FeedbackNow
FeedbackNow captures and analyzes in-the-moment customer feedback so your firm can act with optimal efficiency at critical customer interaction points, whether physical or digital.
Customer Experience Index
CX Index™ provides companies the richest CX measures in the market, enabling you to benchmark your CX performance against peers and allowing you to connect customer perceptions to growth drivers so that your CX program can deliver revenue growth.
Consumer Technographics
Consumer Technographics® provides broad and industry views of customer behaviors and adoption and use patterns, allowing you to better understand and anticipate their actions and expectations.
Business Technographics
Business Technographics® allows you to understand and design for today’s buying sensibilities and processes, surfacing the distinct challenges, needs, and purchasing trends of contemporary technology buyers.
ForecastView
ForecastView gives you a data-driven line of sight to emerging technology trends impacting today’s dynamic customers and competitive landscape.
US CX Index 2019: Small Gains, Big Opportunities
Dive into the important trends — at the industry and brand level — that emerged from this year’s CX Index.
Findings From The US CX Index™ 2019
Read key insights about the state of US customer experience.
Learn more about Forrester Analytics
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