Government Services

Public-sector leaders face immense pressure to modernize systems, strengthen cybersecurity, optimize resources, and deliver better citizen experiences, all under tight budgets. Forrester combines decades of research and expert advisory, helping you cut through complexity and lead with clarity. Forrester now offers AI Access and Izola, our secure generative AI research assistant. Together, they expand your research domain visibility and give your agency faster insights, proven frameworks, and mission-ready guidance, helping you reduce risk, stretch resources, and achieve measurable outcomes.

Unmatched Expertise

years of independent, data-driven research

survey respondents annually

of the Fortune 100 are Forrester’s clients

strategic view and high-level research across operational efficiency, AI, cybersecurity, technology, data, and CX

return on investment seen over three years by organizations that leverage Forrester

federal executive departments and 100+ state, local, and education agencies supported

AI With No Lies: The Future of Federal Workforce Support
Michael Facemire, Chief Technology Officer

Stay Informed With Government Insights

Stay ahead of the curve with Forrester’s government insights. Our experts deliver timely, research-backed insights on the trends, challenges, and innovations shaping the public sector. From improving end-user experiences and achieving operational excellence to implementing Zero Trust security frameworks, our blog posts provide actionable strategies to help government leaders navigate complexity and drive meaningful change.

Blog

AI With No Lies: My Message At FedTalks 2025

Michael Facemire 5 days ago
How can AI become your organization’s superpower? Find out in this review of FedTalks 2025, the largest annual gathering of federal government leaders, C-level executives, tech innovators, and public-sector change-makers.
Blog

US Federal CX Dodges Declines Impacting Other Sectors

Colleen Fazio 6 days ago
Forrester’s 2025 CX Index shows US federal agencies outperforming utilities — but overall CX stagnating. Read the full report for agency insights.
Blog

The Reliance On Labor Arbitrage Might Be Coming To An End

Linda Ivy-Rosser September 18, 2025
The HIRE Act has dramatic implications on outsourcing strategies and vendor agreements. Understand what you can do now to prepare.
Blog

The Remedy That Wasn’t: Answer Engines Outpace Antitrust Law

Nikhil Lai September 12, 2025
To remedy Google’s monopoly in search, Judge Amit Mehta ruled that Google merely has to share limited search data with rivals and stop making exclusive deals for Google’s preferential placement on devices. Find out what this means for marketers.

In The News

GovInfoSecurity – Why AI Agents Need New Rules Of Engagement

SC Media – Government Clouds Face Security And Compliance Gaps

Forbes (Forrester-authored) – 4 Key Recommendations To Drive Innovation With AI: US Federal Edition

SecurityWeek – UK’s Ransomware Payment Ban: Bold Strategy Or Dangerous Gamble?

Research Services For Government

Forrester Decisions

Forrester Decisions empowers government leaders and teams with continuously evolving research, models, and frameworks designed to help you address your most pressing priorities, make informed decisions, and take action.

Forrester Decisions offers a new solution for leaders looking to solve problems, make informed decisions, and drive meaningful results. Expressly built around a unique set of priorities representing your most pressing opportunities and challenges, Forrester Decisions is a foundational leap forward in research and continuous guidance. Each priority was developed based on extensive feedback from hundreds of clients and potential clients. The portfolio combines research-based insights, models, and frameworks with hands-on guidance to ensure that you and your team apply best practices to your specific situation.

The Forrester Decisions research portfolio supports leaders and teams across key roles including technology, strategy, digital, customer experience (CX), product management, cybersecurity, and risk management (Zero Trust) as well as vital front-office functions.

Forrester AI Access

Forrester AI Access is built to empower teams across roles, combining the power of Izola, our generative AI research assistant, with tailored domain-level research access to deliver fast, trusted, and actionable insight at scale. This service provides full access to Izola’s genAI capability.

Forrester AI Access grants full access to all service areas within either: 1) technology services (e.g., technology executives; architecture and delivery; security and risk; data, AI, and analytics) or 2) consumer/customer and digital services (e.g., customer experience; digital business and strategy; B2C marketing executives). Designed as a self-service research and decision-support solution, AI Access reduces reliance on consultants, accelerates decision-making, and equips organizations with clear, data-backed synthesis to drive consistent outcomes across the enterprise.

 

Forrester Decisions offers the following levels of service that can fit your team’s structure:

  • VIP Leader: Tailored for top executives seeking to drive transformation and measurable impact, this premier service level sets the strategy with an exclusive one-on-one partnership with a Forrester executive partner.
  • Leader: Designed for leaders, this service level supports high-impact initiatives with expert guidance sessions, full access to actionable research, tools, and data-driven decision-making support.
  • Team: Ideal for teams executing day-to-day strategies, this service level empowers leadership initiatives with access to Forrester’s research, expert insights, certification courses, and guidance sessions alongside VIP Leaders or Leaders.
  • Group Reader: A streamlined option to keep entire teams informed, Group Reader provides broad access to Forrester’s bold research, data, and insights.

 

Forrester Decisions Expanded Access Services: Forrester now offers Expanded Access services for both Leaders and Teams, designed to provide greater flexibility, broader insights, and stronger alignment across your organization. Expanded Access builds on the value of a standard license by extending access to all service areas within your domain, ensuring that you can draw on the full breadth of Forrester’s research, tools, and analyst guidance.

Expanded Access includes all curated content, tools, and guidance across either:

  • Technology services: technology executives; architecture and delivery; security and risk; data, AI, and analytics
  • Consumer/customer and digital services: customer experience; digital business and strategy; B2C marketing executives

Izola: Secure AI Built For Decision-Making

Built on Forrester’s analyst-authored research, Izola delivers plain-language answers to critical questions in seconds. Every response is sourced, validated, and context-rich, helping leaders move faster and with confidence.
Key benefits:

  • Faster insights from 60,000+ pages of Forrester research, data, and figures
  • Trusted answers with full citations and traceability
  • Secure and compliant: browser-based with no ingestion of government data
  • Unlimited access across desktop, mobile, and Teams platforms
  • Ready-to-use outputs for emails, briefings, roadmaps, and reports

Included with all Forrester Decisions licenses, Izola puts the full depth of Forrester research at your fingertips, whenever and wherever you need it.

Common Government Service Areas

Technology Executives

Security & Risk

Technology Architecture & Delivery

Data, AI, & Analytics

Customer Experience

Digital Business & Strategy

Tailored Insights For Every Leadership Role

Once your service area is selected, we take it a step further — curating insights, tools, and resources specific to your leadership role.

From chief information officers and chief data officers to chief information security officers, chief experience officers, and beyond, our persona-based approach ensures that the guidance you receive is directly correlated to your responsibilities and challenges. This role-specific focus allows us to deliver exclusive, actionable content that helps you make smarter decisions, overcome obstacles, and achieve your organization’s goals with precision and confidence.

Breakdown Of Key Resources

Selecting the right Forrester Decisions service level ensures that you and your team gain access to the insights, research, and expert guidance essential for success.

 

Strategy Execution Frameworks & Methodologies

Forrester empowers organizations with expert-driven frameworks, assessments, and tools to transform strategy into tangible success. Our proven methodologies help leaders navigate complexity, drive mission success, and achieve meaningful outcomes.

  • Assessments: Identify gaps and fast-track execution with targeted assessments.
  • Best practices: Gain actionable insights to enhance decision-making and optimize performance.
  • Strengthen business cases: Build compelling, data-backed justifications for strategic investments.
  • Models and frameworks: Leverage industry-leading tools to implement and scale successful strategies.
  • Enhance procurement efficiency: Streamline vendor negotiations and drive cost-effective decisions with procurement templates.

 

Strategy Development Resources

Forrester equips organizations with expert-driven resources to anticipate change, benchmark success, and make informed decisions with confidence. Our strategic insights help leaders navigate complexity, seize opportunities, and drive long-term success.

  • Analyst-led webinars: Gain exclusive access to expert perspectives, emerging trends, and industry best practices to inform your strategy.
  • Custom benchmarks: Compare your organization’s performance against industry leaders to identify strengths and areas for improvement.
  • Modifiable templates: Accelerate execution with ready-to-use, customizable templates that align with your strategic goals.
  • Predictions reports: Stay ahead of market shifts with data-driven forecasts that help you anticipate risks and opportunities.
  • “Quick take” reports: Get concise, actionable insights on timely issues to drive faster, more informed decision-making.
  • Trends reports: Identify and capitalize on key market movements to ensure that your strategies remain relevant and future-proof.

 

Certifications

Leading change demands vision, strategy, and seamless execution. Forrester’s certification programs equip leaders and teams with the tools, skills, and confidence needed to deliver on their most critical initiatives. Designed for flexibility and impact, these dynamic programs are self-paced and on-demand, led by Forrester subject-matter experts through recorded video sessions. With Forrester Decisions, participants gain access to certification courses with an extensive on demand course library, which can also be purchased as standalone offerings for individuals or teams.

 

Networking & Events

Forrester Summits bring together analysts, industry leaders, and peers to explore key trends, insights, and innovations. These events build upon Forrester’s research, data products, and services, creating a forum where professionals can connect with others in similar roles while expanding their network beyond their industry.

Peer discussions are interactive virtual meetings centered on relevant topics, where professionals facing similar challenges collaborate, validate ideas, and strategize solutions. Facilitated by Forrester experts, these discussions encourage active participation and knowledge-sharing to help mitigate risks and navigate complex decisions.

Additionally, Forrester hosts smaller, ad hoc events worldwide, designed to address real-time challenges based on client needs. Whether through large-scale summits, focused peer discussions, or dynamic real-time engagements, Forrester events provide the insights and connections necessary to drive meaningful outcomes.

 

Vendor Evaluation Tools

When it comes to making confident decisions about vendors and technology solutions, Forrester provides unmatched resources to guide your strategy.

  • Forrester Wave™ evaluations: Gain a comprehensive, side-by-side comparison of leading vendors in key markets, backed by objective, transparent research to identify the best-fit solutions for your needs.
  • Vendor landscape reports: Explore detailed assessments of industry vendors to understand their strengths, capabilities, and alignment with your specific priorities.
  • Tech Tide™ reports: Assess over 480 technology categories and plot them in a technology space according to their ecosystem maturity, business value-add, and future trajectory.

 

Continuous Support

  • Seamless onboarding and implementation: Forrester will work closely with your team to onboard users efficiently, ensuring that they are equipped to access research, reports, and advisory tools tailored to government challenges. A custom engagement plan will be created to align with your agency’s goals and priorities.
  • Proactive, ongoing support: Our experts will deliver timely and relevant research, tools, and webinars focused on government initiatives, enabling your team to address challenges with confidence. Personalized analyst sessions will provide actionable advice to tackle specific issues as they arise.
  • Quarterly business reviews (QBRs): We facilitate structured QBRs to assess progress, measure impact, and refine engagement strategies. These sessions ensure continuous alignment with your agency’s evolving priorities while maximizing the value of Forrester’s insights and advisory services.

 

  • Customized insights and collaboration: Regular check-ins will keep your agency’s goals on track while we tailor resources — such as reports, data, and insights — to fit your objectives. This ensures that every deliverable aligns with your unique mission needs.
  • Adaptability and responsiveness: Government priorities evolve, and so do we. Whether it’s switching focus areas, adding team members, or refining our engagement strategy, Forrester’s services are flexible and designed to adapt to your agency’s changing demands.

 

Government Consulting Services

Consulting Engagements Tailored To Your Needs

Fueled by Forrester’s research and data, our seasoned experts collaborate with you to implement modern strategies that align with mission priorities and empower teams to achieve mission success.

  • Webinars and speeches: Engage with Forrester experts in hour-long sessions designed to inform and equip your stakeholders with insights on critical trends and best practices.
  • Workshops: Half or full-day sessions align your stakeholders to a single vision, learning about industry trends and best practices.
  • In-depth projects: Consultants partner with you and your team to execute a strategic initiative or create custom content.

 

Execute On Transformational Strategies

Applying Forrester’s decades of expertise in government-focused research, actionable insights, and proven frameworks, our consultants collaborate with agency leaders to design and implement strategies that enhance mission delivery, improve operational efficiency, and optimize resources.

Our experts partner with you to establish a unified vision, develop a strategic roadmap that adapts to evolving public-sector needs, select the right technologies, secure stakeholder alignment, engage employees, measure progress, and demonstrate impactful results that advance your agency’s mission.

 

Create Content That Fuels Demand

Leveraging Forrester’s objective insights, trusted reputation in the public sector, and proven Total Economic Impact™ ROI methodology, our consultants collaborate with government leaders to develop data-driven, impactful strategies that engage stakeholders and drive mission success.

Partner with our experts to enhance your outreach and education initiatives, effectively communicate critical trends and priorities, build trust and credibility with constituents, and provide the data and insights needed to justify investments in programs and technologies that advance your agency’s goals.

 

Forrester Differentiators

Accelerating Mission Success

At Forrester, we go beyond solving problems — we care deeply about the agencies we serve, the people within them, and the communities they impact.

We will partner with you every step of the way to identify gaps, uncover opportunities, and provide actionable strategies tailored to your agency’s unique needs. By leveraging our deep expertise, research-backed insights, and proven frameworks, we’ll help you streamline operations, enhance citizen experiences, and drive measurable results.

Unlock Access For Every Member

You can license your entire team, regardless of role, to access Forrester research and a common set of key resources. Our tiered access model ensures that while access levels vary, every team member can stay aligned with consistent insights, bring clarity to conversations, and make informed decisions—ensuring that everyone benefits from critical insights.

 

ZT Training And Certification With CPE Credits

Forrester is the only company offering Zero Trust training and certification programs that empower your team with the skills to implement Zero Trust frameworks while also providing continuing professional education (CPE) credits.

 

Pioneers In Zero Trust And Customer Experience

Forrester is the originator of Zero Trust and the Customer Experience Index (CX Index™), setting the global standard for security and customer experience transformation.

 

Izola: GenAI-Powered Research Insights

Forrester’s secure genAI research assistant enables you to query our extensive research library and receive synthesized, actionable answers in seconds. Izola accelerates decision-making and reduces time to insight, with no government data ingestion.

 

Exceptional Customer Intimacy

We provide direct access to Forrester’s subject-matter experts and analysts, delivering tailored, one-on-one guidance. Importantly, we don’t exclude nonmembers from participating in essential sessions.

 

Dedicated Service Delivery Team

A dedicated team works closely with your agency to understand its unique priorities and challenges, providing guidance to streamline efforts and achieve meaningful outcomes.

 

Procurement Pathways

Contracting With Forrester

Forrester offers procurement options developed to meet the unique needs of government agencies. Our solutions are available through streamlined purchasing vehicles, ensuring compliance with federal procurement standards and simplifying the acquisition process. By leveraging these options, government leaders gain access to Forrester’s world-class research, advisory services, and decision-making tools, enabling them to address critical challenges such as digital transformation, customer experience, and mission-focused innovation.

Enterprise Agreements

Public-sector agencies no longer need to rely on fragmented, piecemeal contracts. Forrester’s enterprise agreements streamline purchasing, reduce duplicative spend, and expand access to trusted insights across the organization.

Deliverable-Driven Support

Forrester enables federal agencies to bundle advisory services as productized offerings alongside subscriptions. This approach makes it easier to structure procurement at the deliverable level, reduce duplicative spend, and give teams consistent access to both advisory expertise and ongoing research. By managing procurement this way, agencies gain efficiency, strengthen alignment, and accelerate mission outcomes.

Acquisition

Our solutions are available through established acquisition vehicles/frameworks that ensure compliance with federal standards while simplifying the buying process. Speak with an expert today to learn how our solutions drive efficiency, scalability, and impactful results for your agency.

 

Explore our procurement vehicles to see how we can help you achieve your goals effectively and efficiently.

North America

GSA Schedule 70

Contract# 47QTCA18D001C

NITAAC 
CIO-CS

Contract# 47QTCA18D001C

California CMAS

Contract# 3-18-70-3543A

DoD ESI

Contract# N66001-19-A-0050

NASPO ValuePoint

Contract# 186841

Texas DIR

Contract# DIR-CPO-4985
Contract# DIR-CPO-5252

SEWP V

Contract #: NNG15SC59B Group: C

FEDLINK

Public Works and Government Services Canada

Contract #: E60PI-20DATA/005/PI

British Columbia, Industry Intelligence

Contract #: CS-100169

Government of Alberta

Contract #: C11069

Our Partnership with Carahsoft

Forrester is proud to partner with Carahsoft Technology Corp. to make our research, advisory, consulting, and events more accessible across the U.S. and Canada. Through Carahsoft’s extensive reseller network and contract vehicles, including OMNIA Partners (R240303), TIPS (220105), E&I (E100063-2021MA), and ITES-SW2 (W52P1J-20-D-0042), government leaders gain more pathways to trusted resources that accelerate transformation and enable them to lead with confidence.

About Carahsoft:
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government and Education and Healthcare. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with our reseller partners, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.


EMEA

Crown Commercial Service Supplier

G-Cloud 14
Service ID: 42529358

The Office of Government Procurement

Ireland IT Services
Service ID: 783092-2023

L’Union des groupements d’achats publics

Réf UGAP : 889669

Ministerie van Financiën

Contract #: 201865004.016.015

The Norwegian Agency for Public and Financial Management (DFØ)


Asia Pacific

State Panel/s Agreement Type i.e. SOA Services in Agreement
Australia (Federal)  DTA Marketplace Master Agreement Master Agreement (Non-Exclusive Panel Arrangement)  Forrester Decisions and Consulting
NT Govt Department of Corporate & Digital Development SOA — D21-0160 Forrester Decisions and Consulting
NZ Govt Ministry of Business SOA (All of Govt) Forrester Decisions and Consulting
QLD Research & Advisory (includes consulting) SOA #ICTSS.2005 Forrester Decisions and Consulting
Federal DTA — Agile Delivery and Governance, Strategy and Policy, Cyber Security, Training, Learning and Development www.buyict.gov.au — Digital Marketplace SOA Forrester Decisions and Consulting
NSW Research & Advisory (includes consulting) SOA — under SCM0005 — Advisory SCM0020 — ICT Services Forrester Decisions and Consulting
Victoria Marketing Services Register SOA Forrester Decisions and Consulting
Victoria Buying for Victoria — eServices Register SOA Forrester Decisions and Consulting
ACT Govt Procurement ACT Tender only Opportunities Only

 

Forrester’s Objectivity

Integrity, objectivity, and rigorous research methodologies are core to our work — our opinions can’t be bought.

 

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