Customer experience quality suffered in 2018

The 2018 US Customer Experience Index rankings are in, and the trends are surprising.

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DRIVE REVENUE WITH CX

There Are No Clear CX Leaders Among US Brands – For The Third Year In A Row

Forrester’s 2018 Customer Experience Index (CX Index) for US brands reveals a worsening CX leadership gap: Not a single brand has risen to the top of our rankings and continued to move upwards, and the overall quality of … Read the post





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