Transform employee experience to power CX
Create a workplace where employees feel empowered and enabled by technology.
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BUILD AN INSIGHTS-DRIVEN ORG
Automation, AI, And Robotics Are Critical CIO Targets
We’ve just released a major new report, The CIO’s Guide To Automation, AI, And Robotics. We find that, to stay ahead, CIOs, CTOs, CDOs, and other executives integrating leading-edge technologies into their companies’ operations and… Read the post
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Forrester works with business and technology leaders to develop customer-obsessed strategies that drive growth.
The customer-obsessed blueprint
Anticipate changing customers and become a customer-led, insights-driven, fast, and connected organization that delivers differentiated experiences. Forrester’s operating model for customer obsession will help you win in the age of the customer.
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Digital Transformation 2018
Putting Digital Transformation To Work
Chicago | May 8–9, 2018
Data insights
Corporate character
52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants, or plan to do so.
Benchmark your CX
Get an exclusive look at the 2017 CX Index results and how to create breakaway CX.
