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Gain context to make key decisions and empower critical business transformations across the enterprise. Frameworks and methodologies help you see the opportunity landscape clearly, with quantitative data forecasts and insights to plan for the future.
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Respond to business challenges in real time. New and trending insights are published daily on timely topics in the form of reports, technology evaluations including Forrester Waves™, and more. Understand what new developments mean to make confident technology choices while maintaining the right balance between service delivery, agility, innovation, and cost.
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Engage with expert analysts to hear best practices and receive contextual guidance. Arm your team with playbooks and assessments to accomplish initiatives. Participate in the peer community through webinars and events to share, brainstorm, and validate your thinking.
Gain meaningful, timely information through published research, podcasts, webinars, virtual/in-person events, and one-on-one analyst inquiry discussions in these disciplines.
Convert your CX vision into strategic, measurable programs with clear ROI.
Embrace technology trends and lead strategic change for your organization.
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ACCESS TO INSIGHTS AND EXPERTISE
What comes with a Forrester Research subscription? Insightful content and access to the experts who create it — on your terms. Delivery options range from a self-service model to having a dedicated guide who curates your research experience. Signature Forrester research methodologies include:
The Customer Obsessed Operating Model
Forrester’s research shows that better customer experience correlates with higher revenue growth. Five years ago, we created the operating model for customer obsession to help businesses fundamentally pivot how they’re oriented and run. Today, we find that the framework is still representative of how businesses should overhaul their operations to place the customer at the center of six key levers: technology, structure, culture, talent, metrics, and processes. In addition, four qualities are key to employee behaviors and business practices: Customer-obsessed operations are customer-led, insights-driven, fast, and connected.
Where To Invest
The Forrester Tech Tide™
Understand what technologies to invest in and when for maximum business impact.
Learn about potentially game-changing technologies and the companies behind them.
Segment established technology players in the market and understand their capabilities.
Which Solution Leads And Why
The Forrester New Wave™
Identify which new tech offerings and vendors can help you disrupt and differentiate.
The Forrester Wave™
Evaluate potential partners to help you drive growth and support your long-term strategies.
Playbooks give you the tools you need to translate complex strategies into pragmatic, executable steps. Built on best practices, they convert great ideas into results.
Frameworks and methodologies bring structure and clarity to concepts, tested and trusted to help you orchestrate action on the most direct and effective path to success.
Analyst engagement translates the power of research to your specific business context and need.
Market forecasts through ForecastView reports give you a quantitative, data-driven line of sight to emerging technology trends that impact today’s competitive landscape.
Digital Experience Reviews highlight best practices for digital/mobile experiences to improve your customer’s digital experience.
Maturity Model Assessments assess your company’s maturity level and identify opportunities for advancement and growth.
I have always been able to show the value Forrester offers my company. Forrester helps validate my strategies and . . . doesn’t just provide technology solutions but provides a business partner relationship that helps guide organizations.
— First Vice President & Director of IT, Financial Services Company
Reprints of selected Forrester Research reports are also available.
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