Customer experience quality suffered in 2018
The 2018 US Customer Experience Index rankings are in, and the trends are surprising.
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DRIVE REVENUE WITH CX
There Are No Clear CX Leaders Among US Brands – For The Third Year In A Row
Forrester’s 2018 Customer Experience Index (CX Index) for US brands reveals a worsening CX leadership gap: Not a single brand has risen to the top of our rankings and continued to move upwards, and the overall quality of … Read the post
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New Tech & Innovation 2018
Putting It All Together: The Power of Exponential Tech
Boston, MA | July 18–19, 2018
Data insights
Corporate character
52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants or plan to do so.
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Get an exclusive look at the 2017 CX Index results and how to create breakaway CX.
