Certification

Forrester certification provides a simple and straightforward way for leaders and team members to deepen their understanding of Forrester’s research concepts. Certifications cover decades of research in key business concepts such as customer obsession, CX, B2B marketing, technology topics (security and risk), and more. Forrester certifications empower teams and leaders to align their organization so they can move faster together. Relevant certifications are included in Forrester Decisions and Forrester Market Insights services.

Teams are encouraged to participate in certifications together for increased collaboration and discussion opportunities; each individual must complete their own work and pass the exam to receive certification.

Forrester also provides tailored team and enterprise learning programs:

• Tailored certification programs provide teams with a private certification environment and the ability to include their own welcome message, conclusion message, and branding, adding relevance for learners.
• Tailored enterprise programs provide clients with a platform to accelerate their customer-centric transformation efforts with a foundational CX training curriculum alongside the client’s own CX vision and strategy.

Custom Programs For Enterprisewide Implementation
CX Essentials is a custom learning program tailored to your organization’s CX transformation objectives. The short 1–3 hour programs are designed to mobilize an enterprisewide audience around your CX vision.

Certifications are all-online, self-paced, and mobile-friendly to support microlearning that you can apply immediately. Curated and taught by Forrester analysts, the certifications primarily use short-format video, but you’ll also stay engaged through podcasts, webinars, and short case studies. This combination of interactive media, peer/social discussion forums, and hands-on exercises creates a dynamic learning experience that is fun and effective.

Each certification typically includes six competency-based, self-paced chapters that participants have 60 days to complete.

Relevant certification access is available on an ongoing basis as part of Forrester Decisions. Leaders and team members can engage with relevant certification chapters on an as-needed basis and/or take the certification from start to finish. In order to achieve certification and earn a certification badge, learners must also take and pass an open-book final exam.

To support additional team members’ understanding of key Forrester concepts, there are three further ways to complete a certification certification:

• Join a cohort of learners from across organizations, industries, and geographies at specific start dates.
• Gather staff from your organization and set your own start date in a private certification.
• Use our research-based lessons with examples and exercises specific to your organization to create a custom program.
• Get more information about a private certification or tailored program.

Get more information about a private certification or tailored program.

There are no specific time commitments or live attendance requirements. You set your own schedule. For teams of 20 or more, Forrester offers tailored certification options, which may include live orientations sessions, specialized workshops, or facilitated discussions to enhance understanding and help accelerate implementation of the concepts presented.

Get more information about a private certification or tailored program.

Our certification learners report spending 2–3 hours per chapter for a total of 12–18 hours per certification. We recommend a pace of roughly one chapter per week, although individual learning styles and times vary. Certification use a dynamic microlearning format that was designed with adult learning needs in mind and that works with busy schedules.

Certification certifications provide a grounding in Forrester’s research and approaches and give you deeper insights into how to apply research for your specific situation. With this in mind, you are free to complete only the chapters that solve an immediate business need and maintain access to this information on an ongoing basis through Forrester Decisions.

To earn certification and receive a Forrester badge, you must:

• Enroll in a specific monthly cohort.
• Complete all chapters within the certification experience (even if you’ve previously accessed chapters on an as-needed basis).
• Pass the certification exam at the end.
• Note: The exam is open-book and untimed.

Upon certification completion and verification, you’ll receive a signed digital certificate, badge, and suggested email signature addition to recognize your achievement. Post your digital badge to professional social networking sites to showcase your credentials.

See Alumni Badges

Yes, Forrester provides tailored team and enterprise learning programs: 

• Tailored certification programs provide teams with a private certification environment and the ability to include their own welcome message, conclusion message, and branding, adding relevance for learners.
• Tailored enterprise programs provide clients with a platform to accelerate their customer-centric transformation efforts with a foundational CX training curriculum alongside the client’s own CX vision and strategy.
• If 100 or more of your staff are certified with Forrester, you can showcase this milestone of your organization’s commitment to industry best practices and professional development.
• Please contact your Forrester representative to discuss how to promote your workforce certification achievement.

Currently, you have the option to pursue CPE/CEU credits with the Adopting Zero Trust certification. This certification takes an average of 6–18 hours to complete; total time to complete varies by individual learner. Learners of complementary certifications may be able to claim CPE credit for time spent obtaining their Forrester certification in this area. Forrester advises 6–18 hours as the minimum CPE hours for certification earners; learners may be able to report additional self-study hours.

Please let us know if you’re interested in CPE/CEU credits for additional Forrester Certification certifications.