC

November 15, 2022
SYDNEY, November 16, 2022 — Forrester (Nasdaq: FORR) today announced that Sportsbet, AIA Group, and A.S. Watson Group are winners of its Asia Pacific Technology Awards. These awards, presented at Forrester’s Technology & Innovation APAC, recognise Sportsbet for executing an enterprisewide future fit technology strategy and both AIA Group and A.S. Watson for executing outcomes-driven enterprise architecture practices. All [...]
Press Release

Forrester: Over Half Of US Customers Have Minimal Trust In Their Financial Services Providers

November 10, 2022
Forrester’s Financial Services Customer Trust Index helps providers assess and build customer trust to accelerate revenue growth   CAMBRIDGE, Mass., November 10, 2022 — According to Forrester’s (Nasdaq: FORR) Financial Services Customer Trust Index rankings, over 50% of US customers have low trust in financial services providers across the banking, credit card, insurance, and investment industries. [...]
Press Release

Forrester Research Reports 2022 Third-Quarter Financial Results

November 2, 2022
Year-over-year total contract value increased by 7% to $353 million Company raises guidance for balance of year Cambridge, Mass., November 2, 2022 — Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the third quarter ended September 30, 2022, and raised its guidance for the balance of the year. Results were driven by contract [...]

Latest Media Alerts

Media Alert

Forrester: While Quality Of Customer Experience Improved In 2022, Malaysian Banks Continue To Offer Mediocre CX In 2022

November 9, 2022
According to Forrester’s 2022 Malaysian Banking Customer Experience Index (CX Index™) rankings, the average CX Index score of Malaysian banks improved significantly, from 62.7 to 65.7 on a 100-point scale. However, all brands are still stuck in the OK category. In this second annual evaluation, most banks’ CX Index scores inched forward and the rankings [...]
Media Alert

Forrester: Key Insights For 2022 Holiday Retail Planning

November 3, 2022
As global uncertainties — inflation, labor shortages, and supply chain issues included — persist, retailers must reinvent their technology, processes, operations, and employee experience (EX) measures this holiday season. Forrester’s “The 2022 Holiday Planning Guide” outlines key insights to help retailers plan their marketing and fulfillment operations and deliver on consumer expectations.  Additionally, Forrester’s“2022 Online [...]
Media Alert

Forrester European Banking CX Index 2022: UK Banks Continue To Provide The Best CX In Europe 

October 18, 2022
Forrester benchmarked customer experience quality across 47 leading banks in Europe   According to Forrester’s 2022 European Banking Customer Experience Index (CX Index™) rankings, customers rated banking experiences: good in the UK; OK in Germany, Italy, France, and Sweden; and poor in Spain.   Forrester surveyed customers of 47 banks across France, Germany, Italy, Spain, Sweden, and [...]
Media Alert

The State Of Cloud In Asia Pacific

September 19, 2022
As the largest contributor to global GDP, APAC has become a battleground for cloud platform providers from China, Europe, and North America, all seeking to capture a share of this burgeoning cloud market. Today, APAC boasts the largest share (37%) of the world’s cloud data centres, with targeted investments to expand onshore capacity in emerging [...]

Latest Media Coverage

Media Coverage

VentureBeat – 5 Ways Forrester Predicts AI Will Be “Indispensable” In 2023

November 4, 2022
VentureBeat: Analyst Rowan Curran discusses the ways AI will be “indispensable” in 2023. Read the full article here. Read more from Rowan here.
Media Coverage

SDxCentral – Forrester: Low-Code, Citizen Development Will Lead to Major Data Breach in 2023

November 3, 2022
SDxCentral: VP, Research Director Chris Gardner discusses Forrester’s 2023 predictions, including how low-code and citizen development will prompt a major data breach in 2023. Read the full article here. Read more from Chris here.
Media Coverage

Marketing Dive – Forrester: Sustainability Presents New Opportunities For Marketers

November 3, 2022
Marketing Dive: This article highlights Forrester’s research on how the green market revolution will present an unprecedented business opportunity for marketers. Read the full article here.
Media Coverage

Morning Brew – Hidden Brand NFTs Are Your Smoothie Punch Card With A Brain

November 3, 2022
Morning Brew: VP, Principal Analyst Martha Bennett discusses what to expect around NFTs in 2023. Read the full article here. Read more from Martha here.

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