training certification

Training & Certification

Leading change requires vision, a well-honed strategy, and flawless execution. Behind every successful initiative is a fleet of people with the necessary skills required to lead and carry out the required projects and tasks. In today’s market, it’s difficult to find existing talent with the right skills needed to deliver transformational change in areas such as CX.

Forrester’s training and certification offerings provide companies with learning opportunities for their teams that combine hands-on activities with instruction from Forrester analysts. Individuals that go through CX Certification and Forrester’s workshops can expect to gain the core skills required to deliver excellence in their field.

CX Certification

Build the CX proficiency required to drive business growth and the professional recognition to stand out with unique skills in a burgeoning field.

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CX Essentials

Go beyond the basics to instill a common understanding of what CX means to your organization, inspiring employees to execute and contribute to CX initiatives that drive growth. 

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Work with your peers from other companies to enhance your skills and collaborate on common challenges.

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Learn more about Training & Certification

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