CX Lacks Human Connection

The 2018 CX Index highlights a staggering, universal trend: customers do not feel their loyalty is rewarded.

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Forget Everything You Think You Know About Marketing Planning

What’s the first thing that comes to mind when you think about marketing planning? An annual rite of corporate governance? A forced march of endless meetings and spreadsheets? Guessing what your customers will want and… Read the post

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Privacy & Security 2018

Conquer Fear: Champion Privacy And Secure Your Customers’ Future

Washington, D.C. | September 25–26, 2018

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Corporate character

52% of consumers now consider company values when making a purchase.

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Banks and bots

55% of financial services firms have implemented virtual assistants or plan to do so.

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