Featured Insights
Channel Software Tech Stack (2019) — INFOGRAPHIC
Channel technology stacks can improve indirect sales processes and partner programs. Easily understand your options with this simplified breakdown of 106 companies across six operational categories.
An Omnichannel Black Friday
How did digital retailers entice consumers this Black Friday? By leveraging their omnichannel investments (plus free shipping).
Google’s Plan To Fix Healthcare With AI
With no less than six healthcare businesses, Alphabet has not historically operated under an aligned industry strategy — until Amazon entered the market. Now, things are about to change.
A Seat At The Table: How CX Leader Navy Federal Builds A Culture Of Member Obsession
For three years running, Navy Federal Credit Union has been the top-ranked multichannel bank in Forrester’s CX Index. In this podcast episode, Navy Federal’s SVP Pam Piligian explains the customer experience strategy that drives the bank’s member obsession.
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