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MAXIMIZE VALUE OF TECH
Robots — in the form of artificial intelligence, software bots, intelligent assistants, customer self-service solutions, and, yes, physical robots — are transforming our economy, our jobs, and how we serve our customers… Read the post
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52% of consumers now consider company values when making a purchase.
Banks and bots
55% of financial services firms have implemented virtual assistants, or plan to do so.
Benchmark your CX
Get an exclusive look at the 2017 CX Index results and how to create breakaway CX.