training certification


Leading change requires vision, a well-honed strategy, and flawless execution. Your employees are critical in determining whether a new initiative succeeds or falls flat. Learning is a strategic lever, ensuring that employees buy in to a vision and have the necessary skills to participate or lead the required change.

Forrester offers learning products designed to build fundamental skills and competencies in burgeoning areas such as CX and Zero Trust. Courses are designed by Forrester analysts and delivered in a modern digital learning platform. Forrester works with customers to customize learning content to align to companies’ learning programs, strategic vision, and desired outcomes.

training certification

CX Certification

Build the CX proficiency required to drive business growth and the professional recognition to stand out with unique skills in a burgeoning field.

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CX Essentials

Go beyond the basics to instill a common understanding of what CX means to your organization, inspiring employees to execute and contribute to CX initiatives that drive growth.

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Zero Trust Certification

Build your understanding of Zero Trust principles and instill confidence in your Zero Trust architecture and strategy. Leverage a virtual environment to simulate your architecture and test its effectiveness.

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Mind The Training Gap

Learn how to deliver a successful CX training program to drive meaningful culture change.

SiriusDecisions B2B Marketing Certification

Lay the foundation for best-in-class marketing strategies that will help your organization grow.

Learn more about Training & Certification

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