Forrester To Acquire SiriusDecisions

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Featured Insights


Channel Software Tech Stack (2019) — INFOGRAPHIC

Channel technology stacks can improve indirect sales processes and partner programs. Easily understand your options with this simplified breakdown of 106 companies across six operational categories.

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An Omnichannel Black Friday

How did digital retailers entice consumers this Black Friday? By leveraging their omnichannel investments (plus free shipping).

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Google’s Plan To Fix Healthcare With AI

With no less than six healthcare businesses, Alphabet has not historically operated under an aligned industry strategy — until Amazon entered the market. Now, things are about to change.

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A Seat At The Table: How CX Leader Navy Federal Builds A Culture Of Member Obsession

For three years running, Navy Federal Credit Union has been the top-ranked multichannel bank in Forrester’s CX Index. In this podcast episode, Navy Federal’s SVP Pam Piligian explains the customer experience strategy that drives the bank’s member obsession.

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Forrester Launches CX Certification

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