THE COUNTERINTUITIVE CEO
Real-Time Customer Experience
When I first saw buttons at Heathrow that let travelers give instant feedback on how they were feeling, I laughed. Measuring and refining customer experience is about long-term strategy, not raw takes on what’s happening now. I was wrong… Read the post
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Privacy & Security 2018
Conquer Fear: Champion Privacy And Secure Your Customers’ Future
Washington, D.C. | September 25–26, 2018
Data insights
Corporate character
52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants or plan to do so.
