Featured Insights
Blog
Burberry’s Strong Sense Of Ethics And Legacy Of Digital Investments Set It Up For Future Success
Four lessons retailers can learn from Burberry's approach to the pandemic.
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Blog
Ensure The Proper Return-To-Work Strategies And Technologies For Your Organization Amid The Pandemic’s Unpredictable Risk
In a pandemic, every business becomes a healthcare business. Learn what technologies and strategies firms are using to manage through the COVID-19 pandemic.
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Blog
Insights From Forrester's US Retail Recovery Heat Maps (April – July 2020)
See how the retail economies of 30 major US metropolitan areas have fared in the wake of the pandemic, and learn what the near future may hold.
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Podcast
The Future Of Empowered Customers
What’s not changing: the five key dimensions of customer empowerment. What is changing: empowered customers’ desires. Dive deep into the shifting sands of consumer sentiment on this episode of What It Means, featuring Senior Analyst Anjali Lai.
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COVID-19: Responding, Managing, And Leading During A Pandemic
The latest insights and guidance for leaders to address the growing business and employee experience implications of COVID-19.
Winning The New B2B Buyer
The B2B buyer-vendor power dynamic has shifted. Learn what's driving deep change in buyer behavior and how to deliver experiences that build engagement and trust.
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