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CX For Gov IT: Driving Federal IT Performance Using CX Principles
The reality is that most Federal IT leaders are under increased scrutiny to deliver increased value and productivity from technology investments at the lowest cost. Simply performing a top-to-bottom technology rationalization effort will no longer… Read the post
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CX DC 2018
Transform Government CX From The Outside In
Washington D.C. | May 31, 2018
Data insights
Corporate character
52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants, or plan to do so.
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