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CX North America: The Time Is Now

The pandemic is cranking up the pressure on customer experience. Make-or-break customer relationship moments — where your business must live up to its brand promise or face damage — are now a constant reality.

CX North America is a three-day live virtual experience designed to help CX and marketing pros overcome challenges and deepen customer loyalty during these chaotic times.

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Featured Insights


Manage Through The Pandemic's Next Stage With Technologies In Four Categories

As firms continue to deal with the changes caused by the COVID-19 pandemic, they will need to expand their tech strategy beyond enabling remote workers.
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During The Pandemic, Empathetic Brands Build Trust With Wary Consumers

Now more than ever, consumers crave connection and reliable information. Learn how marketers can offer this.
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RPA And Test Automation Are More Friends Than Foes

If robotic process automation was not on your company’s roadmap before COVID-19, it likely is now to reduce costs, conduct remote business, and improve resiliency.
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Is It Time To Break Up With Social Media?

More than one in three consumers believe social media does more harm than good. Many brands spend tremendous time and money on social media, only to get a tepid (or even angry) response. On this episode of What It Means, Senior Analyst Jessica Liu discusses a timely question: Is it time to break up with social media?
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Statement on COVID-19

Read our most up to date policies and procedures related to the coronavirus.

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COVID-19: Responding, Managing, And Leading During A Pandemic

The latest insights and guidance for leaders to address the growing business and employee experience implications of COVID-19.

Winning The New B2B Buyer

The B2B buyer-vendor power dynamic has shifted. Learn what's driving deep change in buyer behavior and how to deliver experiences that build engagement and trust.

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