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DRIVE REVENUE WITH CX
The AI Revolution In CX Measurement
Let’s face it, most CX measurement programs could use a revolution — AI or otherwise. Because CX measurement programs are: Crumbling. CX measurement relies too much on surveys. But transactional surveys capture only between 2% and 7.5%… … Read the post
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Privacy & Security 2018
Conquer Fear: Champion Privacy And Secure Your Customers’ Future
Washington, D.C. | September 25–26, 2018
Data insights
Corporate character
52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants or plan to do so.
The future of organizations
Organizational design has aged out. Rethink what an organization is and how it works.
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