Featured Insights
Blog
The Future Of Contact Center Work: How To Source New Agent Talent
AI and automation are already reshaping call centers. Get your customer service organization prepared with these talent acquisition tips.
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Blog
Improving Customer Experience By One Point Can Drive More Than A Billion Dollars In Revenue
By ignoring CX, you leave big money on the table. Discover why CX drives business results and how to calculate just how much your firm stands to gain.
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Blog
Five Consumer Lessons From The 2010s: No. 1
Part one of five customer insights lessons learned over the last decade. Up first: remember the netbook?
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Podcast
Avoiding AI Gone Wrong: The Challenges Of Testing AI Applications
As AI-infused applications expand their reach, a question persists: How do you test the unknown? VP and Principal Analyst Diego Lo Giudice tackles that question — and more — in this week’s episode.
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End Marketing Dissonance
Marketing effectiveness is hindered by a gap between marketers’ perceptions and customers’ realities.
Webinar: Predictions 2020
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