Lessons From Florida Blue: Building A Successful CX Measurement Program
Tackle CX measurement challenges with actionable advice from an industry leader.
Join Florida Blue Sr. Director of CX Measurement, Analytics, and Insights Houda Rabah and Forrester VP, Principal Analyst Maxie Schmidt for a candid discussion of Florida Blue’s CX measurement program.
Leaders benefit by building more sustainable organizations.
Sustainability-focused companies have better financial results relative to their peers and investors are doubling down on sustainable investments. Bring sustainability initiatives to the forefront of your business strategy.
The days of relying on superstar sales reps to land huge, quarter-saving deals are over. Winning and retaining today’s buyers takes a systematic, broader-based approach to selling. Vice President and Senior Research Director Phil Harrell explains what this approach entails on this week’s podcast episode.
Since most TEIs involve multiple anonymous interviews, access to a TEI case study presents a rare chance for your customers: They can read about how other organizations — possibly even their competitors — dealt with the same problems they have and how they made use of your solution.