Lackluster CX Poses Financial Risk For Banking Institutions

Forrester’s Customer Experience Index results are in: Banks have been stagnant in CX satisfaction for the past three years. During this on-demand webinar, Principal Analyst Alyson Clarke will explain why banks have stagnant CX, what drives great CX in banking, and how create a distinctive experience to attract and retain customers.

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Featured Insights

BLOG

It’s Past Time To Prepare For A No-Deal Brexit; Spend The Money And Hope It’s A Waste

The UK government’s publication of its No-deal Brexit guidance collection on 23 August, means that if you haven’t already begun planning for No-deal, you should start immediately. CIOs, in particular, need to pay attention to these three things.

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No-deal Brexit
BLOG

Rushed Privacy Features Result In Sloppy Security

Facebook announced that it experienced a breach that lost 50 million users’ data. Ironically, the breach happened in part due to exploited bugs in three features developed to give users more control over their privacy.

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BLOG

The Day Of The Machine Is Here: Are We Human Enough To Seize It?

The day of the machine will make us even more human than we are currently. But this is only possible if we are human enough to seize the opportunity.

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PODCAST

GDPR: The Coming Global Standard

GDPR seemed to promise chaos at the dawn of May 25, but we haven’t seen much yet. Senior Analyst Enza Iannopollo explains the lack of major headlines — and why you can’t be lulled into a false sense of security.

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