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The US Customer Experience Index For 2017: CX Quality Worsened
This year’s Customer Experience Index report for US brands revealed a CX leadership gap — not a single brand has risen to the top of our rankings and continue to move upward. The report is… Read the post
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Corporate character
52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants, or plan to do so.
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