DRIVE REVENUE WITH CX
Different Year, Same Health Insurer CX Index Story
Health insurers know why customer experience is critical — CX leaders grow revenue faster than laggards, can charge more for their products, and have a higher brand preference. But based on Customer Experience Index (CX Index™) data… Read the post
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Privacy & Security 2018
Conquer Fear: Champion Privacy And Secure Your Customers’ Future
Washington, D.C. | September 25–26, 2018
Data insights
Corporate character
52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants or plan to do so.
The future of organizations
Organizational design has aged out. Rethink what an organization is and how it works.
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