The future of retail: Part one
Understand the role your customers will play in shaping the evolution of retailer loyalty programs, personalization efforts, and your physical store.
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CUSTOMER-OBSESSED MARKETING
Changing Attitudes To Targeting Could Threaten Digital Ad Spending
The balancing of the privacy-personalization paradox will be the defining dynamic impacting digital ad spending over the next several years. Future growth in digital ad spending is heavily based on the expectation… Read the post
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CX NYC 2018
Your New CX Mandate: Be The Engine Of Growth
New York, NY | June 19–20, 2018
Data insights
Corporate character
52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants or plan to do so.
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Get an exclusive look at the 2017 CX Index results and how to create breakaway CX.
