Transform employee experience to power CX
Create a workplace where employees feel empowered and enabled by technology.
Attend the webinar
RETAIL
Four Forces Drive The Consumer’s Tech Stack
Today I’m on stage in New York speaking to hundreds of marketing executives at our Consumer Marketing Forum 2018. I’m there to unveil the 2018 US Benchmark Data Overview, which for the first time… Read the post
More from Forrester Blogs
See all posts
Forrester works with business and technology leaders to develop customer-obsessed strategies that drive growth.
The customer-obsessed blueprint
Anticipate changing customers and become a customer-led, insights-driven, fast, and connected organization that delivers differentiated experiences. Forrester’s operating model for customer obsession will help you win in the age of the customer.
Get Started
Digital Transformation 2018
Putting Digital Transformation To Work
Chicago | May 8–9, 2018
Data insights
Corporate character
52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants, or plan to do so.
Benchmark your CX
Get an exclusive look at the 2017 CX Index results and how to create breakaway CX.
